Maid Brigade Prince William West & Fauquier Co
About us
For over 30 years our clients have trusted their homes to Maid Brigade, and so can you. We deliver high quality, green cleaning services. We respect your privacy, your property and your time. Trust Maid Brigade for all your housecleaning needs. Why trust us? Our house cleaning professionals are background checked, insured, bonded and continuously trained. We pride ourselves on providing dependable, trusted, consistent level of professional cleaning. Maid Brigade's house cleaning teams provide you with reliable service, consistent and timely cleanings. and flexible scheduling. Call us today and let us get your home sparkling clean, the healthy green way.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 40% | ||
| 10% | ||
| 10% | ||
| 0% |
The next time they came, I happened to be home. Three cleaners arrived. I stayed out of their way, but I did note the time. They were in my house for less than an hour! After they left, I notice that the floor in our small sun room had not been mopped; it had untouched spill marks on it. Again I reported it, and the next time it was better.
Then there was the wood floor problem. Damp mopping the wood floors was great for getting some of the unsweepable dirt up, but after a few sessions of their cleaning, I noticed that the floors were getting filmy looking and they felt a little sticky under foot. In addition, we are fairly sure they put a slight dent in our stove and a slight chip in our bathroom tile. And they definitely did not dust picture frames or mirrors.
The last straw came when I went to use the bathroom sink in the evening after they had been here. It had been fine in the morning, but that evening it was barely draining. The next morning, my husband put two doses of drain cleaner in it to no avail. Finally he use the plunger, and pulled up a grimy plug of what he described as "mop water trash." They had evidently chosen to empty their cleaning bucket into the sink!
When I called to cancel the service, I was asked why we were cancelling. I reported the things I have just listed. The response was, "Okay, we'll cancel the service."
"Thank you for taking time to share your feedback. Unfortunately, it appears there has been miscommunication with our company. We do charge by the hour for the initial clean. However once we commence regular service, we charge a flat rate. We price our service this way to insure the home is clean each and every visit no matter how long it takes the team. Sometimes regular service visits take longer and sometimes they take less time than the initial clean. We guarantee 100% satisfaction for every cleaning visit. If for any reason a customer is not satisfied, we send the team back to correct the areas of concern free of charge. Most important in such circumstances is for the customer to communicate with us so that we can have the opportunity to live up to our 100% satisfaction guarantee. It is our understanding that our Office Manager did offer to send the team back or to send another team free of charge and was told not to do so. We do hope you will re-consider allowing us the opportunity to live up to our 100% satisfaction promise. We value customer feedback and most certainly want all of our customers to be satisfied with our service. We take great pride in the quality of service we have provided for over 23 years to hundreds of satisfied customers in the Prince William and Fauquier Counties of Virginia."
"Thank you for taking time to share your feedback. We sincerely appreciate your patronage and look forward to serving you for many years to come."
"Thank you for taking time to share your feedback. We sincerely appreciate you patronage and look forward to serving you for many years to come."
"Thank you for taking time to share your feedback. We sincerely appreciate you patronage and look forward to serving you for many years to come."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
6720 Bleight Drive, Haymarket, VA 20169
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