Vailes Custom Pools & Spas

Excellent job.  Expensive but worth it.

Overall. very good.  This summer a very young employee is working for the company.  He was prompt, thorough and fairly knowledgeable.  I did have to have him return due to the equipment leaking after he had installed the pump.  There was no additional charge and all was fine after that was corrected.

Part arrived and was installed sooner than estimated.

I discovered that the water level of our in-ground pool have decreased drastically overnight.  I called customer service for the company that built our pool, but was told that it would be the next day before someone could come out.  I remembered that Vailes was another company in our area and decided to call them.  Not only was the customer service outstanding during my call, they had a technician out almost immediately.  The technician was friendly, courteous, and knowledgeable. After approximately 15 minutes he discovered was a very easy problem to fix and informed me how to prevent this issue in the future.  In the many years that we have owned our pool, we have never received such fast, courteous service.  It is reassuring to know that Vailes is there to service our pool when needed.  Thanks again.

Everything went just fine.

The entire project from planning to building to finishing was an example of first class service and skills. We received written details of every step of constructiontion including a schedule that took the project through to completion. Even though several workdays were lost due to winter storms, they completed the job right on schedule. The crew who built our pool room were talented, skilled, hardworking, and a pleasure to have in our home. It was particularly notable that the majority of the work was done by Vailes, with only the brick work contracted out. After service is excellent. Every Vailes employee is courteous, thoroughly answers questions, and is available to help with the smallest concern. It was a pleasure to work with Vailes and I highly recommmend them.