Add A Deck Inc.
About us
Class "A" Licensed, Design/Build specialty General Contractor, Free design consultation. BBB member since 1986. Custom decks, pressure treated decks, composite decks featuring TimberTech products, deck renovations, screened and open porches, porch enclosures, 3 season rooms featuring Custom Window Weather Lite Vinyl Pane Windows, sun room addtions, other room additions, and in-law suites. We will help you design it and we'll build it for you!! Please call the office at 804-285-4239 to set up your free design consultation. Or you can email at [email protected].
Business highlights
Services we offer
3 season rooms featuring Custom Window Weather Lite 4 Track Vinyl Pane Windows, AZEK, Add A Deck, Inc. offers the custom design and construction of many home Improvements including pressure treated decks, and Wolf products, and in-law suites. We will help you design it and we'll build it for you!!, composite decks featuring TimberTech, deck renovations, open and screened porches, sun rooms
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
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| 4% | ||
| 4% | ||
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"[Member Name Removed], Thanks for taking the time to give us an "A" review. We appreciate it and are glad that you are happy with every aspect of our services to you. Regards, Steve Murphy, President Add A Deck, Inc."
"Thanks for your review, [Member Name Removed]! We appreciate you taking the time to tell others about Add A Deck!! Regards, Steve Murphy, President Add A Deck, Inc"
"Thanks for your review, [Member Name Removed]! We appreciate you taking the time to tell others about Add A Deck!! Regards, Steve Murphy, President Add A Deck, Inc"
"[Member Name Removed], Thanks for the nice review. I hope you enjoy your porch for many years to come. We look forward to working with you again when you do your project at the lake. Regards, Steve Murphy"
"Wow! Thanks for the great review. We really appreciate you taking the time to comment. I'll be sure the guys know how much you appreciated their efforts. Glad you are happy! That's our goal! Regards, Steve Murphy"
The disappointing part of this process was the sales person that came out to the house. He was a nice guy and professional enough however, he was very hard to work with. I was trying to tell him what we wanted and take my time looking and discussing ideas. He kept cutting me off when I would try to talk and he had his own ideas etc... It was very exhausting and by the end of it, I just wanted him to leave. He did provide a nice drawing a few days later. The company for the hardscape called but I did not call them back. The salesman never followed up with me and the drawing did not contain a price for the decking that they would be able to do.
Overall I wouldn't say anything completely negative about this company as I can't speak to product or quality as I never got that far. I was just not impressed from the beginning so, I would look elsewhere but you might have a better experience.
"Dear [Member Name Removed], All I can say is we dropped the ball and I apologize. Our designer showed me the plans he came up with for you and said he had put in a request to the landscaper to get a quote on the paver patio portion of the project. He was waiting to hear back from the landscaper and went on to work on other projects. The landscaper (we don't use him any more) never got back in touch with our representative and we dropped the ball and didn't follow up. I'm assuming you have moved on with the project. If we can help let us know. Either way I hope your project turns out great and again I am very sorry we let you down. Sincerely, Steve Murphy"
It turned out beautiful and gave us so much more room for entertaining.
"Hi [Member Name Removed], Thanks for taking the time to write an Angie's List review. We really appreciate it when our customers take the time to let everyone know how happy they are with our designs and construction of their project. Please continue to spread the word! Our clients are our best advertising! Best Regards, Steve Murphy Add A Deck, Inc."
