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BNW Builders

Founded 2004 • With Angi since January 2008

4.7

(132) Verified Reviews

Business Details

Phone Number

Address

8601 Staples Mill Rd.

Henrico, VA 23228

Description

Screened porches, decks, replacement windows, siding, roofing and gutter shutter. We were inducted into the Remodeling BIG50 as of of the nations' top remodelers. We have an A+ BBB rating. Give us a call at 804-346-3300 or go to www.bnwbuilders.com and check out our work....

Verified Reviews

A few reviews for this pro...
5.0

07/09/2020


Gerald M.

I never put much stock into lifetime warranties until now! BNW came out within one day of my calling to report a piece of my gutter got blown off. Gerald was wonderful, explained to me that i needed to clean the outside of my gutters for best performance. He repaired the piece in a few minutes. Thanks to a great company that stood behind its warranty.

Description of Work
A piece of the gutter came off in a wind storm. So under warranty gutter piece was replaced

Category gutter repair, garage builders

1.0

08/13/2019


Diana V.

Contacted for a deck estimate, they could not provide services/suggestion/support, so very not helpful. Then they threatened ti report me because I left a "baseless" review, and then I decide to give them another chance with a service they do provide, windows, and they said "Please stop". What a waste of time speaking to them! Extremely rude and not helpful.

Description of Work
Window Replacement

Category decks, replacement windows

Service Provider Response

Another ridiculous review allowed by Angie's List. This is what happened: 8/9/2019 1:33pm customer sends request for an estimate through AL's system asking for a deck quote and needs it done by 8/22. I reply at 1:48pm We currently have a waiting list of 3 months. Sorry. Customer replies back at 3:16 that she needs a new roof and attic remodel. I reply back at 3:27 that we will contact her momentarily. We call her at approx. 4:00pm and talk. We cannot do the work she is looking to have done. Customer leaves this review on 08/12/2019. Customer texts again on 8/12/2019 asking "Did we set an appointment". I replied back at 10:13am asking why she is contacting us again after leaving such a baseless review.... It goes on even more, but hopefully you get the point. We did nothing wrong here.

2.0

07/08/2019


Henry W.

Needed a quote on siding and roof replacement. Sales person was there as expected. Explained that the price would most likely be higher than most the quotes i already had or would get. Explained in detail the quality of workmanship of the company. I was impressed with what I was told and excited to get a quote to see and compare. I was told it would take 3 days to get a quote and I'm still waiting. I guess the sales person didn't think I'd go with the proposal so just left me hanging !!

Description of Work
Needed a quote on siding and roof replacement. Sales person was there as expected. Explained that the price would most likely be higher than most the quotes i already had or would get. Explained in detail the quality of workmanship of the company. I was impressed with what I was told and excited to get a quote to see and compare. I was told it would take 3 days to get a quote and I'm still waiting. I guess the sales person didn't think I'd go with the proposal so just left me hanging !! Siding and Roof replacement.

Category roofing, siding

5.0

04/09/2019


John P.

BNW exceeded our expectations. Once construction began in late February, the job was finished within six weeks! Their craftsmanship is excellent; their responsiveness to questions/changes, etc. was quick, and the completed project is absolutely beautiful. They also replaced our old sliding glass door with a beautiful maintenance-free one. I would definitely use them again.

Description of Work
BNW built a second story deck and beautiful screened porch

Category decks, gutter repair, roofing, siding, doors

Service Provider Response

Thank you.

5.0

02/21/2019


John B.

They have done gutter guards, windows, doors and a full kitchen renovation. All with high quality and on time completion.

Description of Work
BNW has done a variety of things for us

Category countertops, gutter repair, roofing, replacement windows, home remodeling, doors

Service Provider Response

Thank you.

5.0

02/16/2019


JACKI B.

BNW builders replaced windows across the whole back of my home. Bruce worked with me from the very beginning to help me find a product that fit my needs. The crew was on time each day and were professional and immaculate throughout the entire installation. It was a big job with scaffolding inside and out. I was very pleased with the way the crew took care of my home and yard while they were working here. I would not hesitate to work with BNW Builders again and would highly recommend them to anyone looking for an honest, reputable company that does what they say they are going to do.

Description of Work
Replaced Windows in Sunroom

Category replacement windows

Service Provider Response

Thank you.

5.0

02/15/2019


Blair F.

