Verizon Fios

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The service I pay for is great but the repair  and customer support was not. They have phenomenal service and internet speeds when it works. When the system goes down they are unresponsive and will not commit to time frame to fix it.

unknown

i was moving from a condo which has Xfinity to a house where there was no Comcast service so decided on FIOS.  THouse was already wired for FIOS so that made it easier.  The person over the phone walked me through all the services to help me choose the right internet and TV package and included the phone for the bundle deal.  In my current condo I have 2 HD DVRs, 1 regular box and internet with HBO channel and sports package for $220/month.  FIOS was offering me 6 boxes, 2 DVRs, and 3x as fast internet with 3 additional movie channels for the SAME price.  So for value they certainly win.   We set up an appointment for Sunday a few days  later and the tech person, Tim, arrived on time and was very professional.  he set everything up quickly and fixed a few problems that popped up.  We checked two other rooms for possible wiring and opened the wall socket and put it back for me.  He walked me through the TV set up and the guides and how to work it.  He also left me extra cable wires so I can adjust the location of the boxes if needed.  He did a great job and tested out the internet for me in every room of the house to make sure the wireless signal was strong enough.
He did so much I actually wanted to tip him but he said that was not allowed for ethics reasons.  Was nice to deal with a true professional and the service FIOS is giving me for the money blows away my Comcast and what I saw offered by Direct TV
Would recommend and would have Tim again if I need any additional FIOS services.

I had Fios before where I lived and after moving I was able to get Fios again. Installing and activating everything was a little more complicated this time but was able to do it after  couple of calls to customer service. It was easy explaining them the issue and the  first agent was not able to resolve the issue. The second agent did. After a couple of months I had to upgrade my cable package and it was very easy and smooth this time. Overall Verizon Fios has great quality and good service. I recommend them.

The first installer gave me grief for not wanting cables running along my chimney. The second installer was very helpful.

Monthly service since May, 2010.  Verizon FIOS is a competent cable/ internet provider.  They provide service as they describe in their marketing materials.  The B Rating is related to price - These days the price seems to be something that consumers cannot influence to be reduced, so I just tolerate it.  I like the DVR feature - recording shows allows me to watch them later at my convenience, and zoom through the commercials.  If I must call their customer service, in my opinion the wait "on-hold" seems to be long each time.

I have not lived here long enough to have tried any other provider, so I cannot compare. 

Installer showed up on time within the promised window, although it took a few days to get an installation appointment.  He hooked up the service in the condo quickly once he arrived, and showed me how to work the controls.  

If someone ever starts unbundling and actually providing a service the customer would benefit, but it's not about service is it?

Verizon is fine, the Internet quality is probably the best in the area but pricing particularly TV is very high

It went well except for a long wait due to multiple outages due to the storm

I called and ordered Verizon Fios service on June 3d but they could not get a technician until the 10th. That was fine with me because I know this is a heavy season of folks moving in and moving out. The gentleman that installed the service was very professional and took great care to ensure he did not track in grass, mud, or dirt from the outside. He did that by donning overshoes before he came inside. He made sure I knew the features of the services he set us up for before he left and he gave me his number to call in case I had any problems after he left.

unknown

We've used them for 5 or 6 years. They are reliable. I use them because it is easier than shopping around. From my research they are the big dog. They are rather expensive.

There were a few issues with the setup of the Tivo device. The engineer had problems dealing with the Central Office.
Eventually this got fixed, but it took about 2 hours to complete service.
Overall it took time, but now that it's running, there's no real complaints.

As usual, the tech rep showed up on time and was very pleasant and professional.



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|Nthere was no charge for fixing the wiring problem.

I called to cancel and at their urging agreed to simply suspend service. Then without my realizing it, they kept charging my credit card when service was suspended. I probably spent 15 hours or more with sometimes horrible customer service reps to get it sorted out. I finally--about half a year later--got a refund, though it may only be a partial refund. I can't bear the thought of calling again to sort it out. Definitely do not recommend.

