Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Default business cover photo

Haley Napier Cleaning

Janitorial Service,

About us

Haley Napier Cleaning, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 5 years of experience serving Front Royal and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!

Business highlights

5 years of experience

Services we offer

Cleaning Service

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.538 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
18%
3
5%
2
3%
1
3%

Filter reviews by service

Showing 1-25 of 38 reviews
BARBARA D.
Aug 2020
5.0
Yes, I recommend this pro
Haley arrived on-time and did a terrific job - my home sparkled!

Jeffrey R.
Jul 2018
5.0
Yes, I recommend this pro
Showed up on time, worked efficiently, did a through job.

JAMES C.
Apr 2018
4.0
Yes, I recommend this pro
Good service. On time and punctual. Have done well on each visit. Had some glitches with the timing but all worked out.

Brice D.
Apr 2018
4.0
Yes, I recommend this pro
Showed up on time. Very professional staff. Did everything as expected.

Roberta M.
Feb 2018
5.0
Yes, I recommend this pro
really happy

Elizabeth F.
Nov 2017
5.0
Yes, I recommend this pro
We started with monthly cleaning and are on a two week schedule. Excellent service.

Ellen M.
Sep 2017
5.0
Yes, I recommend this pro
Prompt, work well together, thorough

Regina F.
Jul 2017
5.0
Janitorial Service
Yes, I recommend this pro
Great Cleaning Services

Dave T.
Nov 2016
5.0
Yes, I recommend this pro
Haily and her staff are professional, personal, friendly poeple. They provide a top quality service at a reasonable price. They are curtious, caring and responsible when it comes to you, your pets, and your home. They make you feel comfortable, to have them there. They respect your house, and treat it as there own. I would recommend them to anyone.

Lucinda M.
Sep 2016
5.0
Yes, I recommend this pro
Haley and her crew were great. We just moved into our new home and wanted it cleaned from top to bottom. They were even willing to pull the appliances out and clean behind them. I will have them continue to clean my house on a regular basis.

Randy B.
Sep 2016
2.5
Janitorial Service
Yes, I recommend this pro
they are very fast, maybe too fast and do miss some small things in cleaning. Would I hire them again after seeing their work Yes I would

Maureen M.
Aug 2016
0.5
Duties and price were established on Ms. Napier's 1st visit after she looked around and I explained what I needed - not wanted, but needed. Kathy Jo came & cleaned my kitchen, powder room, family room where I sleep in a hospital bed, dusted & vacuumed entry & stairs. 4 hours & Kathy Jo did love to talk! 2nd visit, I gave her a list of some of the things she had overlooked. She then said she was not required to move and clean behind items on kitchen counters: knife block, cooking utensil jar, canisters, backsplash, nor was it part of her job to wipe around door knobs , switch plates, nor any smudges or finger marks on white woodwork. Smudges around the handle on the glass door were met with I" don't clean windows without getting paid extra." Husband and I are 72, retired, live alone and are normally clean, neat people, but I became critically ill and was hospitalized for 6 months and have been in a wheelchair for over 2 years, thus the need for help. Because my husband has had to do the cooking, cleaning, shopping, laundry and chauffeuring besides his other normal duties, I thought it would be helpful for him. When I called Ms. Napier's fill-in to discuss it while she was on vacation, guess who I got? Yes, it was Kathy Jo. I called again later and spoke to Ms. Napier. She apologized, offered me a discount and said she would come out to investigate and try to find me another cleaner. Very professional! After waiting over 2 weeks for the call, visit or help I needed, none of which ever came, I gathered tools and did the cleaning myself from my wheelchair. What I can't stand up to clean just doesn't get dusted or my husband helps me. I even moved the sweater on the hook and dusted the part of the baseboard under it that had been "cleaned" around. And if I could pull myself up to stand long enough, I was almost able to reach the back of the powder room toilet to clean completely around it where it meets the floor. What a concept! Unfortunately, I'nm not yet able to climb the stairs. I know the business was new and they were very eager to gain a customer base, but it was seemingly on their own terms in spite of previous agreement. In fact, Ms. Napier was the only respondent out of 4 calls for 2 different services. It seems those who list with HOME ADVISOR are not held to any sort of standard which is a real shame for those of us needing honest, reliable and trustworthy services. From our experiences, I cannot recommend Ms. Napier's business, nor will I use Home Advisor again to search for reliable help.
Response from Haley Napier Cleaning
"We offer a set of tasks that get done at each cleaning. A list is provided so customers are made aware of what is offered. In this case a extremely detailed list of extra tasks awaited Cathy Jo every time she arrived at this home. These tasks were not agreed upon or included. We clean behind every item on the counters at every cleaning and this was done at this home as well. I did speak with Maureen and offered a discount and to come out to the home to see if we could work out a way to complete these extra tasks, but she would have to pay for these services, which she was unwilling to do. She did not want me to come unless I had a new cleaner for her. I explained that we did not have another cleaner to service this home and would call her if one became available, but that it was not likely that we would. She chose to cancel cleanings indefinitely. Cathy has been a excellent cleaner and all her houses absolutely love her. I stand by my employee and the services we provide. We are a honest, trustworthy and reliable service."

