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The Maids of Fairfax
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
The Maids of Fairfax offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.
Services we offer
Capet Cleaning Maintenance, Cleaning Services, Fall Cleaning Services, House Cleaning, Maid Service, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Window Cleaning
Accepted Payment Methods
- CreditCard
Reviews
4.040 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 18% | ||
| 5% | ||
| 8% | ||
| 13% |
Showing 1-25 of 40 reviews
Michael B.
Oct 2020
The maids came to my house and seemingly did not do anything. The window sills we still filthy, the stairs were not cleaned. In between doors were still dirty, multiple parts of the house were not touched. I was not aware that I had to take the time out of my day to monitor the cleaning services. I was promised a "deep cleaning" for the ridiculous price of $400. Not only did I not get anywhere close to a deep cleaning of the the house. I then expressed my concerns to customer service and they reassured that they would send another team to my house the following week and not charge me until the job was completed correctly. That was a lie. My house was never cleaned the way the described it, they lied about charging my credit card and they believe that inconveniencing my time once again to make sure they do a cleaning job right the second time is an acceptable compromise. It isn't. For context I asked them to clean a house that I was going to move into as I believe it's normal to want to move into a clean place so I'm extremely disappointed that I'll have to live and wait for another week just for them to do the job I wanted them to do the first time. I would absolutely NEVER reccomend this cleaning service to anyone. The cleaning itself was absolutely bare minimum effort and the price they charge to reflect the job I can only describe as a scam. Do NOT hire the maids and hire this service.
Goran E.
Dec 2016
.
Goran E.
Dec 2016
They do the kitchen, bathrooms, and do some vacuuming. It's not a whole house cleaning. They bring 3-4 people and costs $85.00 each time. I think the price is fair.
Bruce P.
Aug 2016
Our experience with them has been excellent.
Susan A.
Jul 2016
we have had The Maids as our cleaning service for about 3 years. They do a very thorough and excellent job and I'm always very satisfied with the results. I notice details like baseboards and they're all cleaned, every time. The Maids might not be the lowest cost cleaning service, but they're an excellent value for a job well done.
Bruce P.
Jun 2016
unknown
Catherine B.
May 2016
The same team of 4 arrives on time and completes the work efficiently and proficiently.
Ann L.
May 2016
Overall the service is very good. The crew of 3 or 4 personnel finishes their work within one hour, which is important to me since I'm at home when they work, and all are good with my two golden retrievers. On occasion, when I've been dissatisfied with something and mentioned it to the team leader, the leader noted the issue and ensured it did not occur in future cleanings. The company is very responsive to schedule changes. Again, overall I'm very happy with the quality of their work, their followup, and their management.
Anna N.
Nov 2014
We couldn't have been happier with the quality of The Maids' services. They did a great job of cleaning every item/area they promise in their ads and were happy to change sheets on beds if clean sheets were left out for them. It was a pleasure to return home to a professionally cleaned home, and in all the years they cleaned, we have nothing but compliments for the work they did. They always showed up very close to the time they promised, happily went to work and were almost always finished in one hour. Of the four women who did the work, there was always a supervisor who spoke very good English and we were able to communicate easily. When I requested a change in timing or a special service from the administrative office, they were always happy to honor my request and the change was easily made. We never once had anything broken, ruined, lost or stolen. My one complaint, and especially my husband's, was the price of the service. Their price seemed high in comparison with other cleaning companies and individuals. We have a lower priced company cleaning for us now who charge less for three levels than The Maids did for two. Had it not been for the price, we'd still be using them today. I still continue to admire their work and recommend them highly for quality and reliability.
Charles S.
Apr 2014
unknown
Catharine D.
Feb 2014
The Maids team members are almost invariably professional, personable and very hard working. They are all around very nice people. Robert,chief contact at The Maids is always polite, patient and accomodating as possible. When we put up my parents' house for |sale, Robert scheduled at my request a |special team for final cleaning before the house went on the market and the team |was great. I only rated the quality as B rather than A because different teams are occasionally sent and only occasionally has some aspect of the work been a little amiss,usually re not dusting something if they are a new team and not familiar with our home. I wish Angie's had an A- or B+ rating for thesr circumstances. I'll say A- in these cases because it's always a small mistake. If you ewant very particular and different work done each time ypur home is cleaned,this service obviously would not be for you. If you want very good and predictable routine cleaning, with exceptional work in the kitchen, bathrooms and vacuuming, with very personable pleasant staff, you will appreciate The Maids. Your home will look and smell so clean when they are done. Great before expecting compny,too!
Aisha S.
Nov 2013
Have been using them for the past 15 years. They usually assign a team to you that gets to know exactly how you want your house cleaned. They have been very good except for a couple years ago the team I had was not very good. For my 15 years I have had them my teams were good every time except once. Even my mother-in-law has commented on the fact that they do not skimp in any way. Pulling up rugs to clean under them and getting all the corners. Always smiling and working hard. The part I like the best is that since there are 4 of them they are done quickly and the job is thorough. This way I can get back to doing the other important things in my life.