Great! The door is beautiful, and the window is awesome - easy to use, attractive... we plan to have BNW Builders replace the rest of our doors and windows as soon as we are able.

Description of Work
Exterior door and window replacement

Category replacement windows, doors

Service Provider Response

Thank you.

5.0

02/15/2019


Lance C.

BNW builders work was top notch. They provided quick turn around on quote and scheduling. They accomplished all work ahead of promised schedule even after we added a request(new back sliding door) right before work start. We could not be happier. Would definitely recommend and hire again!!

Description of Work
Siding and gutters

Category gutter repair, siding, doors

Service Provider Response

Thank you.

5.0

02/06/2019


Jean P.

Honestly, my husband and I didn’t know much about BNW Builders but had heard several advertisements for the company on Positive Hits PER. When the time came for our roofing project, we called and scheduled an appointment for a roofing estimate. We are so glad we did! Our sales consultant, Chris, was outstanding. He blew us away with his first question at the start of our appointment - “what are the most important qualities of a company you decide to do business with?” Wow, a company that has values and cares about aligning with their customer’s values. We were so impressed. He took his time with us, answered all of our questions and helped in selecting materials. He even followed up with both my husband and I after our meeting to let us know that the emergency tarping had been completed. We were very impressed with his communication and level of detail. When we received the call from Tommy with the scheduling details, everything was timed perfectly. The materials arrived, the dumpster shortly after and the crew started early the next morning. Within two days the roof was complete. The very next day, the remaining materials were picked up and the dumpster collected. Tommy followed up with us after the job started to let us know he was on site and the work was progressing as planned. There was a bit of rain in the forecast but the crews worked around the weather - we were impressed with their timeliness and professionalism. I can’t say enough positive things about our experience with BNW and can’t recommend them enough to future customers. We got a few estimates for our roof and while BNW wasn’t the cheapest, we are firm believers that you get what you pay for. We are thrilled with the end result and were very pleased with the project from start to finish. Thank you, Chris, Tommy and roofing team for an outstanding experience. We look forward to working with BNW in the future.

Description of Work
New Roofing

Category roofing

Service Provider Response

Thank you.

5.0

11/05/2018


Richard H.

They were on time did a good job and did not hurry the work Did a good job cleaning up afterwards.

Description of Work
Installed gutters

Category gutter repair

Service Provider Response

Thank you.

5.0

06/04/2018


Randall D.

They were very professional and did a great job.

Description of Work
new roof and new gutters

Category gutter repair, roofing

Service Provider Response

Thank you.

5.0

03/13/2018


JOAN K.

We had colder than average weather since and you can really tell the difference. They did an excellent job. When we had any issues, they had a guy who came right out and took care of it. We would definitely use them again.

Description of Work
They installed all new windows and replaced skylights and french doors.

Category replacement windows, skylights, doors

Service Provider Response

Thank you.

5.0

12/08/2017


Danny S.

Overall, BNW Builders did an outstanding job from estimate to finish on the roof and skylight. Our salesperson, Mike Clem, was very professional and explained their entire process. We were impressed with his presentation on the roof and gutter replacement processes. Also, Tommy Mattioli followed up throughout the installation process to make sure we were satisfied. The roof installation crew was very efficient and did a great job overall, but we did experience minor damage during the process. Some of our aluminum trim and soffit was damaged during the removal of the old roof, and a window sash and screen were damaged during the roof installation. However, Tommy followed up on all our concerns, and quickly resolved the damages to meet our satisfaction. The end product is a great looking roof that will last. Overall, we are satisfied with selecting BNW Builders, and we will use them again.

Description of Work
Replace all roofing on house and detached garage, and replace skylight.

Category roofing, skylights

Service Provider Response

Thank you.

1.0

09/11/2017


William D.

I get ads from BNW Builders all the time. I wanted to install a Florida room on my house so I decided to stop by and see their "8000 sq. ft. showroom" that's talked about in their ads. I didn't call ahead. I was very surprised to find that there was no showroom. It was a scam. I tried to talk to the people there. They seemed ****** that I actually came by to see the "showroom" and didn't want to talk to me. They told me they didn't want my business and that they were completely booked up (forever?). I still get the adds every week. I believe these people are a bunch of crooks. I would not trust them.

Description of Work
Build porch on to house.

