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Total Flooring, LLC

Flooring - Install, Repair, or Refinish, Laminate Wood or Stone Flooring - Repair- For Business, Laminate Wood or Stone Flooring - Install,

About us

We have operated in the Northern Virginia area for over 18 years. We are well established and provide complete free in home estimates. Please visit our website for a complete listing of our services.

Business highlights

13 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.97 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
14%
3
0%
2
0%
1
0%
Showing 1-7 of 7 reviews
Mark P.
Aug 2016
5.0
Yes, I recommend this pro
$265,000
Alex and Mario were incredible. Very upbeat and efficient. They showed up exactly on time and worked extremely hard. Their attention to detail addressing some of the imperfections in my hardwood floors was impressive as well. The process of getting a quote was also fast and fair. Overall, it is obvious that this company is well run and has talented workers.

Evan C.
Apr 2016
5.0
Yes, I recommend this pro
$280,000
Total Flooring did a great job with the new hardwood floors we got as part of a kitchen remodel. We were merging the old kitchen, which had a laminate wood look-alike floor, with the dining room, which had a hardwood floor in need of refinishing. They had to merge the two floors, old and new, and make sure the joint wasn't visible. The estimator who came out actually suggested this plan to us, where before we thought perhaps we'd have to get all new floors throughout. He told us that actually we could keep our old floors, get new floor in the kitchen, and merge the two. It turned out great. We also had them replace the baseboards and the whole are looks brand new now. Very happy with the workmanship. Our only issue during the process was some lack of coordination between the office management, who we were talking to frequently, and the work team that came out to the house. The work team was initially unaware of the schedule as it had been told to us by the home office. We also, on one or two occasions, had trouble reaching the home office to clarify issues and ask questions. This caused a delay, which required us to push back other parts of the remodel. In the end, it has worked out, but it could have been a major hassle if other things didn't work out in our favor.

Margarita R.
Oct 2014
5.0
Yes, I recommend this pro
$2,200,000
.

Fred G.
Apr 2014
1.0
Communications with Chad started well, and he was very responsive via email... and then things took a turn for the strange.  There was apparently some confusion between us and another home looking for his services, at one point with a sketchy offer to bring an agent to help us sell the house (we aren't selling and just wanted floor repair).  I called the next day to clarify, we sorted everything out, and set a day/time for him to come by to provide an estimate.  The appointed time came and went... and nobody showed.  No phone calls or emails to let us know of a cancellation, or offering an explanation or apology after the fact.
This was a project that I'm looking to move out quickly on, and had money to spend.  Apparently these guys had no interest or even the courtesy to simply call and cancel.  From a customer service perspective, a big fail.  Moving on to somebody else.
Response from

"Hi [member name removed], I take full responsibility for missing your appointment. I have missed 3 since being in business, 2 were after the snowstorm this year when we were backed up. In this case, no excuses, I failed to add it on the schedule, it was in your file. I sincerely apologize. I myself get very upset when a company pulls a no show, but I assure you that was not my intention at all. The email you are referring to was because I specialize in "Green" products and was contacted by someone selling the only LEED home in Va. Your repair being bamboo, a green floor, I mixed up emails. We get hundreds a day. I apologize again for the appointment, that was completely my fault, and I take full responsibility. I wish you the absolute best going forward and wish I was able to show you our craftsmanship. We do fantastic work. All the best and we are always here if needed, Chad Durbin, LEED GA"


Shannon H.
Mar 2014
5.0
Yes, I recommend this pro
$300,000
While we didn't end up choosing Total Flooring to complete the project because our project grew in scope and complexity, we were very impressed with them every step of the way. Chad was responsive, showed up for the initial estimate on time, and answered all of my many questions about the project. The bid provided by Total Flooring was very competitive, and I was confident that they could complete the work well.
We ended up going with a more full-service contractor for this project because the extent of the renovations grew (drywall and ceiling work, electrical rewiring, etc), but for a floor refinishing and light handyman work Total Flooring would have been a great choice.

