Sears

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The installation was done on a timely and efficient basis.

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First off they made me wait for over an hour, insisting that I would be up next. Then when it became apparent that there wasn't any chance of me getting in anytime soon, they were extremely rude about it. After having wasted an hour waiting and being treated so badly, I decided to go somewhere else.

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I had some work done on my HVAC. I had a couple people come out and bring me estimates.
I had a company come in and tell me my furnace was shot and tried to sell me a new furnace. I got a price from them and then went to Angie's List to get a couple other companies to get different estimates on the price. Sears came out and said that the conclusion of the other company was wrong, that I didn't need a new furnace.
They did a much better and more thorough examination than the other. The technician actually got up into the furnace and took pictures. The heat exchanger is what, the first guy just shined a flashlight in the peephole and told me the heat exchanger was shot. The Sears guy actually got up in there, took the furnace apart and put a camera up in there. It was actually his cell phone camera, took pictures and he and I both looked at the pictures and we concluded there was nothing wrong with the heat exchanger.

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I bought my all my kitchen appliances (cooktop, double oven, dishwasher, refrigerator/freezer and microwave) in 2005 and paid for an extended warranty.  Over the intervening years I have faithfully had SEARS come out to check/inspect my appliances for any potential problems.  I have also faithfully paid to extend the warranty over these years.  I normally have the inspection/checkup done prior to the big Thanksgiving dinner, to make sure everything is working at peak efficiency.  Last year (2013) I called in Oct to schedule the appointment and was informed that the service department was all scheduled up through Thanksgiving and was told to call in early Dec.  I called Dec 2 and was able to get an appointment for Dec. 6.  I thought that at least everything would be ready for the Christmas family gathering.  They came out and performed their work.

On Oct 27, 2014 I called to make my Nov appointment and was told that since I had the work done previously on Dec 6th, I would have to call back around the 10th of Dec. to schedule.  I informed the customer service rep that I thought my extended warranty expired at the end of November and wanted the checkup done prior to the expiration and before Thanksgiving.  I would renew when the checkup was completed.  He said that since I had my previous check up on the 6th of Dec 2013 that the warranty was extended so that I could have the checkup done in 2014 for the year.  I was skeptical, but there was nothing more I could do.

I called today, Dec. 10 as instructed and was informed that SEARS could not schedule the checkup due to my warranty having expired in Nov.  I explained that I called in October and was told to call back in December because of my last service being done on Dec. 6th of 2013.  I was informed that I was given the WRONG information by their customer service and that if I paid over $700, wait three weeks more (that was the time it would take to reactivate my extended warranty) then I could have the checkup.  I asked why I should pay again for the 2014 checkup, which I had, but could not use due to their messed up and erroneous information that they gave me previously?  There was no answer given.  Unless SEARS honors my extended warranty for my appliances this year I will NOT renew my warranty AND/OR DEAL WITH SEARS AGAIN.

All went well

I ordered 2 Maytag washers and dryers a year ago. One of my dryers stopped heating, it was still under the warranty. Sears sent out A&E service to come out and service my warranty. After the first time they came out, it started heating but then started to make a loud noise. Later on, my second dryer then stopped heating. Again, Sears sent out A&E to service the dryer. I asked them to look at both dryers and they stated they could not because they only had a ticket for one. I asked them to contact their supervisor so they could work on both of them while they were here. They kept stating that they couldn't get a hold of their supervisor and he didn't speak good English, after not contacting them he just left without doing any work. They have been here a total of four times since October 25, 2013.  After contacting Sears again about this issue, we found out that they had the wrong information in their account about our items, the wrong serial number was entered, so since it has taken so long for them to find this mistake they are now saying they will not come and fix it because it is past the year warranty. This last time I now have to pay for it myself, from their mistake.

They have done an excellent job. The timeliness with the installation has been great. The sales people did a great job as well.

I first received an estimate and they were accurate with that. They were prompt at the garage and got my vehicle in quickly and finished up in the estimated amount of time. They were good.

Sears installed a Whirlpool dishwasher, gas cooktop and double wall oven. All were improperly installed. Hold down brackets for the cooktop were thrown out by the installer and the cook top failed Fairfax County inspection. Dishwasher was installed improperly in the cabinet and sits at an angel. The installer said of oven would not fit and made a cut in the cabinet. After he cut out the cabinet he said it still would not fit-the doors would not clear the countertops. We called our contractor at home. He said he had measured from the manufacturer and it would fit and clear the cabinet. The installer announced -out loud-he thought he was installing a different brand. The oven fit-the doors cleared the countertops just fine.We may have not needed the cabinet cut. No way of knowing.We were charged 150. for the 5 minutes of cutting and were not informed of the charge before hand. The installer chipped the corner of the brand new Silestone countertop.
The electrical wiring on the over was not connected properly.The oven cuts on and off. It was checked by a master electrician who confirmed the wiring was not done to Whirpool specifications.  The wires were left exposed and not put in a junction box.
Sears does not resolve these problems -they make you try to resolve it with the subcontractors. The subcontractors sent a letter
that stated they stood by the installers work.
Sears responded after we filed a complaint with the BBB. The resolution specialist, Mark Mccoy, has not been helpful. He refused to give us another phone number of  another  person to speak with stating "he's it".
Problems started with delivery. The freight  company Sears contracted to deliver the appliances called at 5:45 a.m.
When I questioned the time he called he got nasty and said "If  I had a complaint -take it up with Sears".We he delivered the appliances he picked a fight with our contractor over where to deliver the appliances-and scream loud enough for our neighbors to hear "F*** You" several times.
Again Sears made us contact the subcontractor-who promised a delivery refund that we have not received.
Even thought the installers wear Sears uniforms-they do not answer to Sears. Sears takes no ownership.

They have great customer service and discounts. They also have competitive pricing.

Our service and the salesman from Sears when we bought the refrigerator was good.
This warranty just started as the manufacturers warranty had expired. I find the price was high for the extended warranty.