Grosso, Dr. Michael E.

Best dentist and staff we've ever been to. Efficient, extremely competent, gentle, explains what he is doing and state of the dentistry practice in the area. We researched dentists and this was the best. Have referred others who have been extremely satisfied. Staff is extremely competent and caring.

Dr. Grosso is a great dentist. He is very professional while being friendly. I have worked with other dentists and without exceptions they would "recommend" some procedures or ask you to buy extra stuff that may or may not be useful. But not Dr. Grosso. He just took care of your teeth without keeping on asking you to buy stuff. Also, I would like to mention that Tina is a great dental hygienist. Both my son and I love her. This dentistry is not specifically designed for children. But my 5-year old just loves coming to clean his teeth because Tina always keeps him entertained. I am not sure how may kids out there are like my son. He really loves visiting dentist. And the credit has to go to Tina! I don't have any complaint whatsoever and would recommend Dr. Grosso to anyone who wants a good and friendly dentist.

Excellent work by Dr. Michael Grosso, he is terrific. Very skilled, very gentle, nice relaxed personality, loads of experience. Everything went quite well. As for the cleaning, same thing - his hygienist is wonderful. The office features all the latest state of the art equipment here and x-rays are instantly sent to the computer screen, you see everything and they explain it all very clearly. In addition, the front office is also wonderful, Brenda is a lovely person who submits all the claims directly and handles the billing and appointment reminders. Dr. Grosso and his team are all highly professional, warm and caring. It took us a while to find the right Dentist and we have been going here now for at least 7 years now and would not think of changing. We highly recommend Dr. Grosso's practice.

The office staff is outstanding. Feels like you are one of the family.

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Excellent. Extremely knowledgeable and efficient. Office is one of the most efficient dental offices I've been in. Courteous, knowledgeable, trustworthy and honest staff. I particularly appreciate that Dr. Grosso does the dental work himself and doesn't delegate to a dental assistant. He gives his undivided attention to each patient and is available for emergencies. Tina and Brenda are awesome!

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In over his head - advised to file professional complaint w/local professional Assoc whic I intend to do torecoup about 2K I pd for a half- assed job

Have been going to this dentist for 2 1/2 years. Tried him after a large downtown operation gave me a poor cleaning and told me I needed five fillings replaced.  His staff gave me a thorough cleaning, and he told me my fillings were fine.  My wife and I see him every six months and have had no problems.

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Great!

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Dr. Grosso provides me with exceptional service. His staff's routine cleanings are just that: routine. He doesn't try and upsell you with costly services, but just provides you with good old high-quality dental services in a non-threatening, no-pressure environment. He expertly replaced one of my crowns that had caused me irritation since it was put on by another dental provider, and it has caused me absolutely no issues since. I would highly recommend him to anyone looking for a good dental provider that will provide consistent, reliable, and trustworthy dental services.

I started seeing Dr. Grosso for routine dental care about 4 years ago after reading good Angie's list reviews and because the office location was along my route to and from work. I liked him from the start because of his friendly manner and very professional work ethic. Office staff from hygienists to Brenda the office manager/receptionist/biller are also very personable. Specifically, what I like and appreciate is that Dr. Grosso told me on more than one occasion various options for treatment (I've had several broken teeth and crowns from severe grinding and a (not done by him) root canal gone bad), and if you ask, he'll tell you his recommendation among those options. Even if an option is "you don't need to fix it right now...it's really just cosmetic" he'll let you know that too. He is also very honest about what work he can and cannot (or should not) do, and made a referral to an endodontist when I needed a tricky root canal repair. I think he said something like "I can do the work, but this guy is an expert and you'll be better off with him. It'll be more expensive but it's worth it."
In addition to the routine dental care, Dr. Grosso has replaced an old crown that broke off, replaced an old filling and several other procedures that I've since forgotten. His office always bills insurance first, and doesn't send you a statement or bill for the balance until they have received payment so you know what you actually owe. On one occasion, they suspected I might get an insurance denial for a crown repair (or something like that...I don't remember the details) and said they would file an appeal if that happened. They told me what the cost would be worst case if insurance didn't pay anything. It ended up not being denied so this was a non-issue, but I appreciated the up front communication. His office is very casual and comfortable and if you're in a hurry you might get a little put off by the laid back atmosphere, but I find it very pleasant. Who knew you could actually enjoy going to the dentist? I only remember one occasion when I had to wait a little longer than my appointment time than what seems typical for any office appointment. Although his office is in an old and not so updated building, the office is clean and neat. Parking is not an issue, although timing to get to and through 7 Corners (East Falls Church) can be at rush hour. If I ever move out of the area, I know I'll be hard pressed to find a dentist who meets his very high standards.

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He is very personable, thorough, and it didn't hurt much.  He took care of the problem very efficiently.  The office staff is fantastic and it's easy to make appointments.  He's in an older medical office building that won't impress you as you drive up to it, but once you go in, it's very clean, organized, and has state-of-the-art equipment.