Category decks

Service Provider Response

This review is a 100% LIE! We have had a showroom at 8601 Staples Mill Road for roughly 10 years. I have attached a link to our TV commercial that clearly shows our showroom (outside and inside). Here is the link..... https://vimeo.com/226960252 Reviews like this serve no purpose and I wish Angie's List would do something about these blatant lies people tell instead of telling me that it is the members review, so it has to stay true or false.

5.0

09/05/2017


Chester A.

They were good. They were quick, they gave us a quote and they stuck with it even though then ended up replacing more than they were expecting to, so I was happy about that. Their price was better than we were expecting. Two workers came to complete the job and it took probably between two and three hours.

Description of Work
We got the gutters cleaned and then the front portion replaced.

Category gutter cleaning, gutter repair

Service Provider Response

Thank you.

2.0

08/30/2017


Steven L.

We made the contract agreement in September 2014, but it was late 2015 they actually started on it. It was 9 or 10 months they actually started on it. The guy kind of brought his workers out and let them go and didn't check on them. It was a lot when the whole project was done the door they put up were hung crooked. Where the roof was and the guttering that wasn't done properly. We had to keep bringing them back to fix all these little things. It seemed like they were not supervised at the level they needed to be. The price was reasonable. Some things they responded very well other things it seemed like it dragged out for months.

Description of Work
They built a sun room.

Category sunrooms

Service Provider Response

Mr. [Member Name Removed]- I am sorry that the experience was not pleasant for you. As always, we try our best. One thing I would like to clarify is that we did start the job on time as the contract stated that we would start within 8-10 months, therefore you knew this when you contracted with us. Most important, I apologize for this not being a better experience for you.

5.0

08/14/2017


Michelli M.

BNW was very good to work with in all respects. They were actually the highest priced company I received a quote from for the roofing and nearly identical for the gutters, but based on the details of their roofing quote they were providing the best install (higher quality materials and more steps to their process as compared to others). I actually called the #2 vendor back to see if they would provide the same roof install and they said they could, but the price would increase accordingly. Mike Clem was a good sales person to deal with . Responsive and I felt I was getting the straight story from him. The project supervisor (Tommy M) was excellent! He addressed all my concerns I had and followed-up promptly to make sure I was happy with the work. The gutter job was much quicker so I didn't get to interface with those project supervisors much, but Sonny and Roger were responsive to my questions/concerns. Payment process was good and reasonable. None of this 50% down, 50% on cpompletion as with some other vendors. They must be consistently good as they seem to have plenty of work. The lead time to start the job was a while (7-1/2 weeks), but that didn't matter to me as I was in no rush. Once they called to schedule the work, it was prompt and smooth. I will definitely give BNW a shot on the future projects I have planned (screen room, decking). Good job BNW! It's nice to work with a company that 1) cares about the quality of their work, 2) addresses questions and concerns promptly and 3) doesn't have to badgered to get the work done. Thanks! Jim

Description of Work
Complete roof replacement, gutter replacement and gutter guards.

Category gutter repair, roofing

Service Provider Response

Thank you.

3.0

08/09/2017


Barbara B.

It was overpriced, my husband was very upset. It only took them 10 minutes. He did an excellent job in just a few minutes.

Description of Work
He provided electrical services.

Category electrician

Service Provider Response

I apologize, I have no record of doing any work at the address listed above or your name.

5.0

03/06/2017


David D.

BNW Builders met me at home and provided a quotation to replace all gutters, downspouts and associated equipment. Their installer people came within the specified time period to perform the work. They were diligent and efficient. Their work was professional and completed in less than one day. The finished product, the Gutter Shutter system is first class. I have no problem with their work or product. I thought the price quoted was on the high side but the quality of the work and finished product justified the higher price.

Description of Work
Replacement of leaf clog preventive gutters on a two story home.

Category gutter repair

Service Provider Response

Thank you.

2.0

11/22/2016


Wilford H.

I asked for my money back. I received my refund in a timely manner. Therefore the job was not done and I did not want to do business with them.

Description of Work
I signed a contract wit BNW and paid them $425. They discovered a problem in their quote and added about $1,600 to our price for the job. They would not honor the signed contract.

Category decks

Service Provider Response

Unfortunately we could not perform that contract as sold. The work consisted of removing five round wood tapered columns and replacing them with round tapered fiberglass columns to match the existing design and attach them back to the original railing. Upon days of research, we were not able to find a round tapered fiberglass column that would fit back exactly as was needed. We offered a solution of replacing roughly 40' of old rails at our cost to remedy the problem. We tried our best. I am sorry.

