MATTHEWS WELL & PUMP INC
About us
Matthews Well & Pump was founded in 1960 by the late Jack Matthews and purchased by Todd and Jill Vander Pol in 1989. Since then the Vander Pols have sought to put their Dutch business heritage to good use. Our business model has been to use the best and most-innovative equipment available and then, through a strenuous hiring and training process, bring on board technicians and office staff who share our view that the business exists to meet the needs of our customers. Mr. Vander Pol encourages everyone to “do what you do and do it well!”. Since your well is unique from your neighbor’s well- based on the original construction, materials used and the strata the well is constructed through- we work with you as our customer to get an understanding of your past experience with your well’s “normal performance” and the concern we now want to address. Then through a data-gathering process developed over the last 30 years our technicians can normally identify one or more options to correct or improve your concern. In many instances we can then give you an on site estimate of the cost to perform the work. In some situations we will not have all the data required to provide a firm estimate, in which case we would work on a time and material basis with your approval. We stock nine different well pumps on our service trucks along with pipe, wire, pressure tanks, switches etc. Ninety percent of the time we can correct a well pump problem with one service call! We look forward to working with you and continuing to serve our community for years to come! We service the metro-Richmond area and surrounding counties.
Business highlights
Services we offer
Bacteria samples, Emergency water well pump repair, Lightning damage, System check ups and evaluations, Trenching, Underground water line repair, Water mineral analysis, Water well repair, Well pump and filtration system repairs, Yearly pump and filtration system maintenance, and Consulting., installation and service of water treatment equipment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 3% |
"Thank you, Mrs. [Member Name Removed]!"
"Thank you so much, we appreciate your time, and you business. Nancy Tilts Office Manager Matthews Well & Pump, Inc"
The team diagnosed the issue quickly and had me back up and running in just over an hour.
Fair price, excellent service & a quick turn around equals straight A's from me. Keep up the good work Matthews Team!
"It was a pleasure doing business with you. Thank you very much for the review. Have a great day. I will e mail you annually for maintenance Enjoy your wonderful water Nancy Tilts Office Manager Matthews Well & Pump"
We moved into a project house that had not been lived in for over the past 4 years. We knew our filtration system was old and had been unplugged. Before buying the house I called Matthews as there were stickers on the various tanks, and Nancy in the office was very helpful. After closing and moving in we called and scheduled an appointment. I think bit by bit I had talked to every employee they had. Due to the dormancy of the system we braced for a complete redo. However when John came out and looked it just needed a good cleaning up and the softener system re-connected. They told us how to cut our expenses a lot, and he spent a lot of time explaining how our system worked. While we all know the technology has improved, they appreciated our need to conserve funds, and at no time tried to sell us something we don't need immediately, instead we made a soft plan to upgrade accordingly as they system starts failing. He even told me what to look for in hopes of trouble shooting the inevitable well mishap that happens to us all. Compared to previous filtering companies we have used this was refreshing.
We have already scheduled next year's maintenance appointment with them.
"Mr. [member name removed], Thank you so much for taking time to post such a wonderful review, and giving us an "A" rating. It was a pleasure working with you. Nancy Tilts Office Manager Matthews Well and Pump"
We contacted MW on Sunday afternoon with the concern and had a serviceman to our house around noon on Monday. Come to find out the failure wasn't due to the pressure tank, but the shaft in the well. We had the pump, shaft, and tank replaced to save ourselves the headache later. All equipment were used well past their recommended length of time (15+ years)..
The serviceman was very professional and had our water back by 2 pm.
Matthew's Well had been recommended by the previous owners of our house and do our yearly filtration system maintenance. So far, we have been extremely pleased with their services.
"Hello [Member Name Removed], Thank you for taking the time to post a review on Angie's List, and giving us an A rating. We appreciate your business, and it was a pleasure serving you. Have a good day! Nancy Tilts Office Manager Matthews Well & Pump"
The techs arrived on time, and they immediately started working. They had to trench around the well and trench where the
new wiring would go from the house to the well.
"(removed member name), Thank you so much for such a wonderful review, and giving Matthews Well and Pump an A rating. It was a pleasure serving you, and we appreciate your business. Have a good day. Nancy Tilts Office Manager Matthews Well & Pump"
"Thank you so much, it was kind of you to take the time to make a comment concerning our service. It makes our day. Nancy Tilts Office Manager Matthews Well & Pump"
Licensing
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