CRAFTSMAN AUTO BODY OF FALLS CHURCH

It was a great experience with them. They were just very quick and responsive. They did a nice job on the car it looks very good and, they finished it up ahead of schedule. Nothing to complain about at all.

unknown

No work was performed based on their non-interest. I assume because it was private pay it wasn't worth their time.

They are great! They are not the cheapest but they are reasonable. We have used them many times.

Craftsman overall was quite responsive and work looked well done - paint color matched and normal Nissan mechanic seemed impressed by quality. Car was moved from Falls Church to heavy hit center in Gainesville. I worked primarily with Werner and Jon. They were patient in answering my questions and worked well with my insurance company (recommended to us by insurance company). When the car was returned the radio was not functioning properly, after we notified them they did remedy the issue for us. Some work looks cheap (clips missing, trunk / spare area under the mat where the storage is doesn't look professional). I would go back to them for future body shop needs.

This auto body repair facility (Craftsman Auto Body) was recommended by my insurance company. I called and spoke with the manager. During the discussion, I could not get a clear answer from him, and felt as though I was bothering him. I made an appointment to bring in the vehicle. I had reservations about using the firm based on my weird conversation with the manager, but figured I could change my mind after visiting the firm and talking with someone face to face.
When I brought the car in, I entered the reception area. The woman behind the desk stared at me, but said nothing. I thought perhaps she had an earpiece in her ear and was engaged in a telephone conversation. I was mistaken. After several seconds, she asked me what I wanted using a tone that suggested to me she thought I was stupid for not saying anything first. I subsequently visited the facility 2 more times. My experiences with that woman were similar each time. She did not comport herself in the sort of polite and engaging manner typical of the face of a company to the public. She made me feel like I was bothering her.
The vehicle was brought in on a Tuesday. The assigned service representative was much more engaging and communicative than the manager. That offset the poor business manners of the receptionist. He impressed me by asking for details of what needed to be done, and explaining the steps of the repair process and what I should expect. After the representative inspected the car, completion was estimated to be maybe Friday, and, if not, then Tuesday. Completion occurred two days late on a Thursday.
Initially, feedback from the service representative was daily and comprehensive. As completion was delayed, communication fell off. Also, messages at first were left by voice mail and e-mail in mid or late afternoon. As completion was delayed, e-mails and voice mails ceased.
Unrepaired damage was noticed at pick-up. A return visit was scheduled for 8 days later, a Friday. I called on Tuesday and spoke directly with my service representative to confirm. When I arrived Friday, my service representative was not in the office because it was his normal day off. He had informed no one that I was coming. So, the manager was called to speak with me. Meeting him face to face, I understood why I got a strange feeling from him at my very first contact with the company 2 weeks earlier. He comported himself with an unengaging manner, and was unwilling to admit that his firm made a mistake when a representative made an appointment with me (1) for a day he would not be there, and (2) for not arranging for someone else to handle the appointment. After several rounds of double-talk from the manager, I became aggravated enough to directly express to the him that an apology for wasting my time was in order. His response was to apologize for the representative not being there. Unimpresssed by his backhanded apology, I enquired about speaking with the owners of the firm. The manager then became much more agreeable. He did not respond regarding how to contact the owners, but he did become more responsive after the question was posed. He then also offered a more suitable and meaningful apology.
The manager told me my vehicle would be available after 5:00 PM. The service representative had told me previously it would be available no later than 3:00 PM, perhaps as early as 1:00 PM. I told the manager I had already planned to have the car by 3:00 PM. After some more double talk, the manager finally admitted he was padding the estimate to give himself time in case something came up. He agreed to target completion for 1:00 PM, with the car being ready 3:00 PM at the latest. I received a call at exactly 1:16 PM from the manager to tell me the car was ready. When I said I would leave immediately to get it, I was told not to come until 2:30 PM, because it would be ready then. I leave it as an excercise for the reader of this review to decide what was going on. Maybe I just don't understand that and quot;it's readyand quot; really means and quot;it will be ready in 74 minutesand quot;. No, that does not seem right to me.
In my view, the employees of Craftsman Auto Body, from the manager down to the receptionist, all need remedial training in customer service and how to conduct interpersonal relations with the people who choose to spend money at their business.
The quality of the workmanship is so so. On close inspection it's easy to tell where the repainting was performed. We'll see what it looks like in a month. My service representative told me to let Craftsman Auto Body know if I am dissatisfied for any reason.

Craftsman Auto Body of Falls Church made the car look better.

You can't tell that any work was done. They give you a 100% guarantee on the work they do for life.

From the start they were super professional, like calling my rental car company for me the morning I brought in my car. I forgot to do that and would have waited so much longer. The estimator, Josh, explained every detail of how they work, what they look for, how they would contact Geico, and what would happen if the repair took longer (like my rental car would be automatically covered - that's good stuff to know ahead of time). They put my mind at ease from the beginning and were great communicating throughout the process. Workmanship is outstanding.

nt

They were well received by my insurance company. They did good work and they offered a long warranty on their work.

I used them because they were close to my house and on my insurance's approved list for the work. There were at least 3 mix ups with Craftsman not handling the insurance paperwork correctly and my insurance company had to resubmit the paperwork 3 separate times. The account manager for my insurance was extremely hard to contact over the phone and never returned my calls. Once I finally did get him on the phone (4 days after insurance sent over paperwork), they didn't have an appointment for another week. He was rude and not very customer-service oriented when I spoke with him and when I dropped the car off. He did email me the estimate for my records and the work was done on the date he promised (Friday afternoon for a Monday morning drop off - which I thought was a long time for minor work). The repair looks great - can't even tell I was hit in that general area. They did completely vacuum and wipe down the interior of the car, which was a nice surprise. I can't comment on price because I didn't get comparison quotes and my insurance covered it 100%

Took car into shop for estimate at same appointment when we had to leave the car. Company didn't offer service of providing estimate in a separate appointment so they could order parts before we had to leave the car with their shop. Estimate, ordering/receipt, and completion of the work took 2 1/2 weeks. Having two vehicles and only one of us driving much, this wasn't a big factor with us, but I felt the time to complete the job was a bit excessive. The color is metallic red with a clear coat. I was worried that the body shop would not be able to match the color well, but they did so perfectly. My only complaint was that there are a few dust speck in the paint on the hood. We had taken very good care of the vehicle, and it spent much of the time in our home garage, so it was in perfect condition prior to the storm damage. I'm very pleased that Craftsman was able to do such a good job with the repairs and painting.

Well, I have tried this place twice....each time the very first thing they say is"do you have an appointment?" I can' imagine limping in there with a smashed up car and them asking me that. Well, their response was to quote me a a high fee, and then to say "we don't provide this kind of service." (buffing) I didn't say "that's not what my neighbor said" but was tempted. I went to a car detailer and paid $20 and it looks fine. There is an old saying "penny wise and pound foolish" Had they been helpful...I would return, and tell everyone how wonderful they are, instead of this experience.

Excellent. Great value for money.

They did an excellent job. The red color was matched up very well. They are on the high side, but they did a very good job. They deal with the insurance company directly. They want to do a good job. If there is any problems they will work with you. They are easy to work with and they will help you. All they want is a satisfied customer. I would recommend them highly. They listen to you.