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Fredericksburg Gas Fireplace Doctor
Brick or Stone Fireplace Installation, Brick or Stone Fireplace Repair, Gas, Pellet, or Wood Stove Service,
About us
We are a family-owned, local business that services most surrounding locations of Fredericksburg, VA in a 25-mile radius. Our technicians have years of experience and possess all of the hands-on material from the National Gas Fireplace certification manual. We specialize in Installing Gas Logs, Cleaning the inside and outside of Firebox, Gas Leak Testing and preventative maintenance. Not only is it our top priority to earn your business for life, we also make it our mission to provide you with the knowledge to self-maintain and operate your fireplace with peace of mind in respect to your family's safety.
Business highlights
Emergency services offered
9 years of experience
Services we offer
Cleaning Inside and Out of Firebox, Gas Leak Testing, Installation of Gas Logs., Preventative Maintenance, Repairs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.924 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 4% | ||
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Showing 1-24 of 24 reviews
Joseph M.
Oct 2020
The pilot light area was cleaned so it now worked, the logs were replaced where they should be (previous cleaner had misplaced some logs - I was not aware of this) and it works perfectly Plan on getting on their annual cleaning contract.
Tanya H.
Jul 2020
Great customer service. Technician was prompt, friendly and fair.
Cynthia L.
Apr 2020
Excellent service! Very happy with Terrence's responsiveness and the price. He explained everything he was doing and was very organized and detailed-oriented. This was my first time with the Fredericksburg Fireplace Doctor and will use again.
Sarah L.
Mar 2020
He rigged so it would work but couldn’t do the rest as it was electrical.
Response from Fredericksburg Gas Fireplace Doctor
"Thank you for the great review Mrs. [Member Name Removed]. We were more than happy to assist you this season. Although I did want to clear the air with the "rigged" terminology. We do not "rig" anything, but I do see on the invoice we had to tighten some wires back to the valve and we left a recommendation for a fireplace remote (electrical work we didn't complete) that fits your unit for a price less than our own. If you need further assistance with installing the remote to have your fireplace 100% back at it's peak please let us know. Thank you again!"
Arturo S.
Dec 2019
Fantastic service! As promised, I received a call from the technician (I believe the name was Terrence) the morning of the appointment. Since he was running ahead of schedule, he asked if he could come earlier - which was fine. The technician was excellent. Prior to starting, he protected the area around the fireplace to avoid getting dirt all over. He was very thorough taking each part apart and checking/cleaning. Everything was put back in place and the area around the fireplace was left as clean (if not cleaner) than when he started. In addition to doing an excellent job making the fireplace (that had been unused and uncleaned for 10 years) look brand new, he took the time to explain everything he was doing. Since we have never used the fireplace, he took the time to walk me through the starting process. I'm glad to see such quality of service from a locally owned & operated company. They will certainly get my business every year.
Letitia D.
Nov 2019
Danny was awesome!!! He was able to service our gas fireplace within an hour and had it completely working. He took the time to make sure that our logs were placed properly to reduce the amount of soot buildup. He also laid down some mesh to make it look like fire ambers on the bottom of our fireplace. Our fireplace has not been used to since we moved in 5 years ago. Thank you Fredericksburg Gas Fireplace Doctor for scheduling us so quickly. The service was excellent! We are so excited to be able to use our fireplace for the holiday season coming up.
Bonnie L.
Oct 2019
Customer service is top notch.
Otis M.
Jan 2019
he was very punctual, neat and knowledgeable. He as pleasant to be around, strange statement its nice when you have someone coming into you house. Did what was expected but also cleaned the fireplace.
Christine C.
Jan 2019
Cleaned fireplace. Determined that blower needed to be sent out for warranty work (removed it)
John N.
Dec 2018
Terrence was very prompt and attentive to our needs, explained each step to assure we were satisfied with the services rendered. He recommended additional upgrades as an option to our current configuration without a high pressure approach. This was our first experience with this company and we were not disappointed. I would highly recommend this company!
Tim P.
Dec 2018
Ousting service and value!
Scott B.
Nov 2018
The technician was prompt, knowledgeable, and professional.
Mike M.
Nov 2018
Terrence diagnosed the problem immediately and fixed the problem. Also maintained/cleaned rest of my fireplace system. Was very happy with the work that was done
Richard M.
Nov 2018
It was excellent. They came when they said they were going to and did everything that needed to be done. Certainly had a reasonable price. I would recommend them.
Response from Fredericksburg Gas Fireplace Doctor
"Mr. [Member Name Removed], Thank you for providing feedback regarding your experience. We are so glad to have given you a delightful client experience. It is our hope to service all your future gas fireplace needs. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
CRYSTAL H.
