Description of Work: My phone was stolen. The staff at the store on Richmond Rd, Williamsburg, VA treated me like I was the awful person rather than the victim, and I was an idiot for not buying their over priced insurance. Over my lifetime I have saved thousands by NOT buying it. I used this store because the store on Monticello is even worse worse with rude, difficult people. I have some months left on my contract with this VERY expensive company AND THEN I AM DONE WITH THEM.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
$500
Michael R.
12/2014
5.0
internet service
 + -1 more
Overall, it was an excellent customer service experience. Five months into our cable service, and we're happy with our choice. Verizon has been both dependable and easy to use (this is further supported when our neighbors with a different provider have service interruptions).
Description of Work: The Verizon Fios contractor was on-time and very professional. He installed internet and cable, set up the wireless router, programmed all the tv remotes, helped us set up our wireless network, and even took the initiative to install the router in a room that did not have connectivity (he had to drill a couple holes in the floor board for this).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara H.
08/2014
5.0
internet service
 + -1 more
unknown
Description of Work: They provide my telephone, internet and television. Have used them for over three years. Would never switch because - as of now - I am completely happy.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven P.
09/2013
4.0
internet service
 + -1 more
Installation and dependability are very good. However the price is not what was quoted. I was told the Internet service was going to be $39.99/month. What they failed to tell me was that first I would need to pay for land-line phone service (I don't need) which added more cost that I thought I would have, plus the upfront cost of the router, shipping and activation. So there were more launch costs, and the total bill per month with taxes is more than $75. I'll be looking at my options with other providers.
Description of Work: Installed Internet via phone land line
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Tatiana B.
06/2012
4.0
internet service, cable tv service
 + 0 more
It has been a good service so far. I would recommend them.
Description of Work: I use Verizon for my internet and cable.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Phone Service - Cellular
FAQ
VERIZON is currently rated 3.8 overall out of 5.
No, VERIZON does not offer free project estimates.
No, VERIZON does not offer eco-friendly accreditations.