Anna B.
Jul 2016
5.0
Yes, I recommend this pro
friendly, promotional,

Kacy N.
Jul 2016
4.5
Yes, I recommend this pro
Haley Napier Cleaning has been great! Haley came to clean our house the first couple of times, and it was fantastic. We have had a couple of little things come up with our regular cleaner, but Haley is incredibly responsive and takes care of it right away. She answers her phone and responds to text messages promptly; she is professional, responsible, and flexible. My husband and I would definitely recommend Haley and her company.

Allison S.
Jun 2016
4.0
Yes, I recommend this pro
I hired Haley Napier cleaners for a move-out clean before my landlord's inspection. They did a really good job with most of the place and at first I was really impressed! But the closer I looked, the less impressed I got. Now, I know my house was really dirty to start with and they may have just run out of time. I found the closets were not vacuumed and the walls weren't cleaned like I had hoped, as well as some dust and dirt left in the laundry room. The walls were my fault for assuming it was included, because I did not specifically ask for it to be done. I took my eating down from 5 to 4 because the vacuuming was not as thorough as I would expect. The appliances and kitchen look great, though! The appointment was very easy to arrange online and email responses were very prompt. Definitely a good company to work with.

Joyce E.
May 2016
2.0
They were not thorough. Ididnt feel I received a good job for the price.

Mike F.
May 2016
5.0
Yes, I recommend this pro
Very professional, house always looks great

Wayne K.
Apr 2016
5.0
Yes, I recommend this pro
They provided an awesome service...

Anise W.
Apr 2016
5.0
Yes, I recommend this pro
Very good experience overall.

Deborah A.
Feb 2016
5.0
Yes, I recommend this pro
Haley is a great communicator! She really keeps in touch. The cleaning work was as expected. Work was unobtrusive and quiet. I hardly knew she was here! We have hired her for a bi-weekly cleaning and look forward to the next scheduled time.

Anita S.
Feb 2016
4.0
Yes, I recommend this pro
They were very nice and efficient. The only reason I didn't give them all 5s is because I am quite particular about my cleaning.

Bettina H.
Feb 2016
4.0
Yes, I recommend this pro
Prompt, efficient, but they left a piece of their equipment behind. Excellent value for the money.

Nell G.
Jan 2016
5.0
Yes, I recommend this pro
All of the P's: Prompt, Proficient, Personable, Perfection. I do not use these words lightly. Thank goodness they will be returning soon.

Cindy W.
Dec 2015
5.0
Yes, I recommend this pro
Hailey is awesome.

Debra W.
Nov 2015
5.0
Yes, I recommend this pro
n/a
Showing 1-25 of 38

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Haley Napier Cleaning is currently rated 4.5 overall out of 5.

Haley Napier Cleaning accepts the following forms of payment: CreditCard

Yes, Haley Napier Cleaning offers free project estimates.

No, Haley Napier Cleaning does not offer eco-friendly accreditations.

No, Haley Napier Cleaning does not offer a senior discount.

No, Haley Napier Cleaning does not offer emergency services.

No, Haley Napier Cleaning does not offer warranties.