Home Paramount Pest Control - Falls Church, VA

We have used Home Paramount (Falls Church Va branch) for close to 18 years and have always been pleased with their service. In 2018, we tried a new pest control company that marketed themselves door-to-door with a lower price. That negative experience with the other company taught me just how good a provider Home Paramount is!! After one year away, we recontracted with Home Paramount. Here's why: #1 - The customer service phone reps are very courteous, responsive and quick. Always get a live person fairly quickly and they can easily answer questions or can reschedule us swiftly when needed. They are also highly accommodating with scheduling (the other company was always overwhelmed or booked or busy). #2 - Home Paramount always comes on the day scheduled and in the window promised. The other company we tried really struggled in this department, so I grew to really appreciate Home Paramount's commitment to coming when they say they will. #3 - Our service technician at our first house stayed the same over the years, and when we moved to Vienna, our new service technician has also continued to be the same. This continuity of staff makes a big difference... builds trust, they get to know your property and how to better serve and track bug issues. #4 -- They have always gladly come back in between quarterly visits and have had good suggestions for any pesky issue -- like silverfish in bathroom (went in our attic to treat there) and setting separate traps for spiders in basement. Very thorough outside as well. Price-wise, I don't know how they compare, but their quarterly price is not excessive and stays the same. Rarely have price hikes. I would definitely highly recommend Home Paramount -- particularly after that year away from their service! Taught me just how substandard some pest control companies can be!

I really do not know. I have had a pest control for years with this company. The quality has gone down and the price has gone up, drastically. Every time they cone they push for another kind of service (this time, for $600 (!), replacing my sump pump, which is working). Now that they switched to "paperless" you do not get any report, are told to go to their website, where there is no report. Technicians do not show up on time. I will cancel my annual contract and look somewhere else.

Great0 sprayed and found some nests- signed up for quarterly treatments

We rarely see bugs in our house--if any silverfish occur between appointments, they come service the area at no cost.

The pricing for the inspection isn't the issue but, sometimes they tell me every other little thing I need which I don't think I need. I haven't done any comparison shopping on the price. The quality is good. I have to be home for the termite inspection because they come inside the house. They are punctual. I have an ongoing contract with them.

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They're nice folks, but have never done a particularly thorough job for the money.

It took emailing the headquarters to get the service to respond. They left concrete boot prints on my front entry sidewalk after plugging the termite treatment and didn't clean them off so now I have permanent boot prints. I asked multiple times to have them come back out and clean up afterwards..

After seeing live rats on the property during daylight hours (as well as dead rats on the property) I panicked and called the first Yellow Pages listing that included the word "rodents". A technician came out and poked a stick around, found a dead rat and declared the obvious - we had a rat problem. He also said we needed to spray for bugs. I was very uptight and agreed, in order to get the service started and the rats gone. 
He told me that my next door neighbor had already been using their service which explained the dead rats. They had eaten the poison from their baits and wandered over to my place to die. He said that was how they got more and more business. In order to determine how much to charge me, he called his office to ask how much he had charged my neighbor. Right in front of me! Even said, "I can't charge you any less than I charged them in case you talk." I am normally an intelligent person but apparently my fear of rats far outweighs my intelligence and sanity and I agreed to pay $695 and signed a contract for $100 every 2 months. The bi-monthly payment covers a bi-monthly visit from Lamar (the ONLY good thing about this disreputable company - he is always kind and helpful and on time and has nothing at all to do with the actions of the inspector and moronic managers), who refills the bait boxes and does an exterior spray for bugs.
After a few months we realized that the rats were still around and we had to do something on our own. We took down a shed that the inspector said they would be living under (they weren't) and filled in under the front porch with cement (which Lamar helpfully suggested because that is where they were living and breeding). Since then, we have not seen any evidence of rodents. 6 months into our contract, I called to cancel the service. I was thanked and told the service was cancelled and thought that was the end of it until I received a bill for $300 for the remainder of the contract. I understand that I signed a contract but hadn't realized when and assumed that when I cancelled someone would have told me there would be a $300 balance. I obviously didn't want to pay for work that I didn't have done and I found the contract and reread it and it made me really angry and I felt really violated so I called and asked to speak to the manager. That ended up being Art Bernardo.
Art Bernardo. I explained to him that in retrospect I felt I had been completely taken advantage of and I wanted him to explain to me what the initial $695 charge was for. He couldn't. He kept repeating the same thing over and over again, saying that I had agreed to the fee at the time and that it covered the work done. I told him that I understood the $100 every other month was for spraying and bait refill but I wanted to know what EXACTLY the $695 was for and how EXACTLY his inspector was able to calculate a cost. I told him I believed there should be some formula that they used to determine how much to charge. I told him the inspector called in front of me and TOLD me he was just going to charge me the same amount that he had charged my neighbor. I told him the initial inspection took no more than10 minutes and the installation of the bait boxes took no more than 15 minutes (my entire property is only 6000 square feet) and $695 was far in excess of what they should have charged. We went back and forth for about a half an hour. I continually told him that I wanted to see IN WRITING how inspectors determine cost. He would not comply. I told him I felt they were an unscrupulous company and I really just didn't want to do business with them any longer. I just wanted to break the contract. I said I would report them to the Better Business Bureau and give them a terrible review on Angie's List and any other review site I could find and he finally said he needed to talk to someone and would call me back.
Art Bernardo. He called back on my other line 5 minutes before he was leaving for the day. I didn't hear the message until 10 minutes later and he was gone. It was a Friday. When I called back on Monday, he told me there was nothing he could do. We had the same conversation all over again. We spoke a third time, with him forgetting everything and me having to go through the whole rigamarole again. I finally told him I needed to speak to his boss. His response was that he wasn't available but he would give him the message to call me. I was never called. I continued to get bills saying I'd be sent to collections so I finally reinstated the contract. I don't want my credit score to be affected and I was just becoming so anxious about the interactions that it was just easier.
I understand what a contract is and that I signed one. But I felt that I had been in a very vulnerable position and was taken advantage of. There is also the fact that the bait boxes did not stop the rats, our own actions did and I am now paying for a useless service. As well as the fact that the company cannot justify their billing practices. And they are (except for Lamar, the guy actually doing the grunt work) rude and unresponsive. Do Not, under Any circumstances, use this company!!