"Hello (removed member name), Thanks for taking the time to write an Angie's List review. We appreciate the good grades! We are very happy that you are pleased with the outcome of your project. As you noted, we were not the cheapest estimate you got... We have found that we are seldom the cheapest. In this business you really do get what you pay for! When you accept the the cheapest quote you get a "cheap" result! Again, we're glad you are happy with the value received and the quality of your completed project. Sincerely, Steve Murphy ADD A DECK, INC 804-285-4239"
"Hi [Member Name Removed], Sorry it took me a while to respond to your comments but frankly I wasn't quite sure how to respond. All I can say is that we are sorry you feel we wasted your time. We take pride in putting together professional, thorough, and accurate proposals for our prospective customers. Usually our customers have a pretty good idea of the price range of their project. On the other hand quite often, when we discuss budget, some people are hesitant because they are afraid that their "budget" number will have some influence on how we price the project. We design and price all of our projects based on the guidance from the client and what they are hoping for as a final project. Sometimes our client's price expectations are low and we do waste some time but hopefully they come away with a better understanding of what their project entails and the costs involved. Often, they come back to us later to have the project built! Again, I'm sorry we weren't able to help you with your project. Sincerely, Steve Murphy ADD A DECK, INC"
"Hi [member name removed], Thanks for taking the time to put a review on Angie's List. We get a lot of calls from Angie's List members and enjoy when they take the time to give us a review. We are so glad you were happy with the decks we built for you and hope you will enjoy them for years to come. Please refer Add A Deck to your Richmond area family, friends and neighbors. Don't forget we not only build top quality decks but also screened and open porches, room additions, master and in-law suites, and we've recently done several bathroom and kitchen renovations at the request of customers for whom we had done previous projects. Again, thanks for the great review! We really appreciate it!! Sincerely, Steve Murphy ADD A DECK, Inc. ADDitions And DECKs by Add A Deck"
"Hi [member name removed], Thank you so much for your kind review. We do strive to make sure that everyone is happy with our services. Thanks for taking the time to grade us. You must have been happy with your project... we are now doing a project for your son! Thanks for the referral! Let us know if there is anything we can do to help you or anyone in your family in the future. Sincerely, Steve Murphy ADD A DECK, INC"
"[member name removed] , Here is the response from our designer that met with you. I apologize for the lack of follow up on my part while Mark was ill. Things got a little out of whack while he was in the hospital and we're still trying to get caught up with older prospects as well as keeping up with new clients. Sincerely, Steve Murphy Add A Deck, Inc. To whom it may concern: I was the design representative assigned to respond to Ms. Owens' initial request. I met with Mr. & Mrs. Owens, reviewed their ideas and plans with them, then measured the area where improvement was proposed. I also suggested work or inspection of other areas that appeared to need attention, but that I was not qualified to make proper analysis. I requested that our roofer be allowed to inspect a problem I concluded would require addressing before the originally proposed improvement could be made. Our roofer followed-up and reported, to me, the required work and cost. This would be consolidated into original request to complete proposal. At about this time I suffered a sudden and unexpected major medical episode that resulted in ambulatory treatment and transport to Emergency Room, hospital stay, and corrective surgery. Survival and recovery displaced all other concerns. Unfortunately, several important personal and business related responsibilities suffered, including completing my proposal for the Owens. Other Add-A-Deck associates did not know, and I had not recalled, the Owens interrupted follow-up until the reading of Ms. Owens' understandably worded input here. Blame for this failure should be laid on me and my recent circumstance, not on Add-A-Deck, Inc. and their many associates. They have worked very hard to improve the quality and expand the enjoyment of many Central Virginia area homes. If allowed to, I, or another Add-A-Deck, Inc. representative, will work with the Owens to plan and complete their home project. Sincerely, Mark Elder, Designer Add A Deck, Inc."
"[removed member name] Thanks for taking the time to give us a review. I'm glad that you are so pleased with your new deck. It sounds like the guys did a great job for you! That's our goal on every job we design and build. I hope you enjoy your deck for many years to come!! Sincerely, Steve Murphy"
"Thanks for taking the time to give us a great review, [member name removed]!!! I hope you're enjoying your new pool and deck this summer. We appreciate the opportunity to help you with your project. Sincerely, Steve Murphy"
"Thank you for your nice review. I hope you will be contacting us soon to help you with your project. Sincerely, Steve Murphy"
"First let me say that I apologize that your project was not taken care of in a more timely manner. While I'm not going to mention names here, the designer that came to see you has gotten numerous excellent reviews right here on Angie's List. He would never make excuses but during the time period you are referring to he was very ill with kidney stones and also has a grown son that had some very serious things going on. I have discussed with him that the office should have been notified to help him take care of our customers. I'm not trying to make excuses for him. These are the facts and he should have asked for help. As far as your concerns about him making more of the job than it was... I have seen pictures of your deck. Their are definitely areas that are unsafe and do not meet code. We always try to do our best to properly inform our clients when we visit them. You can choose to repair or replace whatever you like but we feel it is our responsibility to point out problems when we see them. Again, I am sorry you were not happy with our services. I agree that the response time was not what it should have been. I hope that you were able to get your project properly taken care of. Sincerely, Steve Murphy"
"Thanks for taking the time to give us a great review. You've said it all. Steve"
After talking to other "A" rated deck companies, Steve was the only one that mentioned installing flashing under the bottom of my siding to protect my home, and the only one that knew I needed some additional supports to make the deck more sturdy, so I chose Add A Deck. While it did take over 3 weeks to finish the job, that was mostly due to two days of snow, a couple of days of rain and extreme cold. I couldn't blame them for not being able to work all day in 20 degree temps.
