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LAKESIDE STOVE & FIREPLACE

1.0(
1
)

Fireplaces, Masonry

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
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Showing 1-1 of 1 reviews
Deborah W.
11/2018
1.0
fireplaces
  + -1 more
I have been a customer for 6 years. Last week, I placed a call to the owner (since he is a 1 man team) to come check out my fireplace because the pilot light went out soon after it was serviced. He returned my call today (after the Thanksgiving holiday) and his response was that he wasn't accepting any appointments until after January. He was matter of fact about it and didn't have much empathy giving this is my only heat source if I lose power. Meaning I would have to wait at least 6 weeks to have my fireplace fixed. This is after I paid him $130 for the service, less than 2 weeks ago. Is this what you call customer service? I'm assuming he doesn't need any new clients and doesn't care much about his existing ones. Now I have to pay someone else to come and evaluate the issue. I would not recommend him to anyone.
Description of Work: Pilot light went out on fireplace after it was serviced
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
$130

    Contact information

    7921 W BROAD ST 123, Henrico, VA 23294

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Fireplaces,
    Masonry

    FAQ

    LAKESIDE STOVE & FIREPLACE is currently rated 1 overall out of 5.
    No, LAKESIDE STOVE & FIREPLACE does not offer free project estimates.
    No, LAKESIDE STOVE & FIREPLACE does not offer eco-friendly accreditations.
    No, LAKESIDE STOVE & FIREPLACE does not offer a senior discount.
    No, LAKESIDE STOVE & FIREPLACE does not offer emergency services.
    No, LAKESIDE STOVE & FIREPLACE does not offer warranties.

    Contact information

    7921 W BROAD ST 123, Henrico, VA 23294