Found the estimate rather high. It was so high that it prompted me to seek 5 other estimates, all of which came 30-60 percent lower. Needless to say, I am going with another termite control vendor.

They wanted more then two times more then other reputable termite providers. Do not even bother to call lthem.

DO NOT USE THEM !!
   We had a contract with Home Paramount (originally Paramount Pest Control) since we purchased our house in 1984. Although they did Termite treatment before we moved in, we took only a Carpenter Ant Contract. Every year they would call repeatedly about our "termite contract" and we would remind them that we had only carpenter ant coverage. Once a year we asked them to do a carpenter ant treatment.
   This year when I called to arrange a treatment they said we had cancelled the contract in Dec which was not true. I had lots of trouble reaching the manager, Mr Bernardo, and when I finally spoke to him he insisted he could not do a treatment because the contract was cancelled. He acknowledged that they received and cashed our check in August, but still insisted we had no contract. He could not accept the fact that it must have been a clerical error or explain why we would pay an annual fee only to cancel the service. He finally agreed to send someone out to do the treatment but expects me to sign a contract that this is a one time treatment and not an annual contract.  Although I have never needed more than one treatment per year, I resent the fact that they are changing the contract mid-year.
  I have put in a call to the corporate offices and will hope to speak to someone about the problem. Their administration has been terrible for years but at least in the past I was able to speak to a manager who promised to fix it in the future.
   I always believed that they reason there were problems in the past was because our contract was so old and they didn't know how to enter it into their computer system. But I now think that they want to cancel our contract with them and force us to buy a more expensive one. If they want to stop providing services they need to let us know and not cancel our contract after accepting my money. I could not get Mr Bernardo to agree to refund my money so that I could hire another, better pest control company.

They were responive and are coming back today to ensure the ant problem is resolved.  Also, they will fix the problmem anytime within 90 days as part of our service.

I called other companies in the area.  I ended up talking to a veteran who was really helpful and empathetic as we had recently moved to the area.  They were quick with performing initial service, and they were competitive with other providers.

With Home Paramount, it seems to be hit or miss. Chris, who has extensive experience in construction and apparently customer service was very good at explaining the breakdown - why things cost how much they cost, and what their service entailed and guaranteed. Abdul, on the other hand, was defensive and rude when I asked him for the breakdown of costs, and what their estimate included so that I could compare the quote with other vendors. Unfortunately, Abdul was the one assigned to be my point of contact, so I had to go out of my way to get good communications.

I think they are great.  Once I have a contract, if I need them to come out in between their normal scheduled visits, they will just come out and will not charge me extra for that.

They have been great.  I have had a lot of issues.  They have taken care of issues like squirrels, mice, bugs and bees.  They have taken care of hornets nests under the siding.  Then they have come out in their full bee outfit and take care of it.  They come very timely and if there is any emergency and anything that needs immediate attention they come out quickly.  In the last hurricane the basement was wet and I had them come out and take care of some beetles.  They did not charge anything extra.  It was part of the annual contract.  Price wise they are not cheap but they are in line with everybody else.  As for punctuality they have kept me waiting.  I will continue to use them.

They do good work and I will continue using them in the future.

I only have them come out once a year.  The worker was excellent.  The responsiveness of the staff is terrible.  The office staff and the person who actually comes out to do the treatment when you get a result are excellent.  I've had him since 1984.  Every year I have the same problem.  They think I have termite coverage but I have carpentry ant coverage.  By the time I reach somebody, they keep calling me and asking me to set up termite coverage.  I keep asking them to fix and correct it but they can't seem to do that.  It took me six phone calls last time to reach somebody to get them to come out and do the carpentry ant treatment.  I would not recommend them and I'm actually looking for somebody else.  I think their price is average.  I got them out to do the treatment but it took too many phone calls to do it.  I think since 1984 they should be able to correct the same mistake.                      

We have an annual contract with them. They are thorough and they come on a regular rotation. They come once a month to see if we need spray or not. They are reliable.

Fair, based on recent experiences. They were generally prompt with effective treatment of termite problems (which were few) when they occurred. However in the past 4-5 years, they rarely followed up annual payments with arrangements for annual inspection, except when I called in concerned. Also, price given in August 2010 for renewed, long term perimeter barrier treatment for the house was approximately 3 times the amount charged by competitor, plus annual fee increased and was more than competitor. Decided not to continue with them.

We had no problems the first 7-8 years, then the problems started. There were billing glitches, i.e. we didn't get a bill and then would get a past due notice. Our service was discontinued because they couldn't find a current contract there was no notice to us, we only found out when we called them. We had the service reinstated but it was discontinued again for no valid contract. I left 4 messages for the manager over a 1-2 week time period and he never returned my call. I guess he no longer wants our business.