Express Auto Service

I believe that Brian figured out what was wrong. He diagnosed that the wheel hub assembly on the left front side had been torqued down incorrectly, and that a pin in the wire harness on the passenger's side was loose and was causing the ABS light to come on because of that problem. This was the kind of detective work I was looking for. I had been through five(!) wheel hub assemblies in the front in the last year. They also replaced a tie rod end and aligned the front end. So far, the ABS light has not come back on and there is no rumbling sound underneath. Very pleased with his work.

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After being told it would be an hour, after 2 I could see my truck finally being pulled into the garage. After the state inspection, the sales rep came in and told me I needed to replace both of my lower ball joints and it would cost $1k+ and be about 5 hours. Of course the price tag was a shock, and I asked him how this would impact my being able to register my vehicle in Virginia since I just moved from out of state. Then he remembered I needed the emissions test. After a longer wait he came back in and said the emissions computer couldn't connect to my truck because there was a mess of wires under the dash blaming it on after market electronics, which I don't have. I asked him to show me the ball joints, since I like to see what is actually wrong and learn. Begrudgingly, they pulled my truck back in and jacked it up to show me. I agree one side needed to be replaced but can't tell if it's the upper or lower; the other side, not so much. Luckily, my dad always taught me to get a second opinion, especially since they were saying $1k+ and I only saw a problem with one side. Took it to Rose Auto service, they agreed it was only one side and the upper not lower which cost a fraction of the price. If I had both sides replaced at Rose as they wanted to do at Express, it would have been $300 cheaper. Plus they offered to show me the issue without needing prompting. I'm new in town, I think I'll stick to Rose.

We only go here. They are awesome. We get points with them because we have had other work done. I don't think it cost anything. That is only because they give you back points. It comes in a dollar amount. It was like 29.00 but we did not pay anything because we had the points. That is what the cost normally is. They are family owned, kind, honest and really accommodating.

No issues.

They stand by their work! This was my first experience with Express Auto Service as I needed a variety of services completed as my vehicle just turned 200,000 miles and I am looking to get at least another 100,000 miles out of it before I purchase another. First off, they have a loaner car, and as a big guy, they had a full size loaner, so that greatly aided in the logistics of being without my vehicle for a couple days. The work was done in two days, which I think is very good considering the laundry list they were doing. Everything was done well and my vehicle ran great and rode much better with the new shocks and struts. The next day, there was an issue with my radiator, so I had to take the vehicle back by there. Ordinarily, this would be a great reason to give a negative review, but it is all in how a business reacts to these types of things that means the most. After a brief discussion, with Roger (very polite, knowledgeable and professional), Express Auto Service replaced my radiator, 100 percent free of charge...no parts and no labor expense. As Roger told me, "we stand by our work"......and that is exactly what they did. I will definitely use them again in the future. Thanks!

Same day service which was great. However, one day they quoted my wife $88 for the service, next day I ordered the service and they charged $113. Since it was same day service I don't complain. Express gave the car a clean report, no issues spotted. Then we drove two hours to pick up the car and noticed immediately the tire warning light was on (all four tires were low) and there was a huge gash on the passenger rear view mirror that went unreported. Our confidence n the report plummeted having missed these simple items. We have no idea if they actually looked under the hood or not? I related this to their customer service, and silence... would not recommend to any friend of mine.

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I have owned my current car for 13 years and it has always been difficult to start. Several other shops have attempted to correct the problem. After as much as $500 for repair attempts, the problem persisted. I gave Express Auto a shot and the mechanic (Steve) diagnosed and explained to problem to me rather quickly. Express Auto drove about 40 miles to obtain an needed part and had the car ready for me that afternoon. The car now starts normally. What a relief!
In a second repair, the AC/Heater would not work. Again, two other shops could not find the problem. Steve found there were actually three problems and fixed all of them quickly and for a reasonable price. It's nice to have AC  and heat back in the car.
The guy I deal with when I go in the shop is Chris. He has been there for several years, at least as long as I have been making this shop my "go to" place for maintenance. He goes out of his way to take car of me.  I have noticed that there does not seem to be a lot of turnover in the shop, which is another sign that things are being run right. It is a great comfort to know that there is an automotive repair shop that fixes problems correctly and manages to take good care of repeat customers. I plan on continuing to patronize this place for many years to come.

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They do a great job and are trustworthy people. They guarantee their work.

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This was the car that my Daughter who attends E.C.U. drives, a 2010 Mazda CX-7.

I had given her the task of taking the car to have the emissions and state inspection done before she had to return to college. 

She did a great job and the car passed in both inspections, and she handled it perfectly.

Having had many prior experiences with Dan and his team at Express Auto, I had complete confidence that they would and not try to sell her anything she didn't need.

Thanks again to Dan and his team of professionals at Express Auto.

I showed up without an appointment.  I was checked in quickly and settled into their very comfortable waiting room:  cable TV, magazines, hot and cold beverages and a large selection of free snacks.  The work was completed quickly.  I was in and out in less than an hour.

We are so happy we found Express Auto Service!  My son's car broke down on the 4th of July, so of course nobody was open at night.  We got lucky that one of the employees was in the office when we called and was so helpful in getting us a tow to the shop and scheduling an appointment for the next day!  Everyone there was so helpful and professional.  When my son's car broke down again, they tried to fix it again at no charge to us.  It turned out it was a larger problem with the car and we ended up going back to the dealership to fix, so the lack of repair from Express Auto Care was not a reflection of their work.

I too kmy Chevy Venture mini van in to Radley to get a routine inspection. I was told I needed over 1,000.$ worth of work for it to pass, including wheel bearings, new tires, etc.

I got a rejection sticker on my windshield.

I took it to Express Auto on Jefferson Davis highway, the same day without an appointment, they looked at my car within the hour, and told me it did not need new tires to pass inspection, and they did the work on the 2 wheels for a much lower price, less than half price of what Radley had quoted me.

That was the last time I went to Radley for any service on that mini van, or any other vehicle.

I learned to get a second and sometimes a third opinion when it comes to car repairs, I also could have taken the car back to Radley once the work was performed, to get the inspection sticker put on it since I already paid them for the inspection and had the work completed, but I just had Express Auto do the inspection again after they did the necessary work. I really feel Radley service likes to tell you that you need things done, that just is not true. But I have found this with other Auto repair garages also

I recommend Express Auto, they are efficient, very personable, explain everything to you, and service is prompt, and at a fair price.

This is the ONLY place that I will go to have my car worked on.  I've been going to them for about 17 years.  They are totally honest, do a good job, and everyone is pleasant and helpful.  They do my basic maintenance work and also any major repairs.  They once replaced an engine in one car.  I trust them to be thorough and honest!!  I recommend them to neighbors and friends.

Perfect in every way!!!