Sears Stores Seven Corners

unknown

It was the middle of a very hot summer.  The service took over ONE MONTH.  I was on the phone every day with them and standing there with the service person.  Each time I called they took 4 days to come out.  When the service person needed a part, it took a day to pick up the part and 4 more days to schedule coming back out.  Eventually, it was discovered that my compressor was bad and there was an existing recall that Sears knew nothing about.  They then changed out the compressor, only gave me a prorated warranty on the new one, and charged me not only for the compressor, but all of the parts they replaced while troubleshooting the problem.  I got a different service person for every call and they started from scratch each time, replacing parts to "see if that fixes it".  I escalated the issue several times and eventually got a person who went about things in an organized way, but "headquarters" determined what I would be charged.  I was told they would "make it right" but they avoided phone contact and I eventually gave up.
I am having more renovation work done (kitchen and bath) and will not even call Sears for a quote.  I would never deal with them again.  Imagine having to wait days and days in the heat of summer with no A/C.  Our poor cats really suffered.

It was aggravating. It was a Sears brand that we got from them. It took a long time to get them out there, and then it took 3 different services, and 5 calls, to work it out, and the agreement is never what you think it is. It turned out to be the compressor, and some other parts of it, and it went out on Thanksgiving night. It took a long time to repair it. I also buy the extra insurance now, because these things don't last. I never used to do that. I had to buy an extra plan or $250 if it broke in the year after they fixed it, but it hasn't broken. I used them for the first time for the service. I have bought a dishwasher from them, and I have them come and check it out once a year, and everything has been straight. The last service guy was great, and the first guy was not. They were expensive, and if their stuff is really that good, I shouldn't have to purchase insurance. I had to purchase extra.

They're on time and they worked quickly. They're very good.

Appointment was made for duct services. Post window of time slot, I informed company of missed appointment and was notified that the technician was unavailable... I then requested to speak with their supervisor and was told that they were not in the building and she would return my call the following day. Two days later I phoned back only to find that my report was never documented. Awful customer service!!

It was a good experience. They have fine retail. The problem with Sears is finding somebody who works there or waiting in line once you find the checker that is actually working and checking people out.

Great! They were quick to help. Didn't have to wait long.

I wasn't too satisfied because they made a point of trying to keep upselling me something that was over what I was told I would be charged. There was also stuff all over the place. I had to literally clean my walls and house from top to bottom because there was so much soot and residue from what they cleaned. I wouldn't use them again because I still question whether they did everything they said they did. I didn't see where they had moved my bed to do behind it. The price was competitive.

.They came out and did an install and the warranty was included in the price. They did fine.

After our fifty year old Frigidaire double wall oven thermostat finally gave out after many years of reliable service, and we could not find a replacement thermostat anywhere, we were forced to replace the double wall oven. After shopping on Consumers Reports and many other rating services, we at first chose the Kitchenaid top of the line convection oven that has self-cleaning in both ovens. With installation and five year extended warranty (which the salesman strongly recommended because the oven has electronic controls that he said regularly burn out), we bought the oven for $2700 and arranged to have it installed.

However, then we started to read the reviews. The Kitchenaid self-destructs whenever you set it on self-clean. At least 22 reviewers said the glass in the door shatters and goes all over the floor. That's a fatal design defect. Kitchenaid has since been sued because of it.

I quickly went back to the Sears store, got the same terrific experienced salesman I had before, and he cancelled the order of the Kitchenaid and we bought a Whirlpool double wall oven that has no convection, but has a self-cleaning upper oven and a non-self-cleaning lower oven. It is a bit taller than the opening where they took out the old Frigidaire, which was only 24 inches wide, and has an even bigger lower oven than our old Frigidaire. We bought it for $1600 including installation and extended warranty.

The Sears installation crew came on the date promised, altered the cabinetry to perfectly accommodate the new oven, and installed it.

