Apple Door of Fredericksburg

Technician was on time, installed, showed me the basics and no fuss. Very well done.

My sales rep for Apple Doors, Anne Barnes, responded immediately to my request on Angie’s List. She was flexible with the date/time of our meeting to aid to my busy schedule. Anne described the different garage door options in great detail clearly explained to be how this process worked and what to expect in the upcoming weeks. My only discrepancy was that the original scheduled date to install my new garage door was not met due to an inventory issue and I was not notified until the day of the original installation. This part did not involve my sales rep. Once a new date was determined, the installer came out and installed my new garage door and walked me through how to use and maintain the garage door.

Service was quick. They performed some other routine maintenance bundled with an Angies list coupon.

The installer was prompt and friendly. He installed the new spring then lubricated the joints and rollers on both doors. He also move our garage door sensor to a safer height at no additional cost. This is the second time we've used them (previous house) and we would reccomend them for any job.

We recently had to replace our broken garage doors. Apple door offered a great product at a reasonable price and was able to remove the old doors and replace them in one day. The openers are also the quietest we’ve ever owned. We highly recommend this company and would use them again.

The chain was loose on our Genie garage door opener. When I attempted to tighten up the chain and test my adjustment, the sprocket on the door opener broke and landed on the garage floor. I contacted Apple Door because I had seen the advertising on their trucks in the area, and because they had received a high rating on Angie's List. I initially thought the sprocket broke because I didn't have the chain in the right position after tightening it up, but the lady at Apple Door made me feel better by explaining that the chain was probably loose due to the sprocket being in the process of coming apart, and I just finished it off by tightening the chain. She asked me for the size of our door, and recommended a DC-powered, belt-driven model that was quiet. She gave me the price of the opener with installation, which was just under $400. I didn't actually do any research to see how that might have compared to other options, but it didn't seem unreasonable. We made an appointment for the installer to come early the next week after noon. The time was set to be around noon. The installer actually arrived around 2:30 or so. A little later than expected, but still the same day as expected. He was able to complete the installation in about 1 1/2 hours or less. We were happy with the job he did and with the door opener that indeed turned out to be much quieter than our older model. I would recommend Apple Door to anybody in the area who needs a new garage door opener.

Great. Came did his work to include connecting the car so the button on the visor opened and closed it .Many compliments on how quiet the system is

They segwayed my job to Washington, they do not service my area. It was reasonable, good. It took about 3 hours. Vacuumed, cleaned it up everything.

punctual, efficient, and knowledgeable. My go-to for any further garage door needs. 

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Apple was very professional when I called on a Friday?to explain that one of the two large springs that raise my garage door had snapped after twenty plus years. ?They immediately scheduled me for service on the following Monday morning. ?Derek showed up on time and replaced both springs on the door, lubricated all parts, and safety checked all the pulleys and moving parts. The door should be good for another twenty years now. ?The accepted my 10% Angie's List discount coupon with no questions. Excellent service.

Apple was very professional when I called on a Friday?to explain that one of the two large springs that raise my garage door had snapped after twenty plus years. ?They immediately scheduled me for service on the following Monday morning. ?Derek showed up on time and replaced both springs on the door, lubricated all parts, and safety checked all the pulleys and moving parts. The door should be good for another twenty years now. ?The accepted my 10% Angie's List discount coupon with no questions. Excellent service.

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Apple was very professional when I called on a Friday to explain that one of the two large springs that raise my garage door had snapped after twenty plus years.  They immediately scheduled me for service on the following Monday morning.  Derek showed up on time and replaced both springs on the door, lubricated all parts, and safety checked all the pulleys and moving parts. The door should be good for another twenty years now.  The accepted my 10% Angie's List discount coupon with no questions. Excellent service.

Service Technician Derek was on time and explained in detail what service was being provided that day. During the service, I explained that one garage door was having problems with consistently lifting up and down. The garage door units are 12 years old. During his inspection, he identified the problem as the gear was worn (metal shavings inside the box) and needed replaced. He quoted me a price which I agreed to, and he proceeded to replace the gear kit. He worked on the adjustment of the doors, and made sure everything was working properly. He explained how to keep the slides clean and lubricated, and gave me a can of lubricant spray to use twice a year.
During the entire service, he explained what he was doing as part of the service, and was very professional throughout the process. Thanks to Apple Door Systems and Service Technician Derek for outstanding service.

The technician was very prompt, very pleasant, efficient and professional.  He did an excellent job and I would call on this company again when service is needed.

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The representative on the phone was courteous and informative and the repairman was punctual and professional.

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They did a great job

They were excellent and I'm a hard judge.

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