Verizon Fios seems to be pretty good so far. The service seems to be working and provided as billed. We have always used Verizon as our phone service, and now they are providing our internet and cable too. The internet is really good. I have a little man cave beside the bedroom and with my old service provider I couldn't get service up there on my iPad but with Fios it is a good signal. We use both the landline phone and cell phone through Verizon and the reception is very good. We are also very happy with our cable, we get more channels than we did before. When I consider the competitors I have to say the price is fair. We have had to have them back for a service call and the technician made confirmation calls the day before and the day of the appointment. They came out on time and they were very good with customer service. We are happy with their service.

The internet is great. I have had them for years. I like the speed and the service department is always there if anything does happen. Overall, it has been a good experience. I will continue to use them.

After five failed attempts with the web site/web assistants I called customer care. After 15 minutes of Robo questions I got handed to a life person....who asked me the same questions again. To vent a little, I guess Verizon does not think this is an inconvenience, to hold me hostage on the phone for 20 minutes, asking me many repetitive questions.
All I wanted was to add a third DVR. I guess I could have ordered this on their website, but no, adding a plain DVR is not an option. My only selection was a Multi-room DVR which I did not want. The online rep really thought I should just pay the extra few dollars just because they did not know to get me a standard one. She could not help me so she said I should call the next day. I called and spoke to a nice lady, but after 20 minutes of Robo and 5 minutes of her repeat the same questions I was not in a good mood. It took another 10 minutes for her to explain that I could either drive to Fairfax or pay $20 shipping for the new DVR that I will pay $17 a month to have in my house. She was not helpful at all, after 30 minutes on the phone all I got was a receipt for an item that I have to go pick up in my spare time. She should have just said, "Sir, if you drive to our store you can get the DVR or we will charge $20 for shipping." This would have been a 20 second conversation. Instead i spent about 45 minutes on-line and on the phone just to find out I need to drive to Fairfax and ask for a DVR.
This was the third bad experience I have had with Verizon. The Second was over my internet. I pay for a 50/25 which I get if I don't get unless I drag an Ethernet cable out of my work bag and plug my laptop into my router. on WIFI a get about 20mb on speedtest.net Verizon says I should pay $100 for a new router and pay $10-20 bucks more per month.
Around here you really have no choice in carriers. Cox Communications is worse than Verizon. The Dish neworks do not perform well in poor weather and their internet is extremely slow. I hope Google comes to the east coast soon.

Their installation was decent, but the tech broke our door when he was going through it and it took about a month for them to get it fixed. I have had them for about a year now, and their services are just okayish. When everything is running well, it is a very good service, which low latency online and a clear picture, but their TV channels constantly have problems as do their DVRs. My internet was good most of the time, but recently I have been running into issues with their router dropping packets. Their tech support just goes through the same steps to reset their connection to my router, then two days later it happens again. Hopefully I will get someone who knows what troubleshooting is and understands what a tracert or what their own router/modem diagnositics are.

installed Fios in my home. Very well....we were pleased with the service.

When I called, I explained that my husband had moved here while waiting for us and that he had no furniture, TV, or any amenities.They made sure to get us an appt. that week even thought the computer showed that they were booked until later the following week. The technician was on time and even waited 5-10 minutes for my husband who was stuck in traffic. He was efficient, and thorough. He left his card and said if we had any complications setting everything up to give him a call and he would come back out and help. The net runs two laptops, our TV, our phones, the iPAD, and game systems all at the same time with no issues. The cable works fine and looks great on my TV.

We have the movie package that has HBO and all that in it and the other package with all those classic movies which is an extra package. Everytime I call they reduce the bill about forty or fifty dollars for about five or six months and it goes back up. If one goes out, everything goes out but it has an eight-hour back-up for the telephone but if the cable goes out, the internet goes out too. There is a little contraption that is in the garage that you plug in and I guess the telephone service runs through it so that if we lose electricity like when we had that awful storm back in July and they knocked out power for three to four days, we had eight hours for the back-up for the phone. The landline has all the normal features like caller ID, call waiting, voice mail and long distance. The internet is quality high speed internet. The TV service offers about fifteen hundred to two thousand channels. There are music channels, Spanish stations. We get news from other countries but they are in English. There are four weather channels. If something goes wrong with the television, you call them up and if they cannot fix it, they ship you a new box for you to hook up and they do not have to come out and you get it within two to three days and all you do is put the old piece of equipment in the box and just get it back to the mail.

Brief wait time for technician, order processed and email confirmation sent. Product received quickly and in good condition.