Fresh Scent Carpet Care

Oliver takes pride in his work, we started using him to clean our carpet, about every 3 months or so back in 2009. It looked new every time he left. We called him to see if he cleaned interiors of trucks, he does, and he did our truck. It looks like we just brought it, very nice and new looking ..... I would highly recommend Fresh Scent to anyone needing any of his wide range of service's. Thank you Oliver

Arrived on time.
Price was reasonable.
All work was accomplished with high quality
Agreed to clean sofas on the same visit even though that work was not in original work order which I greatly appreciated
I wanted to watch the work being accomplished (and did in fact do so) but the technician told me I didn't have to watch which made me feel as though I was bothering him by watching.  I don't like feeling that way and recommend that they be more sensitive to their customers in the future.  

It was okay.  He did a good job. The carpets looked great.  The showed up on time.

I think it went very well overeall and the carpets look great.  I had to pay about $30 dollars extra to get the stairs done on top of what was included in the deal.

It went very well. The technician arrived on time. Access the area to be treated. Suggested some carpet care tips. Performed the job as if it was his carpet.

The man from Fresh Scents arrived on the same day as I was having other work done.  Specifically, I was having my front door replaced and having new lighting replaced in the kitchen.  As soon as he saw the other workers, he said he wouldn't be able to do his job, he wouldn't be able to wait even ten minutes until the new door was hung, and he wouldn't be able to return another time because my house was so far away.  I spoke with my contractor, who suggested the Fresh Scents guy snake his hoses through one of the windows - the Fresh Scents guy was not thrilled with this idea and was not initially willing to do this.  Basically, my contractor had to help the Fresh Scents guy set up his hoses and sweet-talk him into doing his work.  He was not a team player *at all,* and - what really ticked me off - the Fresh Scents guy told me that he would only do it if I would give him a tip.  Very unprofessional.



As for his work, it was fine, except for the stain left at the top of the stairs where he finished sucking up dirty fluids (my carpets are beige upstairs).  This is nowhere near where the pet stains are.  Now, when you walk to the top of the stairs, there is an attractive rust-colored stain, about 18" x 12" right there.  Not good.  No, I will not use him again.

The serivce was very well put together and the outcome was outstanding... for the price were added a few things but over all it was not bad.  For the price! I feel it was a value...

They did an excellent job.

bought with coupon on Living Social. Called Fresh Scent and left a VM for request for service date.  no returned call.  Called 3 more times and the phone never picked up, NOR did an answering machine.   Living Social tried to call and was initially unsuccessful.      They did get a different number to call from the voucher.   
* 2 men showed, polite, no issues with them.     Stairs and pre-treat were extra and expected, so no problem.   They don't move any furniture, it is ONLY what is in sight to clean.  
1)   Living Room was OK....  we HARDLY use it and when they were done, a few spots that were there to start, still there.
2)  Upstairs hall:   pretty good job
3)  Rug under Kitchen table:  very good job
4)  Stairs:  very good job
5)  TV Room.....  ** Rug was soaking wet and didn't dry for 2 DAYS, not hours and I'm not exaggerating....  almost like they forgot to complete the sucking of the water/dirt & drying part.  and rug actually looked DIRTIER then when they started   -- must be pulling the dirt up, but because potentially they didn't finish, the Family Room carpet is actually dirtier looking now, then when they started.
when finished, they suggested I can add a tip into the check, but I wanted to wait till it actually all dried to see if it was worth it.   
 Bottom Line:  our carpet is old and really needs replacing, so some of the cleaning is a factor of the carpet being old.   We know that.  We were HOPING the carpet would at least LOOK clean and get me through one more year to save more money for new carpet.  If these rooms came out clean I had 7 more to do.    The men were fine;  half of what was done was very good, some was OK, and again, the main room of traffic (Family Room) didn't come out good at all.  I won't use them myself again,  wasn't happy with the results, but that could be just my experience.

They did a great job. They were fast, and the old carpet looked a lot better. I have really old carpet but it looked really good. Very punctual and professional.