Mobile PC Masters

Gordon preformed very well. contact was fast phone was answered

The work went well. Mobile PC Masters has been TTS go to for computer service and work for 10+ years. The work and service is excellent.

Everything went well. Very satisfied with the work. Will definitely use Mobile PC Masters again.

Gordon evaluated whether I would need more memory or not. He determined that it was just a cleanup required, and that helped speed up my computer a lot. Even though it took him longer than expected to take care of because of so many issues with the computer, he was very patient and did not charge any more than original low estimate.

Excellent - Gordon worked a long time removing several malware and generally cleaning up my computer. I have now signed with him to do an every 6 months clean up of my computer.

Called Gordon early in the morning and he arrived at about 11 that same morning. Diagnosed my problem and cleaned two laptops plus set up the third. Took roughly two hours. He was efficient and effective throughout. Will definitely use him the next time I need service.

This morning, I clicked on a website for green bean recipes and got a scam/virus instead. Computer was locked up and messages told me to call "Google Support" (fake). I texted Gordon King of Mobile PC Masters for help and he responded in about 2 minutes, logged on remotely and fixed everything in about 10 mins. He even called up the scammer to sort him out! Recently, Gordon did a remote clean up of my computer as I have requested annually over the past several years. He has also helped in other virus emergencies. My computer is working great and Gordon is easy to contact, prompt to reply and very professional. I highly recommend him and I think his prices are reasonable. There was no charge for the fix this AM; the clean up was $135

Really well. I was happily surprised that Gordon logged in remotely right away when I called with my list of problems. He did a lot of cleaning, which helped significantly. He also found a big Cox Service problem - with power surging & then almost dropping off. So Cox service came out & replaced a modem (said they had stopped using this modem last year) and checked the lines. After cable folks did all their repair Gordon signed in again and checked to be sure everything was good. Its wonderful to have fast email again. I will use him every 6 months for basic check ups. Really pleased with this service. (Got an Angie's discount!)

I relied on the reviews on here as well as the Angie's List certification in working with this company (Gordon, who worked on my computer, is the owner I believe) and I am dumbfounded by the disparity between my experience and what people are saying on here. Bottom line is that four months after what I thought was a regrettable decision to work with this company, I’ve discovered it was much worse than I realized and the work that was done on my computer was not competently done. I had no intention of doing a review, although I was not thrilled with the experience with this company (Gordon was quickly responsive when I called-true to what people say on here- and came right over and took my machine, but from there it was a different story). He's personable and presented himself professionally, but when someone takes my computer, says I'll hear from them later that same day and I don't, I'm just left to worry my machine has been stolen and it makes a lasting impression. This is my work machine, it was very troubling to have it broken and he indicated he thought I was probably wrong (I thought it was the power supply) and it was the Mother Board which would be catastrophic... and I'm just left to worry not a peep until I chased after him the following day. I trusted the company based on this site and prayed I got my machine back, hopefully fixed in a reasonable time frame. I don't know what parts cost and trusted the pricing would be fair and quality would be appropriate, again based on this site. Ultimately, even mistakenly assuming the repair had been done properly, I felt the work took longer than it should have, his communication lapse was major to me, and I decided that the high cost of his service was not worth it. What has me speaking up now is that I think it is important to share that in my case he did very poor work and I don't know if he's unscrupulous or was just sloppy, but either way it was unacceptable and troubling. Yesterday, I discovered that the repair he made and charged me handsomely for, was improperly done. Four months later and I had to bring my machine into Microcenter with what I thought was the same power supply problem. It turns out, the supply wasn't dead, it was inadequate for my system causing it to crash and not boot back up. Gordon had installed a 350W power supply in a machine that needed 460W or higher. He also got what appears to be a cheapy part and charged me $80, when a quality 550W power supply cost me less than half that yesterday at Microcenter. I’ve heard of adding margin to parts, but that is gauging in my opinion! Worse, here the part is available locally, yet he made me wait days for the repair due to shipping issues when he could have gone to a store, bought a quality part, still made margin on the mark up and gotten me my machine much sooner. I know all this because when I went to Microcenter yesterday, a super busy place, I got my machine repaired in a matter of a few hours and the actual repair took minutes once they turned to my unit. When I picked it up yesterday I was given the box for the new part (complete with warranty info, manual and price tag - I got nothing from Gordon respecting the part he installed) and the old part installed by Gordon (which is how I can prove that he used an improper part that in addition to causing my system to intermittently crash, may have damaged components, only time will tell). A qualified computer tech should not have made this error. Beware.

