CARPET DOCTORS
About us
Established in 1984- We believe our strongest assets are our customers who have been cheerleaders for us for over 25 years. We offer lifetime warrantees on all of our repair services and a ten year warranty for our restretching service. Our Carpet cleaning service is a "Mill Certified “service that will uphold your warranty-not void it, and all solutions and equipment we utilize are environmentally safe; no environmentally hazardous fuels are burned while performing our services. We look forward to being of service to you for life.
Business highlights
Services we offer
Auto carpet and upholstery repair, Carpet Cleaning, Carpet Repair, Carpet Restretching, Carpet spot dyeing, Carpet stretching, Odor removal, Pad removal, Pad replacement. Pet damage repair., Upholstery cleaning, squeaky floor repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 0% |
"Thank you! We are here for you for any future carpet restoration needs, questions or concerns."
"Thank you for reviewing US. It was our pleasure and privilege to be able to satisfy your carpet restretching needs"
"Thank you!"
"Thank you. We appreciate the feedback and the opportunity to save you money in the end with restoration of your carpeting. It was our pleasure"
"After multiple attempts to satisfy the customer, including returning to service areas we had not worked on, she was still not satisfied. The areas she said were 'Still Squeaking" where areas we did NOT work on and she was not charged for; specifically the laundry room which was covered in vinyl, and of which I explained to the customer we did not work. She never had any complaints about the carpet being overly wet and only voiced this concern on this post. The Better business bureau handled this complaint locally and if you should care to see the report you will find that we made every attempt to satisfy the customer and the case was closed with NO complaint warranted. You will not find one bad review about the work performed by Carpet Doctors, other that this one, in 25 years of service. The customer had extensive work performed and was given an $800 discount before the work started. Every bit of work we did for her was done correctly and to her satisfaction. She stated this on the receipt she signed after inspecting all work performed, after a thorough walk through, after we completed the services. The customer wanted money back, that is all, and is evidenced by her dropping the complaint with the better business bureau after they found there was no valid complaint. There is not much more I can do online except respond to this criticism. I assure you that if you review us online and read the multitude of compliments from previous customers you will find that we are a company who stands behind our work and guarantees. Again just one complaint since 1987 from a customer who could not be satisfied in any way other than receive all of her money back. She was satisfied with our service until, for whatever reason, she wanted a full refund , as is proved by the dismissal of her complaint from the BBB and the post inspection report she signed. The customer warranty is still in force and we will be there for her should she ever need to utilize it. I am not happy to have this bad review and will always do everything to satisfy our customers, as is proved by over 9000 loyal customers we have satisfactorily worked for through the years"
Licensing
State Contractor License Requirements
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