Condon Reed Inc

I asked Condon Reed to come and give us an estimate on replacing our outdoor A/C unit. They sent a tech next morning and said an install could probably be done in about a week. The tech said we needed refrigerant and said how much refrigerant would cost and we said no because we want an estimate on replacing the unit that we know needs to be replaced. The tech said he needed to do more to give us an estimate and talked with someone at the office as he moved through. I was shocked when he gave me an invoice for $170 when other companies charged us $65 for same. I hadn't asked how much before, so I paid what was charged, even though they are required to tell before doing the work. A week later and we still haven't received the estimate and when I called to complain and ask for a refund, the man argued with me. He insisted I had been told what the cost was beforehand and I insisted if I had, I would have said no thank you. He said the cost was for the service, which was diagnosing the problem as needing refrigerant. It did not matter to him that we (I had my husband on speaker phone while tech was in our home) didn't want the service, only the estimate - repeatedly saying that was what we wanted. And never was I told how much anything would be except for how much refrigerant is per pound. The argumentative man on the phone also said he told my husband the estimate on the phone, telling him 2 options so that should count. I reminded him that my husband asked for the 2 options be sent to us via email, which never happened. THEN, he said it must have gone to the wrong email - when previously he said the verbal estimate was what he gave. It sounded dishonest to me. There was no consideration that any of our complaints are legitimate or reasonable and obviously that our payment would not be refunded.

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The repair was prompt (the next day!) and the price was reasonable. Randy was very professional and knowledgeable, and didn't mind if I watched him work. Or at least he didn't complain when I did. The repair took about a half-hour to replace a bad capacitor and test the system. The only glitch in this process was that the person who originally took my call for repair said she needed to check the schedule (it was Monday morning, and they were getting a lot of calls), and she would call me back in a few minutes to discuss possible dates/times. When I didn't hear anything by the next morning, I figured I would try another company. Then I was surprised when I got a call from Condon Reed around noon saying I was on the day's schedule, and they were checking to make sure I would be home in the afternoon. I think somebody forgot to call me back the previous day, but everything turned out fine, so I'm satisfied.

They were pretty pricey.

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I would highly recommend them. I have used them since 1980 on several houses and several systems. They really are the best. I was working for an architectural firm and I asked our HVAC subcontractor who they would recommend and they recommended Condon Reed.

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They have given us very good service. It takes them about an hour-and-a-half to go through it. We use them here and at our rental property.

On Wednesday afternoon I noticed that my A/C system was blowing air but it was not cool. I checked the condenser unit outside and saw that it was not running. I called an HVAC company that I used previously, but was told that they could not help me until the following week. I called Condon Reed and when a technician came on the phone, he asked about the symptoms and asked me to check several troubleshooting steps. When he was convinced that it was not something I could fix, he advised me to turn the system off and scheduled an appointment for the following day. 
On Thursday, I received a "heads up" call from Condon Reed that a technician was on his way. When Randy arrived, he diagnosed the problem right away, replaced a blown capacitor, and had the system up and cooling within minutes. 
Since the system is 24 years old, I asked Randy about typical lifetime of HVAC systems, brand reputations, components to replace, and costs. He was forthright and very helpful in my gathering information. I was very pleased I did not have replace the condenser or the entire system at this time, but was reminded that I should be prepared to replace it (incur significant costs) in the future.  
I was very happy with the service provided me by Condon Reed--from the initial call to Randy's efficient and very friendly service. Condon Reed will the first company I call next time I need HVAC service.   

Came out right on time with 2 teams and installed a new furnace and AC. Did all the work just right and did a good job cleaning up
and hauling away old units. I have used them for 28 years and have always been happy with their work. They only send out
top notch people to work on your furnace and ac.

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They've been working for me since 1981. I've been recommending them to all my neighbors. Its a small organization and they have wonderful employees and they are very honest. The prices are great.

Very responsive estimator took time to answer all questions and responded to calls promptly. They quickly scheduled the installation and arrived on time as scheduled. The installers completed the installation and removal of old equipment within the time estimated. All the installers were polite and professional. The area was as clean when they left as it was when they arrived. So far the system has been working great. Overall a very easy experience.

I liked everything, from the estimate to the installation. They had great ingenuity about putting in central air w/ tearing up an older home. It was one of the most positive experience I've had with a contractor.

I had a whole house remodel that went horribly wrong. OBVIOUSLY before I joined Angies List. Condon Reed took my phone call and came to the rescue. They had to follow behind another BAD contractor and their bad work- which is never an easy process. Every employee I had dealings with were so trustworthy which was so wonderful to finally feel at ease with the process. THANK YOU TO CONDON REED and please USE THEM!!

everything went very well. See above for more details.

Condon-Reed is great. The personnel have always been professional. They have worked hard to keep our old air conditioner running. They have done a good job in doing that for us.

They were excellent service.

I had used Condon-Reed previously for new furnaces and service. This old A/C unit pre-dated my purchase of the home, but Condon-Reed's excellent technicians kept it in service. Nevertheless, when it was time to replace it, I consulted Angie's List and called in two top-rated contractors for estimates. One estimate was nearly $1000 higher than the others. Another was reasonably competitive but never followed up. After considering all the estimates and information, Condon-Reed answered my additional questions and fulfilled my special requests. It was early in the season, so they were able to do it the very next day. The crew was cordial and efficient. They cleaned up all debris and did every little thing as promised.

.They did a good job so far I have not had any problems with it. They did the work quickly and cleaned up after themselves. I liked them.

I can't recommend Condon Reed highly enough. They were fantastic in doing some very difficult work of removing and re-routing ductwork as part of my basement renovation. I worked with Charlie Smallwood, who was extremely knowledgeable and professional. Charlie spent a lot of time on site and proposed creative solutions for how to route the new ductwork. I never felt rushed and I really appreciate all the time and extra trips he took to the job site to make sure everything went right. The crew that did the work was meticulous and professional and the new ductwork looks great and works great. This was a really tough job and the most difficult part of my basement renovation, and I couldn't have asked for a better result.