Precision Door Services

unknown

unknown

unknown

I wish I could give -zero stars, did not realize they are nothing but a franchise. I called to have. Y door looked at, hoping it could be fixed, not replaced.. I was informed it had to be replaced at a cost of almost $2000, and would take 21/2 weeks to get the door, and i would receive an official estimate the next day. Well that did not happen. I called on Monday and was given the run around, the answering service said that that so and so, must be out to lunch, and would leave a message, called again 2 hours later, same thing sos and so not available, another message left,. Finally Tina called back, at which time I was informed they were working the quote, when I then informed her, I no longer wanted them to do the work and wanted my $85 credited back to my credit card, she SLAMMED the phone in my ear. Called back on Tuesday, letting Tina know that either they credited my credit card, or the bank would, response, let me call owner and I'll cal you back. Bottom line she did call back and they will credit my card. In the meantime, I will be using another company, who carefully inspected the door and determined I do not need a new door it can be repaired, and will be, for a lot less than a new door would cost. Please be careful if you decide to get a quote or have any work done by them.

Went surprising, Tom repaired the door and then explained to me why this door and the other door would keep failing.  The initial cost was $1400, but he dropped it immediately when I told him I found him through Angie's list, we shook and he replaced the railing, cord, springs, and other garage door assemblies immediately.  He even fixed work that the people who replaced my garage door opener had messed up.  To finish it off he explained everything to me about proper upkeep and even showed me where I could make other improvements.  Tom Naporano was VERY helpful and not pushy or demeaning at all.  He put a sticker on my door and left me a card, the ONLY garage company I am using again.

unknown

When my garage door suddenly quit working on me, I called Precision Garage Doors based on the 5 star reviews on their website. When I called, they informed me of their $85 service fee and scheduled an appointment the same day. When the technician arrived, he supposedly did a 25 point inspection of the door, and recommended that I get a new garage door. When I asked him how long it would take, he said 2 weeks. I told him that we couldn't wait that long for a functioning garage door. He then said he could replace the springs and get the door working again while we made our decision on the new door. He filled out the invoice and I signed it, indicating he recommended a new garage door, but would replace the springs.
After he replaced the springs, for a total cost of $447.00, the garage door still didn't work. That's when he decided that the garage door was not safe to use. When I asked him if I had just paid $447.00 for nothing, he literally laughed and told me yes, but he would take $100 off the price of a new garage door. He asked for the invoice back so that he could write $100 off the price of new door, but he didn't write end up writing that on the invoice. Instead, he changed the invoice to say that the garage door was not safe and should not be used under any conditions. Keep in mind, this is an invoice which I had already signed.
When he left, I called my husband, who was understandably upset about paying $447 with nothing to show for it. When he talked to the manager, Tina, she had the nerve to blame me and say that I knew what I was getting into from the start, and that the technician told me from the beginning that the door was unsafe. She even implied that the technician offered me a refund at the time, but that I refused. When my husband asked if a refund was still an option, she said no. She refused to let my husband talk to the owner of the company, and stuck to her story that this was somehow all my fault.
When I called her to tell her my side of the story, I straight out asked her if she honestly believed I would have paid $447 for something I knew from the beginning wouldn't work. She just kept telling me that she has a signed invoice to prove it. When I told her that the invoice had been changed after I signed it, she didn't even deny it! She basically said, well yeah, he found out about it after he replaced the springs. Some 25 point inspection there! I also asked her if she believed I would have refused a refund after the springs didn't work. I'll give her one thing, Tina has no good answers but has certainly been trained to stick by her story!
In the meantime, my husband had called another garage door company to come out. I told her that if the other company fixed my garage door, and if they still wouldn't offer us a refund, that I would have no choice but to file a complaint with the Better Business Bureau and leave her negative reviews. Her response: I guess you do what you have to do. I told her that I would call her back after the other company left.
When the other company arrived, he was appalled to hear my story. The price he charges for springs is about half. While he also recommended that we get a new door he was easily able to fix the door so that it functioned until we did so. He was able to get us a new door, the very next day, for $700 cheaper.
When I called Tina to let her know this, I gave her yet another chance to do right by a customer. She blew me off again. This is a shady company with horrible customer service.
Just a warning, if my review is not enough for you to steer clear, you should take the time to read the reviews on their website prior to purchasing anything from them. Every review is grammatically perfect. How is that even possible? I wish I had taken the time to read them before I let Precision Garage Doors walk away with almost $450 that they have no business keeping.

