Vector Security - Richmond
About us
Residential and commercial security systems, fire systems, card access & home technology.
Business highlights
Emergency services offered
Services we offer
Residential and commercial security systems, card access & home technology., fire systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.19 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 22% |
Showing 1-9 of 9 reviews
Keith B.
Jan 2021
I was a Vector customer with no complaints for a number of years. However, when the tie came for them to do anything other than sell to me, they completely failed. Vector’s gross negligence in the ultimate management of my home alarm system and their refusal to repair it in a timely fashion resulted in several weeks in my home without the coverage they promised. After I sought another alarm company because they refused to repair my service, they sent me to collections for the balance of a contract they were clearly unable to fulfill. I never missed a payment. I never gave them a reason to want to lose me as a customer. But when the rubber met the road, they were completely unable (or unwilling) to hold up their end of the bargain. Instead of owning their inadequacy, they have chosen to extort money from a 7 year customer that they were simply not interested in retaining. Do not do business with this company.
Response from Vector Security - Richmond
"On 10/10/20 the customer called because their panel was not working. Our office was closed so a message was sent to contact the customer. On 10/13/20 we scheduled a technician for 10/14/20. He determined that the panel needed to be replaced. We advised we would return on a later date to replace the panel. We contacted them 10/10/20, gave them a credit towards their monthly invoice & scheduled the return trip for 10/30/20. On 10/28/20 Mrs contacted our office stating she wanted to cancel the account because she had gone with another company. On 10/29/20 we spoke to Mr and advised there was 11 months remaining on their 3 year contract & there would be a final bill of $879.45. He stated he would not pay the bill & that we needed to cancel the account. We emailed him the cancel request & received it back. The account was cancelled on 11/19/20. The final bill of $879.45 posted on 12/10/20 & the invoice was mailed. A message was left for them on 1/11/21 with no return call. On 1/15/21, the balance was sent to our outside collection agency as no payment or contact had been made. This is in accordance with Term 12 of our contract, which states in part “If you fail to make any payment when due we may discontinue installation, monitoring and services, terminate this Agreement and recover all damages to which we are entitled including, without limitation, the value of the work performed and the amount due to use for the unexpired term of the Agreement, including loss of profits. You also agree to pay for any & all collection fees, attorneys’ fees & related costs, whether or not this matter is referred to collection & whether or not a suit is filed”. We never refused to fix the customer's system nor did we not fulfill the contract terms. We were never unable or unwilling to provide service. Term 6 of our contract states in part "We will provide repair service as soon as possible during our normal repair service business hours". The work would take about 4 hours & we scheduled the customer on our next available date."
Ethel S.
Mar 2016
unknown
Response from Vector Security - Richmond
"Thank you for your feedback. We appreciate all of your positive comments and are glad you are pleased with our service!"
Vicki C.
Aug 2015
unknown
Response from Vector Security - Richmond
"Thank you for your feedback. We appreciate all of your positive comments and are glad you are pleased with our service!"
Terry S.
Jan 2015
unknown
Response from Vector Security - Richmond
"Thank you for your feedback. We appreciate all of your positive comments and are glad you are pleased with our service!"
Natalie S.
Aug 2006
I think they do an excellent job monitoring, but there are a few times I have walked in forgetting to turn off the alarm and they were very quick to respond. They did get a little upset with me the third time I did and they made sure to let me know that had to pay more attention, but that was my fault. I feel very protected with them monitoring and will continue to use them.
Kimberly C.
Aug 2006
When we were building our house they had come out and introduced themselves. They told us about their services and what they could do to protect our home. I thought that them taking the time just to come out and talk with us was grea,t so we decided to hire them. I feel very safe having them protect my home and family.
LORETTA J.
Aug 2006
The technician was outgoing, and knowledgeable about his trade. He was very good at explaining the way it worked, as well as what we should do in case of an emergency. The whole job was done in two hours, and it has worked just as he said it would. We have not had any false alarms, or problems of any sort with it, since installation.
John S.
Jul 2006
Vector Security didn't impress me at all. My smoke detector sensors were not working and that was scary. They told me they were. My system failed and they had no answers for me. I sure didn't feel safe at home or away. The alarm was always going off and nobody even called. I cancelled and they were calling then and pestering us at all times of the day. I cancelled them about three months ago.
DANNY L.
Jul 2006
We've used Vector for the last ten years and feel they're a good company. They charge by the quarter. We haven't had any false alarms and they check up periodically to make sure the system is working.
Licensing
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FAQ
Vector Security - Richmond is currently rated 4.1 overall out of 5.
Vector Security - Richmond accepts the following forms of payment: CreditCard
Yes, Vector Security - Richmond offers free project estimates.
No, Vector Security - Richmond does not offer eco-friendly accreditations.
No, Vector Security - Richmond does not offer a senior discount.
Yes, Vector Security - Richmond offers emergency services.
No, Vector Security - Richmond does not offer warranties.