Tony A.
Oct 2013
1.Our house was not dusty/dirty to the extent it would take a team of 4 professionals three hours to clean. We asked for them to please provide a detailed breakdown of what each person did during those 3 hours. We asked for this, but never received it.
2. Yes, my wife was called and told that it would take more time than the initial estimate. She was only provided another estimate. Unclear communication led to final bill almost double the initial estimate.
3. For the original quote, we would have been ok with the service provided. However, for the price charged, the level of service was not acceptable.
4. Let's just say the customer service provided to my wife left a lot to be desired, and made us feel as if we were victims of a scam.
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Comment from Donna O. of
The Maids
10/21/2013
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I am more than disappointed in this review as there is no merit in
it and Yelp should not be used as a platform to abuse companies. We
have a current active database of over 1000 customers who will attest to
not only our quality but also our ethics and fairness.
This
customer contacted The Maids to set up a cleaning in her home. She was
quoted at 1 1/2 - 1 3/4 hours with a team of 4 at a rate of $152.00 /
hour and billed by the quarter hour. When our team was there and
cleaning the supevisor informed our office that they would need
sufficiently more time to finish the cleaning as the house was very
dusty / dirty. We called the customer and let her know the situation
and that it would take an additional hour. She understood, agreed and
authorized the extra hour. Let me repeat this ... She understood,
agreed and authorized the extra hour!
She then called later
upset about the price and said that she just assumed it would be around
$300.00 but as I told her that 1 3/4 hours is 266.00 and the additional
hour needed that again was authorized by her would be an additional
$152.00 so $266.00 plus $152.00 equals $418.00. She told me that they
did a good job and she was happy with the cleaning except that certain
things and pictures were not put back properly. I told her I would be
happy to send someone back to straighten her home and fix anything she
was unhappy with.
I personally spoke to this customer and I
certainly did not treat her like dirt. I explained to her exactly what
happened and offered to come back and rectify anything they disliked. I
never spoke to the person who actually wrote this review.
Plain
and Simple, this review should be considered libel. They have decided
to take this to Yelp because they "assumed" something and when they
assumed wrong they were upset.
We are an awesome company and provide a great service. Call us and I can prove it to you!
Recent reviews by Tony A.
I
Response from The Maids of Fairfax
"I am more than disappointed in this review as there is no merit in it and Angies List should not be used as platform to abuse companies. We have a current active database of over 1000 customers who will attest to not only our quality but also our ethics and fairness. This customer contacted The Maids to set up a cleaning in her home. She was quoted at 1 1/2 - 1 3/4 hours with a team of 4 at a rate of $152.00 / hour and billed by the quarter hour. When our team was there and cleaning the supevisor informed our office that they would need sufficiently more time to finish the cleaning as the house was very dusty / dirty. We called the customer and let her know the situation and that it would take an additional hour. She understood, agreed and authorized the extra hour. Let me repeat this ... She understood, agreed and authorized the extra hour! She then called later upset about the price and said that she just assumed it would be around $300.00 but as I told her that 1 3/4 hours is 266.00 and the additional hour needed that again was authorized by her would be an additional $152.00 so $266.00 plus $152.00 equals $418.00. She told me that they did a good job and she was happy with the cleaning except that certain things and pictures were not put back properly. I told her I would be happy to send someone back to straighten her home and fix anything she was unhappy with. I personally spoke to this customer and I certainly did not treat her like dirt. I explained to her exactly what happened and offered to come back and rectify anything they disliked. I never spoke to the person who actually wrote this review. Plain and Simple, this review should be considered libel. They have decided to take this to Angie's List because they "assumed" something and when they assumed wrong they were upset. We are an awesome company and provide a great service. Call us and I can prove it to you!"
Tony S.
Jun 2013
I noticed it the same day they cleaned, they agreed to come out and look at it, and then Robert over the phone denied that the cleaning staff had done it and offered no recourse whatsoever - just flat out said that their cleaning equipment doesn't cause scratches. I suggested a pebble or something got picked up on the rag while cleaning, and he did not acknowledge this was a possibility. He was rude, and said his staff didn't do it, period, no further solution. I understand these things can happen while cleaning and I was not asking for anything in return - but to flat out deny that this could have happened and to offer nothing at all - not even $5 off the next service is poor customer service. While I would have forgiven what had happened and continued using the service, the way Robert handled it ensures that I will never use them again. If something more serious had happened, been broken, etc., I know see how they handle incidents and it's unacceptable and a risk I'm not willing to take.
