CertaPro Painters of Arlington

The company provided extraordinary service with respect to suggestions, work done and helpful worker daily consultations.

As a Realtor I have a relationship with numerous painters and I negotiate contracts for a living. I originally chose CertaPro based on a relationship with a previous sales person who is no longer with the company. Well, I learned my lesson here! I wish I would have gone with one of two other quotes I received one of which was even less expensive. After receiving a contract that did not include all of the detailed services I requested and set expectations for I made them come back and update contract to which I ultimately agreed to. Unfortunately, I learned the sales associate who negotiated the contract and walked our home with no longer works for CertaPro on the day they were scheduled to start work for me. This was after no one showed up. Not in a rush, it was no big deal to me. I suggested the owner come out to my home to provide a new estimate to make sure there were no surprises regarding expectations at the end of my project. He declined. Three weeks later at the end of the job, my expectations were not met. At my bequest the owner visited my home for the first time to re-set expectations on how to complete the job. Still another three weeks later and two days after expected to arrive expectations were not met or completed to our agreed upon state. I was then met by a THIRD salesperson to sign off on the work. As the owner of a referral based business myself, I reserve poor reviews for only the egregiously terrible and despise writing them. I take responsibility for valuing the referral relationship previously built and not insisting that the new CertaPro sales person/owner would honor the previously negotiated contract the same. In the end, I paid the fully negotiated price of the contract even though the work was never complete and asked them to leave. I was tired of talking to someone new at every turn and being told what contract meant by "fascia, friezeboards, rakeboards, soffits included" by people who did not originally negotiate the contract. I will no longer refer any business to CertaPro of Arlington.

I've used CertaPro for three big projects in my home - that's how great I think they are! I really appreciate the advanced quote for each job with all pricing clearly detailed; the continued communications throughout the project so I'm aware of any needed changes and what is happening when; and the quality of the work - what I've had painted looks super, and the crew cleans up the space perfectly. I trust Steven Choi - he's the utmost professional. I highly recommend Steven Choi and the team at CertaPro Painters of Arlington!

Second time I have used them and I would use them again. They stick to schedule, perform high quality work, and do a complete clean up when they finish. Highly recommend them.

Quick efficient and excellent service

The staff at Certa Pro Arlington was professional and efficient. They did a great job.

Everyone from the company was very nice

Great work, very responsive.

Truly excellent from start to finish! We got great personalized advice about our overall project during the quote process, were told the truth about the timeline - they did everything they said they would do, on the timeline they said they could do it, which is no small feat! The work itself was done beautifully and the crew left no mess behind. Highly recommend.

Carpentry work had to be redone but at least they redid it. However, they ruined my porch floor, sanding against the grain repainted with a paint that melts in the sun and peels off still 2 months later and will not fix it, very disappointed.

Workers were on time and professional.

The work was high quality, the crew followed all of our directions, and no touch-up work was required. They took a day longer to finish than the estimator said, but that was not a problem.

The work was good, we used them to paint the interior of our new home. They were prompt and completed the work quickly.

Excellent quality work over a week of painting the interior. Touched up all molding and excellent value in painting cabinets, should have hired them years back. Happy to be a reference for CertaPro and the two the repainted our home.

Our painter, Milton, was very courteous and hard-working. Very pleased with his work.

This was Steven's second job for us. Again he provided us with a detailed scope of work. His crew executed the work efficiently, professionally, left the premises clean each day, and finished ahead of schedule. Quality of work was excellent.

Very high on price. Service was amazing

The provided the most complete estimate and answered any questions that we had.

We had several conversations about scheduling updates. They had requested we be out of the condo for 4 days while they completed the work so we scheduled it while we were out of the country. When the team arrived onsite they called repeatedly despite us telling them we were out of the country. When we arrived back the paint was not correctly cut so we now have to install crown molding to cover where the paint from the ceiling extended onto the wall. Additionally, the contractors turned on the AC unit while they were onsite but never turned it off when they left so we had it running for 2 weeks while we were on vacation. Lastly, the website suggest price matching but the contract did not honor that advertisement. Be wary of poor customer service, price haggling, and overall miscommunication about project updates.

He was very professional and helped me with what I needed to do.

seem to have three different contractors on the job. more supervision i suggested.

The final product is fine...ceiling looks good. However, we hired this company because we were impressed with the vacuum method that they told us would be used to remove the popcorn. We walked in and discovered that they were in fact simply scrapping it off... the cheapest way to do the job and not what we had agreed to. To make a long story short, the owner- after much back and forth over the phone- finally agreed to discount the price.

Painters were professional and friendly. They worked hard.

They did good work.