During the construction process, Igor really went above and beyond to do his best to try to make a path for my dogs to get to their fenced in yard, and even used lattice and other materials to block off areas that could be dangerous to my dogs or allow them to run away. I know accomodating my dogs took extra time on his part, and he probably did things out of the normal order, but I (and my dogs) really appreciated it!
When the project was finished, it was absolutely beautiful. The wood they used looks great, and every detail including the trim, handrails, steps, and lattice turned out perfect. I know everything was done right, complied with building codes, and legally permitted and inspected. There is no comparison between my original deck and the one I have now.
As for dos and don'ts....DO hire Add a Deck and DON'T hesitate to have the work done in January. I think most deck companies aren't super-busy in the winter, so it's a great time to get a winter discount.
"Customer, Thanks for the great review. I'm glad you and the dogs are very happy. Sorry it took so long to finish. The weather was a little rough to say the least. Thanks for the pictures! It really does look great. The Deckorator metal pickets and the wrap around steps really are a beautiful improvement. I bet it doesn't shake when someone walks across it!! I hope you and the dogs enjoy your new deck. What a great place for cooking on your green egg!! I was a pleasure working with you. Sincerely, Steve"
We originally contacted Add A Deck in September, and Ron Navaroski (designer) visited our home and discussed various options and materials. At our request, he designed a raised 12' x 16' deck that eventually we could turn into a screened-in porch. Although the company could have begun work immediately, we had to wait almost a month for HOA approval. Then, when the company applied for the building permit, Henrico Co. denied it based on the setback and the fact that our lot backs up to wetlands. The county also said we could never have a screened porch there. So, Tim Siddons and Ron suggested a ground level floating deck,even larger than we originally planned, that connects to an existing patio. We still got the railing (not essential for safety but essential for holiday decorating!) and the planter we wanted. The deck is exactly the right size for us.
The work on the deck took only a few days, including flooring, rail, electrical work, and staining. Steve Thomas, who did all the construction, was cheerful, professional, and prompt. There is no truck access to our backyard, so he carried all the lumber back by hand. Due to irrigation and weather, the pathway was cold and muddy, but we heard no complaints.
Thanks to Steve Mallory, Tim, Ron, and Steve Thomas, we love our new deck and can hardly wait for spring. Great job, guys!
"Thanks for taking the time to write such a nice review. We're glad you are so happy with your project. I will make sure Ron, Tim, and Steve Thomas get a copy of your review. Sincerely, Steve Murphy (not Mallory lol) Add A Deck, Inc."
They do great work and I would not hesitate to use Add a Deck again or recommend them to others.
"Member, Thanks for taking the time to give us such a great review. I'm glad you are happy with the end result of your project and appreciate the way we try to do business. Happy customers are the best!! Sincerely, Steve Murphy Add A Deck, Inc."
We can't say enough good things about the guys we worked with. Tim (GC) and his team were professional and punctual throughout the process. They kept a clean job site and were a pleasure to deal with. We had anywhere between 2 and 4 guys on site at any given time so they were able to get it done quickly. Quality and craftsmanship is top notch. And the finished carpentry touches really make it pop.
I would use Add a Deck again in an instant and would recommend them to anyone. Good honest company with some fantastic carpenters. Use with confidence!
"Thank you for your great review. It's wonderful when a customer takes the time to tell us what a good job we did. I'll be sure to let Ron and Tim and the carpenters know how happy you are. I think the compliment I appreciate most is "good honest company". Each of our customers is special and we try to give everyone a great quality project for a fair price. We give our best price up front and don't play games. Sometimes we're the lowest; sometimes we're not. You can be sure, though, that you are going to get a great value when the project is all done! Thanks again for taking the time to respond in such detail. We appreciate your comments! Thank you for allowing us to help you with your project. Sincerely, Steve Murphy, Add A Deck, Inc."
"Thank you for your kind words. We are glad that you are so happy with your completed project. Our designer, Mark Elder, did a great job taking all your thoughts and ideas and incorporating them into the project design. You are absolutely correct that you get what you pay for in this business! We have actually had a number of calls recently asking us to come correct problems caused by contractors offering a "cheaper" price. "Cheap" is not always the best value in the long run. Our goal is to always provide a quality project at a fair price and most importantly make our client happy and excited with the end result and the value received. Thanks again for the great review. It was a pleasure working with this family to make your home improvement dreams become a reality. Sincerely, Steve Murphy - Add A Deck, Inc."
Licensing
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FAQ
Contact Information
6408 Mallory Drive, Henrico, VA 23226
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