ICE Heating & Cooling

I don't care if the world ends whatever you do don't call them no team leaders in place and a whole bunch of people that don't care about you honestly if you need a good have man call Telliot 540 850 9257 clean and professional top notch guys that know their stuff

The original installation was great and the technicians kept me informed during the entire process. 3 years later, the system wasn't keeping the house warm at night. I called I.C.E. to come look at it and they diagnosed that the thermostat was going bad. The technician informed me that it was under warranty and that he would order it and schedule a time to replace it. Come to the day of replacement, I get a call from the office informing me of a time window when the technician would be at my house to replace the thermostat. He arrived and replaced it. Once it was done, he told me that the thermostat installation would cost $169 because it wasn't under warranty. I pulled out my documents from I.C.E. that showed the thermostat as being under warranty. I was informed that this was just a quote and not the actual service contract (which is not accurate). The tech called a supervisor who informed the tech that I would have to pay. I questioned this again based on the documents that I had FROM I.C.E. and the tech got aggressive and told me that he would just take out the new Thermostat and reinstall the old, bad one and leave it like that if I didn't want to pay. I called the I.C.E. office and asked to speak with the supervisor who was very rude and claimed at the end of the call that "he would remember this in the future" (a threat) if we needed this company for anything again. DO NOT use this company if there are any alternatives.

We have had a contract with them for many years. We just renewed our contract for another year. They showed up in the time frame they told us.

This was for getting my AC ready for the season.  I have a contract with them for every October when they do the Winter turnover.  They're great; they're great.  Yeah, I will use them if I have a problem and I will renew my contract in the Fall.  Well, it's a weird story.  I don't remember how I found them.  I don't remember whether it's Angie's List or just googling air conditioning.  My air conditioning quit a year ago; it wouldn't work one night.  And I called around the big names you know, that you see advertised; nobody got back to me except for ICE Heating & Cooling.  And the tech said listen, I can come out.  What's the problem?  And I told him.  He says, okay, here's what you do.  I'm not the most mechanically inclined, but I'm not terrible.  He says I had a problem with my condenser, so he says do this, meaning make sure it's off so it defrosts.  There was water in the pan.  He got me through the night without costing me a nickel.  Yeah he did; he just talked me through it on the phone.  When people respond to you is when you start using them for good.  I've lived in the house for three years in July.  I first started using them I don't remember maybe a year or year and a half ago.  

This is a great honest company we have been using them for years. We had a miscommunication at one time and I called the office and they quickly resolved it for me without a problem. Great service!

Well I just got shafted by I.C.E. ( I told them I already knew I had a leak...and was working on a tight budget.) So they came out and did a tune-up, inspection that was nothing but looking at system and told me if I wanted to get a check up for where the leak was I had to call again, and that could cost anywhere from 100.00 -350.00 dollars to say where leak was...I told them before I set up appointment that I was going through a tough financial situation, and got shafted for more than 49k from a family member...and they said they understood, and my life would turn around...They were honest people...Pure hogwash...

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unknown

Appointment went fine and the for the base price of $139.00 and they stated the  unit needed a "36" inch thermocoupler" for $185.00.  The part would take 1/2 to install plus the part. Their hourly rate is $105.00. The part retails for $16.00.

    Using their own hourly rate ($52.50   and doubling the cost of the retail price of the part $32.00 ) the install cost should be $84.50 plus tax NOT $185.00. It is my opinion this company uses the service call fee to get you in and thinks once they are there we will pay any price for repair. I feel they tried to cheat me and if we should have had a larger problem they would have really took advantage.

     Would never consider using them ever again!

unknown

What a wonderfull group of people from Keith who came out and did the proposal ,to the guys who were here to do the actual installation, about 5 of them , they were professional , knew their jobs and worked hard, all day long, and totally completed the whole switch out in one day. We were very impressed. We will use I C E again for all our heating and cooling needs. They are a very customer oriented company , and did what they said they would do, when they said they would do it!! Great job everyone! Theresa James

unknown

I liked the technician. They were very responsive to get somebody that quickly. They picked up the phone right away and said that they'll give us information and they'll get the information in the morning. In the morning, we got a call from. I.C.E. They were quick and professional. They didn't make us wait. They came the next morning. The technician whose name is Brandon was young but he knew exactly what he was doing. When we replace our unit, we're going to call them because they're just so good. We were so impressed by how well he did. He went above what he was doing here. He didn't charge us extra for the extra work that he did. We're just really happy with him. We would ask for him to come back. The price was fair. He didn't overcharge.

unknown

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Service of 10/17/2012 good as always.  Thorough work.  Punctual, courteous.  Company always calls when crew enroute which we appreciate.  No hesitation in recommendation.

They are terrible.  They are expensive and very bad.

The only complaint I had was that it seems the company could have anticipated the heave service call volume given the weather forecast and had more service techs to help minimize response time. 

It went well.  I would recommend them.  I was pleased with their service and information. 

They changed the thermostat--which still works. I did get this priced again, and it appears they charged me about 3x the normal value. They also put in two pounds of gas. It has all since leaked out, and now that we need our air conditioning, it doesn't work any more. They are now going to charge me $100 to come back out and take a look.

Since we have a contract with them we have access to their 24 hour emergency service line. They come out immediately. They are fabulous.