CARPET DOCTORS
About us
Established in 1984- We believe our strongest assets are our customers who have been cheerleaders for us for over 25 years. We offer lifetime warrantees on all of our repair services and a ten year warranty for our restretching service. Our Carpet cleaning service is a "Mill Certified “service that will uphold your warranty-not void it, and all solutions and equipment we utilize are environmentally safe; no environmentally hazardous fuels are burned while performing our services. We look forward to being of service to you for life.
Business highlights
38 years of experience
Services we offer
Auto carpet and upholstery repair, Carpet Cleaning, Carpet Repair, Carpet Restretching, Carpet spot dyeing, Carpet stretching, Odor removal, Pad removal, Pad replacement. Pet damage repair., Upholstery cleaning, squeaky floor repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.56 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 0% |
Showing 1-6 of 6 reviews
Lynda B.
Jan 2017
Everything was moved and returned the carpet was relayed and looked better then it did before the leak. Very professional. A man that enjoys and takes pride in his work. So refreshing!
Response from CARPET DOCTORS
"Thank you! We are here for you for any future carpet restoration needs, questions or concerns."
JOAN C.
Aug 2015
I had 2 bedrooms and 1 hallway where the carpet was buckling. There was an additional charge due to the fact that there was furniture in the areas where work was performed. I didn't mind the extra charge, I was happy that the work could be done without removing the furniture. The work took just less than 1 hour. The carpet looked great after being stretched. The work comes with a 10 year warranty which is transferable if you sell your house.
Response from CARPET DOCTORS
"Thank you for reviewing US. It was our pleasure and privilege to be able to satisfy your carpet restretching needs"
Lori C.
Feb 2015
Great
Response from CARPET DOCTORS
"Thank you!"
Mary M.
Jun 2014
Although they were late with the service call, they were considerate and called and informed me that they were running late at another service call. They were responsive, professional and responsible and removed red and yellow stains from a cream carpet. I needed another carpet cleaning job at another unit the same day and they accommodated us and gave us a good rate at the 2nd job (price not reflected above). I would recommend that you consider their service before replacing your carpet. They extended the life of the carpet at the rental unit.
Response from CARPET DOCTORS
"Thank you. We appreciate the feedback and the opportunity to save you money in the end with restoration of your carpeting. It was our pleasure"
Charlene O.
Aug 2012
I was amazed at how massive carpet damage, by a renter, was repaired and cleaned. I , like many people, have had a nightmare of a time with renters. I installed new carpet in one of my homes, and less than a year later, after an eviction, the carpet was "ruined". That is until I spoke with Carpet Doctors Inc. Although I had to leave a message, I recieved a response within an hour. I was sold on this company after an extensive conversation with the owner, in which I was assured my carpet could be restored to like new condition, thus saving me about $1500 in replacement cost. When the Technician got to my rental home, on time by the way, he was uniformed, in a new van, and was proffessional in appearance, and attitude. After a "walk-through" we decided to restretch 2 rooms, install two inserts to correct an iron burn, and an area about 3'x4' that a dog had dug out, dye one bleach spot, clean 4 bedrooms, living room, hall, den, and all closets. I returned in about 4 hours after a call from the technician to tell me he had finished. I was shocked at how fast the work was done by one man, and had doubts that this would be done to my satisfaction. I Fully expected to return and find obvious repair sites, dirty trafic lanes and dog odor. I am telling you that when I walked in the door I couldn't believe what I saw. The carpet looked new! I think my wallet smiled too( can that happen?) Although the carpet was still damp, I was assured it would be dry within 24 hours. The repairs were virtually invisible, the wrinkles in the two rooms were gone, and the bleach spot was no more. I was given a lifetime warranty for all of the repairs, and a 10 year warranty against the carpet buckling again. It has now been over a month since the service and the carpet did dry in 24 hours, and looked better than it did while it was damp. All of the repairs have held, and no odors have returned. As you can tell I am very happy with this Company, and now have them on a yearly schedule to service all of my rental properties. Now all I need is a good renter. Wish me luck!
Jacqueline W.
Nov 2011
They did a fair job initially. There were 5 rooms and they also charged for the hallway. The carpets were extremely wet when the job was done and I found spots that were not removed. There were still squeaks in the floor they said they had worked on. When I contacted them about these problems they said the warranty was only on the area they worked on which did not make a lot of sense. They kept promising they would come by and remove the stains and fix the squeak but they never did. I was home all the time and have a son here but they never showed up although they said they did. They are now not returning my calls at all.
Response from CARPET DOCTORS
"After multiple attempts to satisfy the customer, including returning to service areas we had not worked on, she was still not satisfied. The areas she said were 'Still Squeaking" where areas we did NOT work on and she was not charged for; specifically the laundry room which was covered in vinyl, and of which I explained to the customer we did not work. She never had any complaints about the carpet being overly wet and only voiced this concern on this post. The Better business bureau handled this complaint locally and if you should care to see the report you will find that we made every attempt to satisfy the customer and the case was closed with NO complaint warranted. You will not find one bad review about the work performed by Carpet Doctors, other that this one, in 25 years of service. The customer had extensive work performed and was given an $800 discount before the work started. Every bit of work we did for her was done correctly and to her satisfaction. She stated this on the receipt she signed after inspecting all work performed, after a thorough walk through, after we completed the services. The customer wanted money back, that is all, and is evidenced by her dropping the complaint with the better business bureau after they found there was no valid complaint. There is not much more I can do online except respond to this criticism. I assure you that if you review us online and read the multitude of compliments from previous customers you will find that we are a company who stands behind our work and guarantees. Again just one complaint since 1987 from a customer who could not be satisfied in any way other than receive all of her money back. She was satisfied with our service until, for whatever reason, she wanted a full refund , as is proved by the dismissal of her complaint from the BBB and the post inspection report she signed. The customer warranty is still in force and we will be there for her should she ever need to utilize it. I am not happy to have this bad review and will always do everything to satisfy our customers, as is proved by over 9000 loyal customers we have satisfactorily worked for through the years"
Licensing
State Contractor License Requirements
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FAQ
CARPET DOCTORS is currently rated 4.5 overall out of 5.
CARPET DOCTORS accepts the following forms of payment: CreditCard
Yes, CARPET DOCTORS offers free project estimates.
No, CARPET DOCTORS does not offer eco-friendly accreditations.
No, CARPET DOCTORS does not offer a senior discount.
No, CARPET DOCTORS does not offer emergency services.
No, CARPET DOCTORS does not offer warranties.