Technician was prompt, figured out the problem quickly, had the parts on the truck, and swapped out the old for the new.

Precision Doors & Hardware, 10941 Fredericksburg, VA, 22408, installed my garage door in 2006.  The door came with a 10 year warranty. The company is refusing to honor the warranty.  I have had several problems with the door over the years.  Problem 1:  the door going up by itself.  Their serviceman has not been able to find the solution to the problem.  Problem 2:  The door would not go up using the remote.  Solution: The serviceman replaced the springs in the door.  Each time I paid a service charge.  After all
the cold weather this year, the door began to malfunction again.  The door was going up by itself, again.  One day in late January 2013, I arrived home; let the garage door up; as I was backing my car into the garage the garage door came down on top of my car and broke the antenna off.  We scheduled a service call; the service call was scheduled for 2-4 PM; the serviceman arrived around 8:30 PM. He said, the door look to have been ran into and the company would not honor our warranty. The door has not been run into; the marks on the door are from the antenna. My husband and I tried several times to reach the Fredericksburg manager or owner without success to resolve this issue. He has refused to return our calls. I talked to a store representative (Tina).
She asked that I email her pictures. I have sent pictures of the outside of the door, inside, and of my car to both Tina and Dave Herden.   After I submitted the photos as requested by Precision Door Service they refused to answer any of my calls. I am retired military and pray that all Military, retirees, Department of Defense Civilian beware of this company.  Buyer beware!!!

They came right on time, assessed the project and performed the work right then.  When the (old, existing) light sensors did not work correctly a couple days later, they promptly came out and changed them.  Tune-up complete!
We are very satisfied.

It wasn't on Angie's List.  It was a coupon that came through the mail.  It's a franchise group.  The rollers we had were metal and made a lot of noise.  The opener was already 20 years old and it made a lot of noise.  Now when we use the door to open or close, we don't even know when it's being opened or closed.  It's a double garage door and a big one.  It's not a two door thing.  It's for a two car garage.  It's an oversized garage insulated steel door so it's heavy.  They did a pretty good job on it.  I don't remember the price.  It's hard to compare prices because everything has gone up.  If it hasn't doubled then maybe it's tripled.  My overall experience was very good.  The quality was very good too.  When I called, they came back just to check to make sure that everything was working properly.  I haven't had to call them for anything.  They said ten o'clock and they were here at five to ten.  They were very professional.  I think it's a franchise group, but this group from the Virginia Beach area was good.

After an idiot (me) backed into the garage door I needed a repair. I called Precision (the Stafford number) and promptly setup an appointment for the next day Wed 8/17/2011.  (Note: given that I work in DC, 42 miles away, I hoped for an early morning or late afternoon appointment so I could still work part of the day to earn enough for my garage door gaffe -- nope, the appointment window was 12p-2p. Beggars can't be choosers so I agreed to the mid-day slot.).

So at 9:30a I got a call that the tech (Jesse) was on his way. Joy! I was planning to leave DC at 11a to be there, what's leaving 1.5 hours earlier than planned (no big deal, just re-juggle the meetings that I already juggled to make the appointment).I get home and Jesse is already there, and after a quick inspection (5-7 seconds) he tells me he has bad news.

They don't service Clopay (the maker of the door I have).

I said "I thought you serviced every kind of door?" He said, nope, not Clopay. He then said there was a $85 service fee (but would see if it could be waived). I assured him that I was not going to pay a dime. He called his office and the office called me, apologized and said no charge. Duh.

So I drive back to DC (nice 2 hour 84 mile round trip) and get online to find a company that will repair Clopay. I Google "clopay garage doors repair stafford va" and what site comes up first? Yup -- Precision. See for yourself: http://garagedoorva.com/

So WHY did it come in the search? Because they list "Clopay" as a door they service (yellow logo, 4th from the left). I would have let it go -- but then I remembered Angie wanted me to share my experience, and false advertising really starts the blood boiling.

So you may want to make sure you know what type of equipment you have (good luck) and ask them before they get there - who knows what they claim they support on their website versus what they actually will service.

Note: I selected "yes" for 'was work performed' because the truck did roll to my house intending to perform work, and it was not my fault they did not complete any work. I am sure they backed down from the service fee (in addition to the fact that it was wrong) because they did not want a record of this failed transaction. It would be unfair to allow the weight of the review to be diminished because they failed to perform work they clearly indicate they would perform.