Prestige Cabinets and Countertops

"We install kitchen , bookcases ,mantel and master bath cabinets in spring of 2012 and did another cabinet for play room in Dec. 2012 for Kathy [Member Name Removed]. At the time of the installation she still hadn't picked hardware for any of her cabinets, we completed the job . Then two months later she wanted us to paint some metal knobs for her. I told her that our finish may not stick to the metal so I wouldn't paint them . I told her to get some wooden knobs and we could paint them. Didn't hear from her until 6/14 that she had some paint peeling . I went by and took a look , there were small cracks at the mitered joints , nicks on the corners (where there was no hardware to open) paint peeling off on the false front of sink cabinet and door on sink base. I open the door and she had mildew on the back of the door where she had screwed a hook in the door to hang a dish towel. I explained that the cracks in the miters was the wood expanding and contracting and that wood moves. Also told her that sink front and door was water damage you could see where the wood had discolored where the paint peeled from the water. The chip on edges of door was from wear and tear of not having knobs. ( she didn't believe me) The bath vanity was the same way you could see water streaks down the front and back of the doors. I went ahead and repainted sink front and doors and vanity doors. She call back 7/27/15 said she have more peeling issues on the toe kicks and more doors .I went by and look and again explained that it was water damage . she disagreed . So I got my finish rep to go with me and look at the job ( still no knobs) . He told her the same thing and still she disagreed. Then in talking to her about the paint peeling on toe kick she said that the water line on her fridge had leaked but the leak was fixed. (water damage) The bookcases and Mantel have the exact same finish and are in perfect condition. ( no water) and doesn't get much use. We go the extra mile for our customer and want them all to be happy but this one there was no making her understand that these were not warranty issues. Even the guy she hired to refinish the doors said that it normal wear and tear and water damage.( He call to get paint color and finish we used, I gave him all the information he need. ) Finally on 1/26/16 we sent her this . Kathy, The touch-up of your doors and drawer fronts is not covered under warranty. Please let me know if you want to move forward with the job. We would just need the 50% deposit to begin the work. If you do not want to move forward with the work, we can set up a time to bring your doors/drawer fronts back to your house and re-install them. We definitely recommend that you get hardware installed. We took her doors back !! Mike Waller President of Prestige Cabinets"