There was some mix-up for a few weeks about transferring our five year extended warranty to the Whirpool from the Kitchenaid. That got straightened out by some phone calls.
The major appliance salesman at Sears - Seven Corners is the most knowledgable and helpful that I have ever found in any appliance store. He should get a bonus from Sears.

They came in and did the job, they didnt waste a lot of time. My only complaint was the scheduling people. We scheduled an appointment and then they called the day before to confirm and I wasn't available to take the call because I was out of the country, so they cancelled the appointment. That was frustrating to me because I had scheduled the appointment and then they didn't come.

They did a price match for me from another store and they matched it.

Three errors were made on our billings for the dates: 09/19/11 to 10/18/11, and they remain unresolved two months after the charges were made. We disputed the following three charges:
1. 09/29 Sears Com Internet 800-349-4358 IL in the amount of $ 813.66. I called Sears about it, and spoke to Alisha in Des Moines, at extension 16348, and she said she would get this amount refunded to my credit card. However, no refund has been credited one month later. This Maytag dishwasher ordered from Sears Outlet was delivered in badly damaged condition, with gouges on its front, and its bottom unattached. In fact, its bottom fell off while still in the delivery truck. I rejected the shipment and told the deliveryman to return it to Sears Outlet. Instead he left it at 1404 Cola Drive (in our tenant’s dining room, angering our tenant.) Sears finally reluctantly (at our tenant’s insistence) took the defective Maytag dishwasher away when Sears delivered a new Bosch dishwasher instead, through an order made at the Sears Roebuck 1024 Falls Church, VA store.
2. We also disputed 09/29 Sears Com Internet 800-349-4358 in the amount of $ 179.99 for installation of the Maytag dishwasher, which was never installed. I called Sears and spoke to Bobby 534061, who said he would get the orders for both the Maytag dishwasher and installation refunded to my credit card. However, he has not yet done so. I called Sears again to get these charges refunded. Still no credit.
3. The $179.99 charge for installation of the Bosch dishwasher which was finally delivered, and which was included in the Store purchase charge of $948.56, is a charge I also disputed, because the Sears contractor sent to install the Bosch dishwasher was unable to do so. Sears failed to deliver the installation kit I had paid for at the Sears store, and the installation contractor said he could not install the dishwasher without it. I went to the Sears store and the salesman who sold me the Bosch dishwasher, the installation kit, and installation service to me, just gave me the paid for but undelivered installation kit. We had our own plumber install the Bosch at the cost of $330.00, considerably more than the Sears $179.99 installation charge.
In the midst of this fiasco, after the defective Maytag was delivered, I ordered a third dishwasher, a Whirlpool from Sears Com Online, along with installation, but quickly realized I was mistaken to deal online with Sears in any way and immediately cancelled that order. The amount of that order ($714.76) and installation charge ($179.99) was properly credited to us, probably because I acted so fast to cancel the order.

Beware dealing with Sears. There are no connections between Sears Online, Sears Outlet, Sears Stores, and Sears Installation departments and none have access to each other's records. They are run as separate corporations. It is a Kafkaesque bureaucracy with no one accountable for anything. If you stick to buying from a Sears Store, you may be OK. But even then, you won't get your money back if you have also ordered installation from Sears Installation.

Their salesmen are very good. They were always very helpful and did a good job.

They were very clean, laying down a protective layer to keep from tracking dirt. They were very thorough and explained the process to me which I appreciated.

I called them with a price from a competitor and described the tires including the warranty information. He said he could do better and quoted me a price that beat the competitor's price by $10. But when I got there, I found that he had quoted me a price on a tire with a lesser warranty. I didn't appreciate the bait-and-switch, but I bought them anyway.

OUTCOME: AFTER COMPARISON SHOPPING, WE HAD A SALES PRICE $50 CHEAPER THAN ANOTHER MAJOR TIRE OUTLET, AND THIS BETTER PRICE INCLUDED ALIGNMENT -- WHICH IS NOT NORMALLY CHEAP. THE WORK WAS DONE WELL AND VERY QUICKLY ON A FRIDAY AFTERNOON.