Kathleen B.
Feb 2014
4.0
Yes, I recommend this pro
$500,000
The quality of the work was excellent and we are very happy with the ultimate outcome. The initial contact was very prompt, however, there was some confusion when we got to the bid/contract stage and it took several weeks to ultimately get a bid and contract. This was followed by additional confusion in scheduling the installation of both the hardwood and carpet. We were happy with the work, loved the crews that came to do the work, and it looks absolutely amazing, but the company can do better at staying on top of its commitments and meeting deadlines.

Andrew M.
Sep 2013
5.0
Yes, I recommend this pro
$650,000
Chad was extremely professional and prompt on the quote.  His quote was not the cheapest, but he took the time to make sure we would be happy with the results.  He also worked very hard to make sure the floors would be completed before we moved in.  Upon completion of the work, the hardwood floors look brand new despite being 30+ years. old.  The crew did a good job cleaning up the dust.  I certainly don't regret paying a little extra for fantastic work and excellent customer service.  I would easily recommend Total Flooring to anybody looking for high quality work.

Rhoda O.
Sep 2013
5.0
Yes, I recommend this pro
$100,000
They were on time, very professional, secured my fence better that I thought possible.  Would highly recommend them to my clients, friends and family.

Response from

"Hi (Member name removed), We appreciate you taking the time to write a review. I would like it to go to the correct company. We don't do fencing, just flooring. I'm sure that the company that extended your fence will appreciate the review very much. Thanks again, Chad Durbin, LEED GA"


Timothy P.
Mar 2013
5.0
Yes, I recommend this pro
$480,000
Chad came to give me an estimate and arrived on time , which is important to me. He seemed to know what he was talking about and I felt that he did. I needed hardwood floor installed on top of a concrete slab, which from what he told me is not the most ideal situation for a floor guy.
 
 Chad provided me with an estimate and I called him back within 3 days and he showed up within one week to start the job. He completed the work in two days and it was exactly what I needed. Total flooring was fast, efficient, and very thorough when it came to clean up. If I ever need any other flooring or know a friend that does, I will refer them to Total Flooring LLC, Thanks Chad!

Alannah B.
Mar 2013
5.0
Yes, I recommend this pro
$870,000
Extremely honest, great communication, installed exactly when they said and the finished product was top notch. I cannot say enough about Chad and this was one of the best contractor experiences I have had in a long time! Keep up the good work! My wife and I would not hesitate recommending Chad to our friends and family!

Adam G.
Mar 2013
5.0
Yes, I recommend this pro
$523,000
Total Flooring has done such a great job at my investment property that I decided to have them install new carpet at my parent's house. I didn't realize that they also do bathroom remodeling. Chad asked if he could submit an estimate as well. After getting three bids, I decided to go with Chad.  His pricing was very competitive and I knew he would go out of his way to do the best job he could. His team gutted the bathroom, added a new vanity, floors, lighting, french doors, you name it. The bathroom looks absolutely beautiful and it only took a week! The process was easy and stress free from start to finish. Because I couldn't be there he sent me updates and pictures and kept me in the loop with the progress. He was always easy to get a hold of which is a major plus in the contractor world! Chad and his team went above and beyond what I expected and I will definitely use them on future projects.

Christopher O.
Jan 2013
5.0
Yes, I recommend this pro
$600,000
Mr. Durbin was integral in helping us decide which floors to choose,
educating each step of the process. We felt that whichever way we went
he was going to try to get us the most value for our dollar. When the
work began Mr. Durbin was on-site to make sure everything went well and
was always calling to check up and make sure we were happy with the
work. He told us it would take 3 days and was finished in 2. The floors
are beautiful and "green" and we and everyone who comes in our house loves
them.
We couldn't be happier with Mr. Durbin's work, from start to finish he
was professional, creative, attentive, and looking out for us. I would
highly recommend Mr. Durbin for any flooring needs. I actually have recommended
him to family and friends and all have been very pleased with his work.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Total Flooring, LLC is currently rated 4.9 overall out of 5.
Total Flooring, LLC accepts the following forms of payment: CreditCard
Yes, Total Flooring, LLC offers free project estimates.
No, Total Flooring, LLC does not offer eco-friendly accreditations.
No, Total Flooring, LLC does not offer a senior discount.
No, Total Flooring, LLC does not offer emergency services.
No, Total Flooring, LLC does not offer warranties.

Contact Information

10332 Main street, Suite 306, Fairfax, VA 22030

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