ELEMENT Heating & Cooling, LLC

We called Greg with Element Heating on a Monday morning, and he was able to come out and assess our unit that afternoon. He talked us through our options of repair vs replace and helped answer our questions so we were comfortable with our decision to replace the unit (at 14 years old, we knew it was time). We ultimately talked to 5 different companies (big and small) before making any decisions, and we were most impressed with both Elementâ s customer service, as well as his prices. Greg got us a â betterâ rated unit for the same price we were quoted for a â goodâ unit from others. We also prefer supporting small, local businesses when we can. Greg was able to start work on Wednesday and get our heat back on that afternoon. We hit some snags that set the project back a bit (through no fault of Element), but Greg was very communicative with us every step of the way and let us know what was going on and what to expect. He was thorough and detail oriented throughout the install, taking the time to point things out to us and answer any additional questions as the project went on. He was timely, respectful of our space, and personable - I enjoyed chatting with him throughout the course of the install. We have been extremely happy with the service we received, and absolutely will reach out to Greg in the future. I canâ t recommend Element Heating and Cooling enough!

Greg came out to just do a checkup on our 5.5 year old system that had never been looked at. He identified a faulty installation in our heat pump secondary heat, and we now have hot air coming out upstairs in the winter for the first time ever. We'd thought it was just an inefficient unit or bad design. Greg is professional, works with integrity, and his price is great! I highly recommend Element for all of your HVAC needs in the greater Richmond area!

Greg Thomas not only fixed my very old furnace but also is developing options & estimates for the future. He came very quickly and was able to service my very old system for a reasonable price. He articulately described the problem and solution. I am so grateful for the quick response, and effective solution. Itâ  s been too cold to have a broken furnace!

It’s terrible to unexpectedly be without heat when the weather turns bitter cold. I’m so grateful to Greg Thomas for his quick response to my need and excellent work on my old furnace. He also is helping me plan for the future too. He is knowledgeable, hard working, and articulate as to the problems and solutions, helping me as the homeowner make the best decisions. Heating & AC work? I recommend Element Heating & Cooling! Greg Thomas does a great job!