Most everything went smoothly. There were a couple of small things that didn't function as needed so I called and the work was completed within 48 hours. I have since had to reach out sporadically over a couple of years and each time Gordon has answered my questions and taken care of whatever has needed to be done.

I am an individual consumer with minimal technical skills. Gordon responded to my voicemail within minutes and after listening to the description of my laptop's issues, offered to investigate remotely. He patiently walked me through the remote set up process, asked questions and then successfully resolved the issues. He double checked each solution and then waited for me to verify each function was operational. Saved me hours of further frustration!

I was having difficulty for months dealing with my computer. I've only done my best to troubleshoot my own issues and for the most part resolve them. Unfortunately during this occasion there was a connection issue between my computer and my printer. Not being able to print or use word was giving me headaches. I called several companies that seemed to want to help, but was more of a national company instead of something local. I wanted a small business that I could use in the future and be able to establish a relationship with. Gordon was very professional from the beginning and was even able to help me out on a Saturday over New Year's Eve weekend. He was patient and explained everything. I didn't even have to stay on the phone, he would just call or text when he needed something and the whole issue was resolved quickly. I was very pleased with the service and I will continue to contact Gordon if I have any other computer issues

Perfect! My computer works great now.

Gordon King, owner of MobilePCMasters, is very efficient and quickly solved my problem. He has visited my home in the past few years, and can also remote my computer from his office to solve problems. He is quickly reached by phone or emails to hear about my problems and then take cares of the issues. FIVE STARS!!!!

Great. I sat with him and asked many questions during his visit. He explained everything to me and has been very helpful since his visit with remote assistance.

Couldn't have been better. I was back in business in a short period of time the same evening.

Gordon arrived ON time and promptly started work. He cleaned up the PC and corrected a multitude of issues. The PC in now running as fast as when I bought it. THIS IS THE FIRST TIME I HAVE HAD A PC REPAIRMAN COME TO THE HOUSE AND FIX THE PROBLEM. THANK YOU GORDON.

Gordan arrived right on time. He got everything working or removed including some malware and finished in under two hours. Have not had a lot of time to be on the computer but it seems to be running quicker. Please with service, very professional.

Gordon came and fixed my machine quickly and at a fair price without me having to drag machine out to some store or shop!

That is great. It was a nice man. The first time he came here and unraveled whatever it was wrong with my computer. Then he put an icon on my screen at the bottom of my screen that lets me click on it and it actually contacts him. Then I either talk to him or tell him what is wrong. I did do that. There was something else wrong but I can't remember either. But he fixed it. It was just wonderful. I have had others and he is not very expensive. He did whatever he needed to do remotely. It was just an excellent experience. He did a good job. He was such a good thing for me. I will use him again, I have it on my computer.

I had to do some clean up of previously deleted data that was transferred in error, but all in all I was pleased. He set up the new computer how I wanted it.

Excellent....all problems were resolved and MS operating applications brought up to date....cleaned up storage space.

Perfectly. Saved my hard drive so I could transfer everything over to new laptop

Excellent! He was professional and friendly. And fixed some things that I didn't even know were wrong.

He last provided assistance with our system in April 2016 when he performed a full system clean and optimization. This job was performed quickly and efficiently. We have been a regular customer since October 2005.