5.0

11/18/2016


Susan H.

Very well! Employees/contractors were very professional, punctual and attentive to my questions and concerns.

Description of Work
Added a roof over an existing porch

Category decks, roofing, sunrooms

Service Provider Response

Thank you.

1.0

10/07/2016


John E.

It did no "go". The quoted price was more than double a previous bid. I did NOT hire BNW Builders.

Description of Work
Wooden deck on rear of home.

Category contractors

Service Provider Response

I must stand firm on this..... There is no way that what we quoted could be double what another company quoted for the same work on the same deck. The profit margins are just not that. There is no way that we quoted you $41k for a job that someone did for less than half with the same materials and same build. It's simply not possible. I am sorry.

1.0

09/19/2016


Michael B.

Never heard back or received a call from them. No need for a call now, I will NEVER use them. Their loss!

Description of Work
Inquire about enclosing a screened porch.

Category decks

Service Provider Response

Mr. [Member Name Removed], I have no record of you calling us. We have very detailed records of all incoming and outgoing calls. Would it be possible for you to call us and let us know the day you called so we can go through our records? We would have no reason to not call you back sir.

5.0

09/18/2016


Colleen B.

i discovered that I had a leak coming from the upstairs bathroom down to a bathroom below and had gone under the wall to an adjoining bedroom. We do not need to go upstairs daily and discovered significant damage had taken place. I immediately suspected the vent cap located in that area of the roof. I desperately needed someone to repair it before the next rain. I called BNW and initially was told repairs could be done several days later. With my situation, I was afraid to wait days. The person I spoke with recognized how time was of the essence for me and she arranged to have someone at my house within the hour. He also recognized how bad the leak was, and after speaking with one of the supervisors, was able to,schedule someone for the repairs two days later. I was so grateful for BNW going out of the way to help me through a difficult situation. I am not a person who does not take care of maintenance issues. In this situation, there just were signs such as water stains until it became urgent, and BNW was there to help me. The roofer came to make the repairs and in a short time left everything neat and clean. A little later in the day, his supervisor stopped,by to check if everything was satisfactory. I am so thankful that BNW was there when I needed help.

Description of Work
BNW replaced three vent caps, sealed a fourth cap that had been replaced a few years ago, and checked the roof for any irregularities, nail pops etc.

Category replacement windows

Service Provider Response

Thank you.

5.0

09/02/2016


Christopher M.

The experience started with our sales rep Michael- friendly, fast, honest, accurate, and low pressure. 5 stars for sales- beat Paramounts estimate by $10000+!!!!, was done 2 weeks sooner, AND the sales process only took an hour and a half compared to Paramounts 4 hour ordeal!!! The finished product is beautiful, has a lifetime warranty, and the crew was professional . Tommy followed up on everything during and after the repairs -- very friendly and attentive man. The work was done exactly as estimated. The office staff (Beth and Amy are the folks I've spoken to) always WOW me with how knowledgeable and friendly they are. You should do business with BNW - you will not regret it.

Description of Work
Full roof replacement , removal of two layers of shingles, 2700 sq ft of roofing, gutters with gutter shutter installed.

Category gutter repair, roofing

Service Provider Response

Thank you.

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    Licensed
    Trade License Number
    2705108250
    Trade License Locale
    Virginia
    Trade License Authority
    Virginia: Contractors
    Trade License Expiration
    06/30/2024
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, American Express, Financing Available
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Fiberglass replacement windows, siding, roofing, screened porches, decks & gutter shutter.

    Services Not Offered

    Please ask for details.

    Frequently Asked Questions & Answers about BNW Builders

    How is BNW Builders overall rated?

    BNW Builders is currently rated 4.7 overall out of 5.

    What payment options does BNW Builders provide

    BNW Builders accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express, Financing Available

    Does BNW Builders offer free estimates?

    Yes, BNW Builders offers free project estimates.

    Does BNW Builders offer eco-friendly accreditations?

    Yes, BNW Builders offers eco-friendly accreditations.

    Does BNW Builders offer a senior discount?

    No, BNW Builders does not offer a senior discount.

    Are warranties offered by BNW Builders?

    Yes, BNW Builders offers warranties.

    What services does BNW Builders offer?

    BNW Builders offers the following services: Fiberglass replacement windows, siding, roofing, screened porches, decks & gutter shutter.

    Are there any services BNW Builders does not offer?

    Please ask for details.