Nov 2018
Had an appointment scheduled but they did not show up. Tech told me he would be here this morning between 8am-10am. My husband rearranged his schedule so that he could take our toddler to daycare late and go into work late. I left for work and my husband hung out for the tech. My phone rang at 8:03 but because I was at work I did not hear the call. I checked my phone and then returned the call at 8:24am. Apparently the tech decided that because I did not answer my phone, he was no longer honoring our appointment. I was disgusted by this and told him so. He then said that he could make it so that he took care of a different house and then when he was done he said he could go to my house. I asked him if this would involve another call to confirm because it would be possible I missed the call again since I'm at work. He said "Nevermind I'm not coming" and then hung up on me with no further explanation. I called him back immediately and he will not answer his phone.
Response from Fredericksburg Gas Fireplace Doctor
"Yes ma'am, everything above did occur, but you left out some key points. We call our customers 30 minures prior to driving out to an address to ensure they are indeed at home. I tried explaining this protocol respectfully, yet was met with rude and condescending remarks. After I called you and waited 15 minutes for a call back, I called the customer after you to let him know I would be heading his way since the appointment ahead of him was a no-answer. I understand people have lives and may be busy, but many times myself or a tech of mine has driven out to a residence without hearing from the customer the morning of the scheduled appointment, and it had been for nothing because the customer had forgotten the appointment. I'm sorry you felt the need to use this review as an outlet to divert future customers from a respectable and customer-centric local business due to your own behavior which we chose not to work with."
Karla P.
Oct 2018
It was great. He was very honest. Highly recommend.
Response from Fredericksburg Gas Fireplace Doctor
"Ms. [Member Name Removed], Thank you for taking the time to leave us your feedback. Your satisfaction as our client is our top priority. We appreciate your willingness to recommend our service to others. It would be our hope to service all of your gas fireplace needs in the future. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
Allen L.
Oct 2018
They went above and beyond and were thorough.
Response from Fredericksburg Gas Fireplace Doctor
"Mr. [Member Name Removed], Thank you for taking the time to write a review of our company. We enjoyed being able to provide you with a delightful client experience and would love to earn your business again in the future. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
JH P.
Oct 2018
Excellent. Very impressed with their knowledge and expertise. Outstanding. He took the time to explain what he was doing and how everything works and made us feel comfortable. I would strongly suggest recommending them to anyone and everyone. Price was very reasonable, he didn't try to oversell things. I felt very at ease.
Response from Fredericksburg Gas Fireplace Doctor
"Mr. [Member Name Removed], Thank you for providing feedback for our company. We are so thrilled you had a delightful experience as this is our number one goal. We hope to continue earning your business in the future and we appreciate your referrals to us. Sincerely, Terrence Fredericksburg Gas Fireplace Doctor"
Heather B.
Dec 2017
Harassed for payment.
Bob C.
Dec 2017
Terrence did a great job getting our gas fireplace up and running in a short time. He was punctual, professional, and very friendly. The cost was also extremely reasonable. He went above and beyond just the repair. He cleaned the entire fireplace, and gave tips for future maintenance. He's a very nice gentleman, and I would recommend his services to anyone. Thank you, Terrence!
Renee K.
Dec 2017
Terrence is excellent. He was prompt, courteous and professional. Did a fantastic job. He paid a lot of attention to detail, cleaned up after himself and moved the furniture back in place. I will certainly recommend him to everybody I know and absolutely use him in the future.
Albert C.
Dec 2017
We are very pleased with the service we received. Terrence was a very nice, friendly and professional young men. He came out a second time because I heard a noise. It was the blower. He could have explained this over the phone, but came back to check this out. Thank you, Our fireplace is looking lovely again.
Andrea P.
Nov 2017
Excellent Job
Sarah C.
Oct 2017
Terrence was great! Professional, courteous and very knowledgeable. I wouldn't hesitate to recommend his company and will definitely use his services again.
Lesley M.
Sep 2017
It went very well. Fredericksburg Gas Fireplace Doctor not only set a fair price but did professional work, gave great instructions and was available to respond when I had questions. Excellent work and excellent customer service!
Licensing
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FAQ
Fredericksburg Gas Fireplace Doctor is currently rated 4.9 overall out of 5.
Fredericksburg Gas Fireplace Doctor accepts the following forms of payment: CreditCard
Yes, Fredericksburg Gas Fireplace Doctor offers free project estimates.
No, Fredericksburg Gas Fireplace Doctor does not offer eco-friendly accreditations.
No, Fredericksburg Gas Fireplace Doctor does not offer a senior discount.
Yes, Fredericksburg Gas Fireplace Doctor offers emergency services.
No, Fredericksburg Gas Fireplace Doctor does not offer warranties.