Response from The Maids of Fairfax
"‘We are very sorry about the issue with (member name removed)'s mirror. When it was reported by (member name removed) we did have someone come to inspect the mirror and also talk to the team, as is our general initial response. The employee who cleaned the mirror was insistent that the she did not cause any scratches on this mirror. We are confident that if she had scratched it, she would have realized it while cleaning and immediately reported it. Our policy has always been that employees are not penalized for any accidental damage. They are, however, penalized for not reporting damage. We will accept responsibility for any damage caused by our negligence, and are insured as such. As a residential cleaning service, our employees always use clean cloths in any home. They are laundered and disinfected in between uses. They are not reused from room to room or in multiple homes. Furthermore, our cleaning system is based on cleaning top to bottom, left to right. None of our employees would clean a floor or other surface and then move up to clean a mirror. Finally, since a glass cleaner is used for cleaning mirrors, that cloth would not be used to clean any fixture or other horizontal surface in the bathroom prior to being used on a mirror. Again, we do apologize to the (member name removed)for their dissatisfaction and would like to offer them a $20 coupon for use on a future visit. We hope that they do accept our offer and allow us the opportunity to build a long term relationship together.’"
Anthony C.
Apr 2013
.I use The Maids of Fairfax two weeks ago. They were very thorough. They came in two day notice. They are doing general house cleaning. Last time they did a final clean. We were moving out.
Betty D.
Apr 2013
The actual cleaning that my team provides is excellent. The house looks and smells wonderful when I return home. They do a very good job of regularly vacuuming things like Venetian blinds, baseboards, as well as the usual floors, rugs and carpets. The kitchen and bathrooms are spotless when they leave. The furniture is well oiled and dusted.
The office staff is very responsive also.
My only complaint is that the cleaning ladies do not understand the complexities of my house:
(1) I have ceiling fans that are programmed, and when the maids turn off and on the light switches, they turn off the entire power switch rather than just the light switch. That unprograms the entire fan and overhead light. So when later I go to turn on the lights or the fans, the switch doesn't work, and I have to reprogram the switch. This is true for all 3 bedrooms. I have left signs (in Spanish) and explained things several times, and they don't get it.
(2) They must use dust cloths to dust computers, clock radios, television sets, using pressure which turns off these digital appliances. Routinely the Verizon box has been turned off at the t.v. and we have to re-set it. We have told them not to TOUCH my husband's computer, because every time they would clean it, they would do something to the switches that would cause the computer not to work.
(3) They occasionally leave lights on when they leave. This is not normally a problem, but when we are out of town I always alert the main office staff to that fact so that they are extra careful to turn off the lights when leaving.
(4) They do not understand timer switches or wall switches that control lamps. Whenever they clean, they turn off the lamps so that when the timer switch is supposed to come on, it doesn't, and when you try to turn the lamps on by using the wall switch, the lamps have been turned off.
I use them because they are nice, they go a great job cleaning, and they have never broken anything. It takes a team of four ladies about 45 minutes to clean my house. They are fairly punctual, but sometimes they are later than they are scheduled to arrive so that they are not finished when I return home.
The office staff is very responsive also.
My only complaint is that the cleaning ladies do not understand the complexities of my house:
(1) I have ceiling fans that are programmed, and when the maids turn off and on the light switches, they turn off the entire power switch rather than just the light switch. That unprograms the entire fan and overhead light. So when later I go to turn on the lights or the fans, the switch doesn't work, and I have to reprogram the switch. This is true for all 3 bedrooms. I have left signs (in Spanish) and explained things several times, and they don't get it.
(2) They must use dust cloths to dust computers, clock radios, television sets, using pressure which turns off these digital appliances. Routinely the Verizon box has been turned off at the t.v. and we have to re-set it. We have told them not to TOUCH my husband's computer, because every time they would clean it, they would do something to the switches that would cause the computer not to work.
(3) They occasionally leave lights on when they leave. This is not normally a problem, but when we are out of town I always alert the main office staff to that fact so that they are extra careful to turn off the lights when leaving.
(4) They do not understand timer switches or wall switches that control lamps. Whenever they clean, they turn off the lamps so that when the timer switch is supposed to come on, it doesn't, and when you try to turn the lamps on by using the wall switch, the lamps have been turned off.
I use them because they are nice, they go a great job cleaning, and they have never broken anything. It takes a team of four ladies about 45 minutes to clean my house. They are fairly punctual, but sometimes they are later than they are scheduled to arrive so that they are not finished when I return home.
Rob B.
Dec 2012
Wouldn't recommend them
Karen G.
