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Integrity Pool and Spa

5.0(
2
)
Swimming Pool Covers Installation and Replacement, Sauna - Install, Sauna Repair,

About us

We are a R

Business highlights

13 years of experience

Services we offer

pools

Accepted Payment Methods

  • CreditCard
Reviews
5.02 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
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Showing 1-2 of 2 reviews
Steven W.
May 2015
1.0
Yes, I recommend this pro
It took a while for the folks there to return my call but when they did everyone appeared to be efficient and ready to gain a new customer. We had a pool that had been closed since last summer. We purchased the home as a foreclosure and knew the pool needed work. Nikki mentioned to us that they have a contractual service where you can be on their weekly schedule and pay a monthly service fee where they come out weekly and do maintenance, cleaning, etc to the pool as well as open and close it for you at the change of seasons. We were excited for this service. Terry and another pool assistant came out to our house and looked at our pool. They told us that we would need a replacement liner totaling about $3000.00 or maybe we could get by this year with a patch on the one damaged spot and just not fill the pool to capacity. We agreed. Terry and his staff was supposed to call us this past Monday, May 18 but never called back to get us officially on the schedule. My wife had to call them today to see why no one bothered to call us. Nikki tells my wife that this year they will not be able to add us to the contract services because our pool would need additional work they're not able to provide, BUT Nikki had no problem offering their services to install our new liner. I'm confused as to why you have time to install a new liner for us but don't have time to open and treat our pool, and do weekly maintenance like every other customer on the weekly contracted services?!?! I'm not sure what the deal is, but I will never call Integrity pool and spas ever again for any services. They cannot do anything for me and my family related to our pool and hot tub. We will find another vendor to work with. It's sad because despite all the horrible reviews here on Angie's List and Yelp and word of mouth, I decided to go out on a limb and decide to give you my business. Reviews stated that Integrity pools never return phone calls, never show up to appointments and basically never keep their word. How the h*** can you maintain a business like that? I guess that why there have a one star rating on Yelp and. C average with Angie's List. Never again will I do so. Thanks for nothing. Y'all need to shape up, QUICKLY!
Elizabeth M.
May 2015
5.0
Yes, I recommend this pro
$650
All issues are resolved.
Response from Integrity Pool and Spa

"Ms. [Members Name] hired us to repair her leaking jet last August. The repair was made and tested before concreting back over the area. She contacted us late October letting us know she felt her repair was leaking and wanted us to wait to fix it in the spring. We told Ms. [Members Name] her repair had a 30 day warranty but would make this repair as a good faith gesture as long as we could do it in the off season. She made it very clear she did not want this done in the winter because her pool was already winterized and we were not to on her property until spring. We explained to her we would re-winterize her pool after the repair for no cost but that the spring is our peak season and could not do it this time of year. When she called this May (our busiest month of the year) she demanded this repair be made now. We recapped on our previous conversation we had in the fall and told her early June would be our next availability which prompted this negative review. We are not interested in giving Ms. [Members Name] a refund because everything was done exactly how she requested in regards to the repair and the 30 day plumbing warranty had ended. To my knowledge, nobody has actually determined our repair is leaking. She could be loosing water from another area altogether."

Richard Harlan W.
Dec 2014
5.0
Yes, I recommend this pro
$175
Extremely well.  They will be back in the spring to open our pool.

Response from Integrity Pool and Spa

"Thank you for taking your time to leave a great review. I hope you have a warm winter. Let's keep our fingers crossed for a early spring!"

Lisa M.
May 2014
1.0
$85
The entire experience was awful. The man did show up as scheduled, though with a 10 year old boy. They were supposed to power spray the deck, but it ended up being washed off with a hose. The pool cover was removed, washed off and the young boy and the man folded it up and put it away wet. The and quot;power sprayerand quot; wouldn't start after that so they put that away. The treatment of the pool consisted of no water test but dumping chlorine in. No algaecide. Again, NO testing of the water to see what was needed. The man did say our heater was old and not working so he charged $85 extra (in a check made payable to him, not the company). He said our filter was old and that was why it leaked. We later flushed the filter out and the leaking stopped at once.
When we tried to call the owner, we left multiple messages before our call was returned. In the end, the owner agreed that there was and quot;a miscommunicationand quot; and did not charge us the $200. When we booked the service, we pointed out that we were new pool owners and had no idea what needed to be done. We were willing to pay whatever we needed to make the pool nice. This was a complete waste of time and not helpful at all. We had to unfold the pool cover and dry it out so there wouldn't be mold on it. Would never recommend this company to anyone. Extremely disappointed.
Response from Integrity Pool and Spa

"To clarify this situation, this customer hired us for our "Basic Pool Opening" which is not our "Green to Clean" package. What we do for our opening is clearly spelled out with pricing on our website. The service tech that can out has over 20 years of experience and opened your pool on a Sunday as a favor to me because I was at the hospital having my first child. I'm sorry I wan't able to make it myself but I you were an understanding person. After a 2 minute conversation with your husband (in the hospital room) I decided since the service didn't meet your expectations, it would be on us. No arguing or haggling was involved just a simple "its on us." This was not an ideal or standard opening but an attempt to uphold my obligation."

Marla W.
Nov 2013
5.0
Yes, I recommend this pro
$2,400
We had terrible absolutely awful three or four different companies that were just a mess and charged us a lot of money trying to get out pool going and we finally found Integrity Pool and Spa, and they were fantastic. I would give them straight "A's" on everything. He was just phenomenal. He had a custom-made pool cover so it was expensive, but his normal rates are very very reasonable. I would say he gets an "A" on pricing.
Response from Integrity Pool and Spa

"Thank you for taking your time to review our company. Pool season is coming soon and we look forward to getting your pool opened and salt system installed."

Carroll L.
Sep 2013
5.0
Yes, I recommend this pro
$125
Jon is very respectful of my lack of knowledge and insecurity in taking care of my pool. He is more than willing to talk you through a solution to save you a cost for a trip out. He is also able to diagnose problems and solve them or recommend solutions that best fit you.
Response from Integrity Pool and Spa

"Hello [Member Name Removed], Thank you for taking your time to review our company. We look forward to seeing you in the spring to open your pool. I'm praying for a warm spring to lighten all of our winter blues."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Integrity Pool and Spa is currently rated 5.0 overall out of 5.
Integrity Pool and Spa accepts the following forms of payment: CreditCard
No, Integrity Pool and Spa does not offer free project estimates.
No, Integrity Pool and Spa does not offer eco-friendly accreditations.
No, Integrity Pool and Spa does not offer a senior discount.
No, Integrity Pool and Spa does not offer emergency services.
No, Integrity Pool and Spa does not offer warranties.

Contact Information

1148 Warwick Park Rd, Henrico, VA 23231

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