COMCAST

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I don't like working with them. when you call them they come if they are supposed to come fix it but their service has not been good here for a while. I called them he other day and they always have a reason why everything is okay. They always have a reason they don't want to come out. I pay 144 a month which is too high. They used to be real good but they went to this high technology stuff. You can be watching a program and it just goes off. They are nice.

It's the only ball game out there as far as cable service. I don't have any problem with them. I don't have anything to compare them against. I think they're expensive but we don't have a choice.

The technician that came out was absolutely amazing. He answered every question. I will get it for $29 for 12 months and then it goes up to $49. It's great and I have no complaints about the service. I thought the price was good. He was perfect.

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Their services are good and affordable.

They services were good.They were affordable.

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They had to take two trips out, but other than that everything was good.

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We had to cancel our planned service since their customer service was horrible.

On two separate occasions they were supposed to install cable at our house. The first time they said that they needed to run an underground cable but couldn't do it that day. The second day that was scheduled, no one ever showed up but when I called they said that they had changed the date but failed to notify us.

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First of all, they're a MONOPOLY in this city.  Verizon's internet speed is too slow (3 mps) and the locals are extraordinarily expensive.  Other companies that have phone service here, for some reason, don't have internet service: in fact, they seem to stop just short of this city, so we're stuck.  Comcast KNOWS this, so they don't have to work with customers, nor do they have to do anything to keep them.  If you don't want cable service, which is TERRIBLE, they won't work with you on internet or phone.  I made the mistake of switching back to cable, which I hated when I had it, from satellite, to save money.  I regretted it immediately. 
They claim satellite loses its picture during storms, etc, and cable doesn't: don't believe it!  Even when the weather is fine the picture freezes on their cable, which I see every single Sunday during football season when we go next door to watch the game at my neighbors house, something we've been doing for over 20 years! 
Comcast sends me ads and letters regularly telling me to call because I've been such a 'loyal customer' so I should call about getting a better rate as a sign of appreciation.  Right.  Every time I do I'm told that the rate I'm paying is the full one and they won't do anything about it because I won't buy into their lousy cable!  Some customer appreciation: it simply doesn't exist! 
I told them to stop calling and coming by to try to get me to get their cable again, which I will never do, and they still didn't get the message because I get phone calls every so often despite the assurance that my number was taken from their marketing list as far as cable goes. 
I don't mind going out to a satellite dish and shoveling the snow off of it for a better picture, better service, better choice of channels, etc, even in 2 to 3 feet of snow (it has happened).  It's worth it.
I want a choice in our internet company.  We don't have one here, and it's unfair.  There's a good reason Comcast has such a low customer service rating, and it's because they don't care about anything but their cable customers, because their internet customers are, for the most part, stuck with them.
The internet goes out at odd times of the day, which is a pain.  It also has a habit of slowing down from time to time.  Again, we're stuck, and calling them always got a pat excuse.  You don't have to be customer service oriented if there's no competition.

The provider was very courteous and was able to advise me over the phone as to the proper procedure to use to restore my wireless internet.

First 3 months of 2014 we had many incidents of failing service at our new home in Luray, Virginia. They did credit us for the days of service we had missed after there were many. FINALLY, Comcast was able to stabilize the issues. We have had about 3 months of stable service now. Having a few problems with the speed of our internet service now, but just need to contact them AGAIN. I am certain they will fix it. If the service was not as good as it is across the board, we would have switched to another service company long, long ago. So I guess we are ok with it.

All went fine, problem was fixed

Internet is horrible. Constant issues. Customer serice is horrible. Was lied to repeatedly and hung up on quite often. Rude and not communicable at all. Representatives are located across the world and barely speak English.

Both Comcast and Time-Warner Cable service our county, Tazewell, in Virginia.  The people in the Western half have Time Warner; Comcast is in the East.
I have Comcast.  They have provided High Definition service for only the last two years.  Until March of this year we had only 18 High Def channels.  That is not a typo.  For two years that is all we had and seven of those were premium and sports (golf.)  We still do not have On Demand, even though it is featured on the program listing and advertising.
Cable or set top boxes are necessary for decoding Digital and High Definition signals.  In the last year I have had four boxes replaced because they have ?broken.?  When other areas have upgraded their equipment, we get their old equipment including set top boxes.  Comcast employees admit that no one checks the boxes, so if one is turned in and it's not working properly it could go out to a new user or to someone who has just turned a broken box in.
I have had continual service interruptions due to employee carelessness, employees ?dropping equipment in the office,? or other reasons where we don't know why the cable is out, we just know it is out.  I have been double billed for services and equipment.  I have gotten my money back and in some cases the twenty dollar Comcast Make Up Payment , but no one has ever just said ?we are sorry.?
People may ask, if Comcast Cable is so bad, why do I stay with them.  Direct and Dish have similar problems.  I stay for the Internet.  They have good, fast, reliable internet.  No one else has that.

After prolonged rebooting and shuffling phones, eventually worked through problem. Part of problem turned out to be old phones not compatible with new upgrade in Comcast system, partly in old batteries. Changed phones.More basic problem is that Comcast has monopoly, does not respond to requests for discussions regarding changes in channel lineup if does not fit with company philosophy.

OK
Service at this level is excellent

I had called on Saturday, and was given an appointment for Sunday.  I was very happily surprised that the appointment was so quick.  The tech arrived on time and switched out my router and made sure it worked before he left. He was very nice and professional. I was very  satified.