Apr 2012
The Maids have cleaned my 2-bedroom apartment every other week for more than a year. In general they do an excellent job. Only occasionally have there been little "slips" - a refrigerator magnet knocked to the floor and broken then replaced without them saying anything about it, a tray knocked down and falling behind the stove - this time, they told me about it, items not always returned to the same place after dusting - lights left on in the walk-in closet. But overall, I've been extremely happy with their service. Their cleaning (which is what I'm actually paying for) always appears to be thorough, they are always on time, and they manage to finish in less than 30 minutes. Also, on one occasion I was locked out of my apartment just when they arrived, and the company was very understanding - they rescheduled, and didn't charge me extra. They are good in general about accommodating scheduling changes when necessary, and on very short notice. Moreover, the management is extremely good about calling the day before cleaning is scheduled to remind me they're coming.
Maher O.
Jan 2012
Very smooth - without conflicts. We love this service.
Cal M.
Aug 2011
I have 0 complaints about this company. They are professional, the service is great, they are trustworthy, efficient. I enjoyed having them in my home, and I would recommend this company 100% without reservation. Their prices are very reasonable, especially in that area of NOVA I would say it's completely reasonable. I never had a bad experience with the company from start to finish.
Maher O.
Jul 2011
Loved the experience. I really like the team of four ladies who came this time. They were courteous and efficient. I am excited to get the house dirty so they can come back.
Sharon K.
May 2011
While The Maids were cleaning my house, they broke one of my lights in the kitchen. They called the owner to come to my home and fix it. When the owner arrived, I tried to explain how we can fix the light and he started to yell at me in front of my young children and used profanity. He would not stop yelling so I called the police and there is a police report on file. I would never refer this company to anyone. This owner is extremely difficult to work with and very belligerent to women.
Response from The Maids of Fairfax
"After reading this report regarding our company, I myself am not only shocked but appalled that this customer or any customer would make such a bold statement regarding the owner’s character. I am the sales Manager at The Maids and have worked for the owners for 10+ years. I am a woman and I will attest that this accusation could not be farther than the truth. There are also 80 women who work for The Maids and they are comfortable in their position and interact with the owner on a daily basis. Not one of them has had any issue. With that being said, we do apologize that this customer felt so threatened that she needed to call the police. We sent someone over to look at the light that was broken in the kitchen. The owner disagreed from the customer in how to address the damage and the customer was not happy and a discussion or argument then ensued. We are unaware of any profanity that was used in the customer’s home by the owner. Our policy is we will replace or reimburse any item broken in a home. As seen in the report prior to this one we are diligent in taking care of a damaged item in the house. We had every intent to take care of the broken light but we also do need to handle things according to our policies. The owner did wait for the police to arrive so he could explain what happened. There might be a police report but there were no charges filed. For anyone reading this, we have a longstanding reputation in this area for not only the quality of our service but also for our customer service in rectifying any situation that arises. We have been in service for almost 17 years and we have customers who have been with us from the beginning. We get referred on the basis of our quality and we hope that if you are looking for a maid service you will not allow this report to pass up on a great experience in home cleaning."
Blane D.
May 2011
unknown
Jean K.
Apr 2011
They sent four ladies that worked hard for 3 hours to clean up the first floor that had 3 rooms,kitchen & bathroom that needed dusting, vacuuming and discentfecting.. The woman worked hard and did a great job
I C.
Apr 2011
I had hired The Maids prior to joining Angie's List and now reading other's reports, I'm not surprised that they don't score higher. Pros: The first cleaning was expensive, since it was billed on an hourly rate -BUT, the first cleaning was excellent. The team of four that came were friendly and did a terrific job (but the cleanings since that first one were never quite as good). They come with their own cleaning supplies and take all the trash with them. They are on time and arrive within the timeframe that is scheduled. The people that work in the office are responsive and will call and inquire about cleaning services if I fill out a customer service survey. Cons: This is not a cheap service. Aside from that first cleaning, the subsequent cleanings have just been OK. The last couple of cleanings I have came home and found that the kitchen counter was still crusty and not very clean. They also do tend to break things. They do tend to break things... They broke a drinking glass, a fan and my air purifier in the nursery - I was able to fix it, but it appears that when they vaccuum, they do NOT take care to make sure they are not crashing into appliances on the floor (space heaters, air purifiers, fans, etc). The cleanliness of the house also depend on what team shows up. I have noticed that certain team leaders are better than others. I don't always get the same team. I plan to try and request a specific team... hopefully that will fix things. I would recommend The Maids for maybe a one-time thorough cleaning - just be sure you are home and watching them so they don't break anything. With an infant, I have not had time to research and change the cleaning service. But now that I'm on Angie's List, I will be researching other services and switching.
Licensing
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FAQ
The Maids of Fairfax is currently rated 4.0 overall out of 5.
The Maids of Fairfax accepts the following forms of payment: CreditCard
No, The Maids of Fairfax does not offer free project estimates.
No, The Maids of Fairfax does not offer eco-friendly accreditations.
No, The Maids of Fairfax does not offer a senior discount.
No, The Maids of Fairfax does not offer emergency services.
No, The Maids of Fairfax does not offer warranties.