OLIVER'S APPLIANCE SERVICE CO INC

He charged $100 for 15 minutes and a terrible mis-diagnosis. Our dishwasher had a small leak. He said there must be a crack and "the only fix is a full replacement of the motor assembly" or to just buy a new one. He said the motor assembly replacement would be $400+. Because of the cost, I decided to check it out myself (I have never done any kind of dishwasher repair). Within 5 minutes, I saw where the water was coming from, googled it, and found that the most likely issue was a single seal grommet. Ordered a 2 pack on Amazon for less than $10 and replaced it in under 30 minutes. I called to say that I don't think I should be charged $100 for 15 minutes and a mis-diagnosis, but he disagreed and suddenly changed his statement from a motor assembly being the "only fix" to saying he "only uses OEM parts and he couldn't find the grommet through KitchenAid." But oddly enough, at NO TIME did he mention is might only be a grommet that's easily replaceable, or even the diverter (which the grommet was in) that is also easily replaceable. The diverter was only ~$40 for an aftermarket replacement as well. I've come to my own conclusion on whether he: 1) is incompetent, 2) was only looking for a service fee with only intending to do any real work if it was a significant cost, or 3) only uses OEM parts and forgot to mention it, while also forgetting to mention I could easily fix it myself for less than $10. I would not recommend you having to reach your own conclusion. Instead, find someone else, or just use Youtube.

Very well indeed

Mr Oliver asked me some questions during the initial conversation, said he thought he knew the problem, and needed to order some parts. The next day he called and said he could come the very next day. He arrived as expected and repaired the refrigerator.

He made repair quickly and at a responsible cost.

He asked for details regarding make and model of range. He was able to replace igniter on first trip.

See above.

We were very grateful that our fridge was once again maintaining the proper cooling temperature.

Perfect! Got my washer running before the holidays. Truly went the extra mile.

It was short and sweet. A serious relief for us!!

Found the problem and repaired it quickly, cleaned up in a very professional way.

James has been doing work for us for years. He is a very polite, professional, experienced repair person. Always on time and leaves my appliances repaired and cleaner than he finds them. I usually leave him a key if I am not able to be there with no worries. I would highly recommend using James Oliver. He has been repairing appliances for 40+ years and will at times try to diagnose the problem over the phone which saves us the repair bill if we just need to purchase a new appliance. He will also put in the new appliances regardless of where I buy them. He will do garbage disposals, and light plumbing as well which has been helpful.

unknown

Oliver s Appliance Services is a great company to deal with. They are always friendly and polite. He was here on time. Also, most importantly, they do a great job. They are always able to fix my problems on the first try. I have always been satisfied with their services.