HowardAire Services, LLC

They were nice.

Excellent service, would use him again!

From the first phone call, to schedule a visit, to troubleshoot why my system was not working, all the way through the repairs and installation of the equipment, very professional and courteous. Every step of the way was handled as promised, on-time, on budget. Beyond my expectations. Technicians answered all my questions and concerns. Left me feeling that I could trust them to be honest and fair. I would recommend this company for any HVAC issues.

The team members were professional, on time, and displayed quality workmanship.

They have a really good price. They are cheaper than other companies.

I was charged 75.00 to let me know my gas was off.

Great customer support, friendly and knowledgeable tech servive

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Came out when promised, fixed the problem, very competitively priced for their services

Very poor experience- charged me $175 more than the bill I signed AND didn't even call to tell me before they overcharged for THEIR mistake. Late tech on both calls and poor customer communication. Details of entire experience below: They called me immediately following my Homeadvisor inquiry and scheduled a 5pm same day service. At 545 that night, still no tech. Upon calling, I was told they 'attemped to reach me' (no voicemails or missed calls) because they said I was not home (which was not true either). At around 630 I got a call they could not find our house (so how did they say I wasn't home before if they didn't even know the house?). Tech found the issue immediately said he would be back out the next day to fix. That next evening, heat was still not working so I had to call again. I was told he SHOULD not have promised he could come back out and I would have to reschedule an appointment (again, no phone call prior to stating they made a mistake, they just let us wait). Scheduled same day appointment at 3pm. At 330 the tech was still not there- another phone call to them. Tech showed up at 345. Bill was provided and charged for labor, travel time (which I was told would not be charged) and the part. 4 days later I see an e-mailed receipt that my card was charged for $175 MORE than what I signed the bill for. Upon calling I spoke with a very rude male who told me that part actually cost more than the tech charged and the tech made a mistake. The rude male then disclosed that he was the owner. My husband spoke with the lady who schedules the appointments and worked out that they would give us a $100 refund and a free service. Luckily we had the finances for the extra charge to even go through; this company could have caused significant financial distress (by way of overdraft, or overlimit fees) to someone who did not have the extra money, or perhaps would have to provide another form of payment if the company was intent on charging them for THEIR error. To top it all off, I looked up the make/model of part and it was $200 cheaper online (brand new) than what they charged us for. I hope this company at the very minimum CALLS the customer next time THEY make a mistake in calculating a bill.

I was very pleased with the work provided by this company, the whole staff seams to be a great bunch of people concerned about your needs!! They were prompt, courteous and really did a great job. They will go above and beyond to meet your needs, Not over pricey either. I would hire them again.

I plan to place this company first on my reference list.

Really nice guys to deal with.

Made connections I ran wire. They only charged labor. Good work. Military veteran was technician.

Had two appointments (one for quote & other for the work) and they arrived on time or early. Price they quoted was better than other I had received. Everyone I talked to in the office and on the job was pleasant experience. I am happy with the workmanship. Next day they called to ensure everything was okay.. Highly recommended.

He did a great job and I could not be more happy with the work and the interaction. I will used them for all of my plumbing needs.

they did good work

Howardaire did a very good job replacing my heat pump. The job was very challenging as they had to retrofit the new air-handler into an existing space. The owner and his workmen were very professional, they showed up on time and always called, well in advance, when things had to be rescheduled. The owner accommodated my schedule and came out on a Saturday to give me as estimate. Although the job required more time and parts than anticipated the owner stuck to the estimate. I am very happy with his company, their service, and the product they put in. I have and will recommend this company to others needing HVAC work. I will also use them again.

The guys did a good job.

Fast responce. Very professional.

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