U-Haul Moving & Storage of Fredericksburg

Description of Work: I rented a truck from them for moving services. Their staff is friendly and it was a very good experience.

Description of Work: Let me preface my following comments by saying Drew and his team at Manassas Park did a great job installing my trailer hitch. That said this was a horrible experience and I will never use U Haul again. I originally scheduled my appointment for the U Haul office on Plank Road in Fredericksburg Va. However when i looked at the contract the install was scheduled for the Manassas Park location. This office is 39 miles from my work and 30 miles from my home. I called on the day before the install to verify that the Plank road location was doing the install and was told that i was correct and they would see me at 2:PM the following day. At 7:AM i got a text from Jonathan Pena that my appointment was now at 11:30 AM vice the agreed upon 2:PM. The text included a number and I called Jonathan. He was rude and condescending and when I asked why my appointment was moved without consulting me first answered " I am not doing installations after 2:pm today. I tried calling the Plank Road U haul location to find out who was this persons boss. I waited for 33 minutes on hold before i finally hung up in disgust. U haul customer service was terrible and once they got my deposit I was ignored or told to drive 39 miles to a location I had to find vice the 6 miles from my home. I am posting my review on Google and Angies List. This was painful and it is unacceptable. Never Again