Ace Electric Company Inc

I am happy with all the work done.

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The technician completed the work in a timely manner and was very friendly and professional.

your home. Raymond is wonderful and can do electrical wire and quot;fishingand quot; like no one else.
It is always a pleasure to have them work in my home. They show up on time, work diligently to complete the job, and clean up. They also wear booties.

They were very professional and very knowledgeable, but slow as molasses. They had very high hourly-rate, which I already knew, but in addition to that, they were charging me travel time, which I was not told. The hourly rate was about $85 but I was told it was $75. It was a guy and a helper, who appeared to be learning on the job.

I had an assistant who was present for this job. We were both there when I asked about the hourly rate. I was told $75 per hour. That's high, but I agreed to it. They were so slow, that I had to constantly ask how many hours they had put in and how many more they expected. In the middle of the job, I asked for a bill, so I would have a handle on the total. The first bill made sense and I was fine with it, though it was expensive. At the end of the job, the second bill I received for the remainder of the work was shocking. I could not add parts and labor and regenerate the figure. I phoned to discuss the bill and the owner and someone else came to the house. They provided me with details, for the first time explaining that on top of their hourly rate, I also would have to pay for their travel. Then the owner told me the labor was $85 an hour and not $75 (can we really assume the electrician didn't know what they charge for his labor?). We then tried to add up travel charge, parts and labor and it still wasn’t quite adding up.

I still was NOT happy with the total. Keeping in mind what the job was, do you think a total $1495.60 sounds fair??? That's for and quot;Install 2 outlets in a kitchen backsplash, move 1 cable outlet, install 1 light above kitchen sink, and install 1 chandelier in hallway, wiring it to existing switchand quot;. They ended up settling for $1283.35, which is far more than average for installing 2 outlets and one chandelier and moving a cable outlet. I think it's absurd. You?

I would use them again.

One electrician came over and analyzed my needs, and said he didn't have the breakers needed with him, said he'd have to come back some other day with the breakers. The second crew (2 guys, one in training), came a week later with the breakers and preformed the work. They did a fine job, they were professional and courteous (especially the first one). I was pleased with the work performed.

However the bill I received was twice what I expected. Upon questioning the bill I found out that I was charged the full hour for the first guy who told me he didn't have the breakers and spent no more than 30 minutes. I also thought the markup on the breakers was excessive. After talking with the owner I was able to reach an agreeable settlement on the amount owed.

Overall, good work, punctual, but on the expensive side. I still recommend them.

They are very courteous. They were prompt, on time and very efficient. They even offered to do extra work at no extra charge to me. They are very thorough and helpful.

I submitted a claim to our home warranty company, and Ace Electric was assigned by them to perform the repairs. I submitted the claim with the warranty company Thursday around 4pm, and Ace called me to schedule service at 2:30pm on Friday. They called Monday morning to confirm the time, and were flexible with me on when they would come out that afternoon. The electrician came on time Monday afternoon and successfully completed both tasks in under an hour. Electrician was professional and courteous, except after he left I realized I had not received any receipt/invoice for the work completed. Note that how much I spent is our home warranty deductible for this type of call, I don't know how much it would have been without the warranty.

The ceiling plug lights were perfectly centered. They go get the fixtures when I can't. They start working at 7:45am or earlier. I won't use anyone else.