We are a family-owned, local business that services most surrounding locations of Fredericksburg, VA in a 25-mile radius. Our technicians have years of experience and possess all of the hands-on material from the National Gas Fireplace certification manual. We specialize in Installing Gas Logs, Cleaning the inside and outside of Firebox, Gas Leak Testing and preventative maintenance. Not only is it our top priority to earn your business for life, we also make it our mission to provide you with the knowledge to self-maintain and operate your fireplace with peace of mind in respect to your family's safety.
Cleaning Inside and Out of Firebox, Gas Leak Testing, Installation of Gas Logs., Preventative Maintenance, Repairs
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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96% | ||
0% | ||
0% | ||
4% | ||
0% |
"Thank you for the great review Mrs. [Member Name Removed]. We were more than happy to assist you this season. Although I did want to clear the air with the "rigged" terminology. We do not "rig" anything, but I do see on the invoice we had to tighten some wires back to the valve and we left a recommendation for a fireplace remote (electrical work we didn't complete) that fits your unit for a price less than our own. If you need further assistance with installing the remote to have your fireplace 100% back at it's peak please let us know. Thank you again!"
"Mr. [Member Name Removed], Thank you for providing feedback regarding your experience. We are so glad to have given you a delightful client experience. It is our hope to service all your future gas fireplace needs. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
"Yes ma'am, everything above did occur, but you left out some key points. We call our customers 30 minures prior to driving out to an address to ensure they are indeed at home. I tried explaining this protocol respectfully, yet was met with rude and condescending remarks. After I called you and waited 15 minutes for a call back, I called the customer after you to let him know I would be heading his way since the appointment ahead of him was a no-answer. I understand people have lives and may be busy, but many times myself or a tech of mine has driven out to a residence without hearing from the customer the morning of the scheduled appointment, and it had been for nothing because the customer had forgotten the appointment. I'm sorry you felt the need to use this review as an outlet to divert future customers from a respectable and customer-centric local business due to your own behavior which we chose not to work with."
"Ms. [Member Name Removed], Thank you for taking the time to leave us your feedback. Your satisfaction as our client is our top priority. We appreciate your willingness to recommend our service to others. It would be our hope to service all of your gas fireplace needs in the future. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
"Mr. [Member Name Removed], Thank you for taking the time to write a review of our company. We enjoyed being able to provide you with a delightful client experience and would love to earn your business again in the future. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
"Mr. [Member Name Removed], Thank you for providing feedback for our company. We are so thrilled you had a delightful experience as this is our number one goal. We hope to continue earning your business in the future and we appreciate your referrals to us. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
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