TRIVETT'S FURNITURE

Worst customer service ever! I purchased a table and 4 chairs. I bought the extended service plan and warranty. When you call the store, you are directed to one customer service representative and cannot speak to anyone else. It was a challenge setting up delivery. When my furniture was delivered, it was of poor quality and all the chairs were not level and the table had scratches and dents. I measured the chair legs and they were not even the same length. The driver was agitated because I asked him to wait until I called the store to get instructions and report the damages. I was told that they would send a service person to level the chairs and fix the table. These items were not repairable and the quality was not the same quality as in the store. The delivery person was rude and ran outside complaining that he had other things to do and he knew the table was damaged when he picked it up from the warehouse. He also stated that the quality of furniture from Trivett's is poor and that he would not recommend buying anything from them/ I asked Trivett's for my money back and they stated that I would need to wait until they spoke to a manager to get approval; however, they were probably only going to give me a store credit. REALLY ! I do not want a store credit. I do not want poor quality furniture and I do not want to deal with bad customer service. Every time I call this store I am told that there is no manager to deal with issues and I will need to wait for a phone call back. Buyer beware and do NOT buy anything from this store. Poor quality product and poor customer service!