Vailes Heating & Air
About us
All of the equipment we use and recommend is of exceptional quality. In an emergency, Vailes Heating & Air is available to ensure that you stay comfortable. Since a major portion of our business comes from referrals, our continued success is a reflection of our commitment to our customers.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Heating & air install.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.743 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 2% | ||
| 7% | ||
| 0% |
Showing 1-25 of 43 reviews
Thom J.
Jan 2021
Their very polite and tried to be helpful. It took multiple times to get the system to work. I felt some things should be under warranty It comes to find out it was the motherboard. They were trying to be helpful but not sure why it took so long to get it fix.
Response from Vailes Heating & Air
"We strive for 100% customer satisfaction. On occasion we have some diagnostics that have a longer process. Once your system was repaired in February 2020 we made a courtesy follow up visit in March 2020 to ensure the system was operating as it should. As a courtesy due to the diagnostic inconvenience the repair invoice was discounted. We appreciate your feed back and strive to handle these situations the best we can."
William M.
Jun 2019
Didn’t feel like I got anything for my over charged visit.
Response from Vailes Heating & Air
"Hi Mr. [Member Name Removed], We regret you are unhappy with our service. Our records show that we were there in January for a one-time heating service. At that time the records show everything operating properly. We would have appreciated an opportunity to return at the time of an issue. Thank you for taking our call after you posted this review. It is always our goal to provide superior customer service. We wish you the best of luck with your move. Please let us know if there is anything we can help you with in the future. If you would like to discuss this further, please contact us at 540-942-0198."
Nancy M.
Feb 2018
Vailes was not the least or most expensive HVAC contractor that made a proposal to us for our new mini-split system. They were the most responsive to our questions and provided the best design. This was done about 3 1/2 years ago. The system has worked very well. We did experience 1 hiccup this past summer when a design flaw prevented the system from draining properly. While trying to address the problem, Vailes responded promptly to our calls, made three timely service calls and fixed the flaw without charging us. The system has continued to work well ever since. They were extremely professional and more than fair in their treatment of us. We are very appreciative and will look to them to expand the system in an upcoming addition.
Lu F.
Jan 2017
.
Nicholas M.
Nov 2016
Everything worked out great!
Jessica R.
Sep 2016
Reliably returned phone calls and on time as schedules. Very professional, communicated well throughout process. Great job with installation, top quality work!
Cynthia E.
Sep 2016
Quickly diagnosed and fixed.
Robert E.
Aug 2016
unknown
Lu F.
Aug 2016
Salesman Marty Echols answered all questions, shared helpful information and was available by cell phone at all times. Final inspection was performed by Marty & Chuck Vailes. Install was timely and professional.
Amber B.
Jul 2016
Vailes was on time and completed the install job in a prompt fashion. Great service, kept the area clean and me informed of the steps during the install process.
Stephen V.
Jun 2016
Great efficient installation, but after a year or so there was a defect in one of the pipes. They worked it out with the manufacturer and had it fixed immediately. Would highly recommend.
Jack P.
May 2016
They were very punctual, work performed as described, pleasant to work with.
Thomas M.
Apr 2016
unknown
Robert D.
Feb 2016
Price was comparable, workers were on time, neat no need for us to clean up after the job. They made sure we knew how to operate the new unit.
Tracy H.
Jan 2016
Vailes Educated, Communicated, & Delivered AS Agreed & on Schedule, All Associates From Top Down Were Easy To Work W/ & Polite, They Are Professionals!
Eleanor F.
Nov 2015
unknown
Robert H.
Oct 2015
Workers were on time/on schedule, polite & professional. The contractor Robert Vailes explained operation of system & inspected the workers installation. Vailes is a "model" contractor, "number 1".
Bruce R.
Sep 2015
unknown
Larry S.
Aug 2015
All services from giving estimate to complete installation was very professional.
Rick M.
Aug 2015
Excellent service, everything done as expected.
Lynn T.
Apr 2015
Robert was on time, neat, cleaned up, explained how to use system & remote would definitely use them again!
John K.
Apr 2015
From the time they came out for the est. I was impressed by the business. It was done when they said it would, I have never had so nice of an experience getting work done.
RENEE P.
Oct 2014
Great job. Very professional people. They worked efficiently and timely.
J M.
Oct 2014
unknown
Thom J.
Oct 2014
VERY professional
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Vailes Heating & Air is currently rated 4.7 overall out of 5.
Vailes Heating & Air accepts the following forms of payment: CreditCard
Yes, Vailes Heating & Air offers free project estimates.
No, Vailes Heating & Air does not offer eco-friendly accreditations.
No, Vailes Heating & Air does not offer a senior discount.
Yes, Vailes Heating & Air offers emergency services.
No, Vailes Heating & Air does not offer warranties.