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Disappointing. We found them on Angie's list. They had strong reviews and they were within network and about a 15 minute drive away. All good things. I called and said that I was interested in finding a family dentist - one for me, my husband but more importantly one for my 3-year old son. I wanted my son to have his first checkup. I was told that wouldn't be a problem at all and that they were very family friendly. They asked me to initiate the transfer of my dental records from my previous provider and that they didn't want to see me or my son until the records came over. I offered to share my insurance information and they said that wasn't an issue until the records arrived. I did that same day and paid the copy and mail fee at my previous dentist. They scheduled me for about a month later. I called at the 2 week mark to confirm that they had received the records. They said that they didn't. They asked me to call. I did. My previous dentist (an excellent, very modern dentist by the way) said that they did it same day and received a confirmation of receipt but that they would do it again (for free) and that they would call the new dentist directly as they were shocked that the new dentist hadn't called themselves for me. I called back to Dr. Grosso's office and said that they were re-submitting and confirmed the address again. I again offered my insurance information - I was again told not to worry about it. I again asked about the double appointment for my son and myself and who would go first. She said I would and that my son would watch me and then be seen.
    2 weeks later - I picked my son up. We had been talking about our teeth and what to expect when we got there. I arrived at the office. It was in a non-descript office building near that awful intersection by HomeDepot, Target, Eden's Corner so it took a couple of loops to get there. We get to the office, and it's small. The lady I had been chatting with was there. She said hi to my son and gave me an iPad to fil in my paperwork and made it seem like that was a big deal that it wasn't on a paper form. If it wasn't a big deal, I should have been able to fil this in at home online beforehand. She said that they never received my records...please note that in the preceding two weeks, she never called me. They had us wait about 20 minutes after finishing the paperwork...have you ever had to keep a toddler entertained in a dentist's office with no windows in the waiting room for 20 minutes? Several people stopped by and said hi to my son...like they rarely saw a kid. Really it was like that. I offered the lady my insurance card and she took it - finally, but I had to ask her.  Then she drops the bomb and tells me that they don't submit for billing. That I have to do that. What?!!! Seriously? They accept my insurance; they are in network. Just then, I get called in. And what the heck, I go in. I sit down...so apprehensive about what I just heard and my son is bouncing off the walls because no one has "counted his teeth" yet. They sit us down in a cramped room with lots of modern equipement. They ask for my records and are told there aren't any. I said that they are coming. All they wanted to know was if they could use their in-room xray machine.  That if it's been less than a year, they can't do it. I said I don't know and fish out the business card to my last dentist and said to just go call them. They decide to just do bitewings and they seem perturbed by this. They do take my son out of the room for that. Then I'm asked to hold my son as there is no where for him to sit at first. We start with the cleaning..it was awful. She was really rough and kept telling me how pretty my teeth were (they aren't) and then the other folks are plying my son with little toys so they don't notice the blood - yes lots of blood - in my mouth. He's freaked out. They finally bring him his own chair. The dentist comes in...sort of chides me for not sending over my records and not having full xrays. I have to ask him when they are going to look at my son's teeth. He then tells my son to open his mouth...he peeks in and says...you are good. Then he gives him a toothbrush and a pink sandtimer. My son now has every little toy in their closet and says that you need to brush for 2 minutes a day. That's it.
  Then the billing. I got the bill directly because she never submitted to my insurance. I downloaded the form from my provider and it requires you to have all their medical codes. I left a few messsages, and never heard back. Finally after a few months, the receptionist called back and asked about the bill. I said that I needed the medical codes to fill in the paperwork to my insurance company. She asked why I was doing that as she does that. So I gave her my insurance info and then in 1 min, she managed the bill for me. Seriously, this is the same lady. All in all. I think this is just poor management of the office. I didn't write a review at first because I thought I would let this simmer a bit. Then she called again to remind me to book my cleaning. My husband found a great dentist - 1 mile away - I asked her to transfer my records. She emailed me my bitewings in 1 minute, no record. I asked if she ever got my old records, she said no. I just called my old dentist and asked them to send it directly to my new dentist directly.

He is excellent. He does general dentistry but he out crowns for my wife with a great price and great service. He did a fine job and she was happy. The price was right. His staff is very efficient even his cleaning. His hygienist and staff are great. 

It's a very small practice but he is very professional. He is very friendly and he knows what he is doing so you know what you are getting. If you have any questions, you see him and there is no other dentist. He explains everything he is doing and why. He gets a mirror and show you that this is why it needs to be and what happens. We can wait on this one or can't wait on this one. He is great. They are not on the internet network but they bill everything through the internet. They know what they are doing with that and straighten it out. I never had any problems with their billing.

Dr. Michaels is a wonderful dentist and an equally friendly person. He really cares about his patients and their comfort and results. Very helpful staff...professional yet approachable.

I was so impressed by him and I am glad I switched dentists. I was also impressed by his credentials and I actually have another appointment tomorrow. The whole office was great. Took a lot of stress off. My previous dentist told me I needed 7 crowns and he told me I did not. That was a relief. I would recommend him.

As a result of having a crown installed and an associated root canal I have been in pain for a year now.  Although dentist has said he would replace the crown, I don't trust him to do it, and there is no guarantee that replacing the crown would eliminate the pain.  This was the worst experience I've had with a dentist in the last 45 years.

Update 12/10/2014:  it has now been almost 2 years since this dentist worked on my tooth.  Some days the pain is very bad.  I still have to wear a "bite guard" retainer at night to prevent severe pain in the mornings.  I have several crowns in my mouth and many natural teeth.  I can bite down h****** any one of them and feel no pain at all.  However on the tooth in question, the slightest pressure is noticeable.  Dr. Grosso's comment, "With the multitude of issues going on it was not conclusive that it was the new crown that was the problem," is nonsense.  Any time you do a root canal, crown prep, and crown, there are "multiple issues going on."   That is why you go to a dentist rather than a plumber.  Both the endodontist and periodontist concluded that  root canal was not the cause or source of the pain, so that leaves only the crown and crown preparation as the possible cause.   Dr. Grosso  was not able to fix the problem after 4 months and multiple return visits.  In fact, as indicated by his comment, he denies responsibility for the problem altogether.  My advice is to avoid this dentist.