I'd been meaning to have new gutters installed for a long time. The old ones put in by the builder were always half falling off and getting clogged up. One in the front of the garage would always overflow and spill water, summer and winter (the water would freeze in front of the garage and on a path to the front door.) I called Pond and they sent an employee to estimate and give me some options. Everything was explained well and I did opt-out of the gutter covers, as they would have doubled the price. I've heard they do not work, anyway, and gutter cleaning is not too expensive, although this might not be your feeling. The company was busy enough that I had to wait almost a month for the gutter installation. I had no problem with that and they came right on time. The installation was done professionally and quickly (two days, as I recall). The gutters are white and very nice looking, improving the entire appearance of the house. A few days later Pond's inspector came by to OK.

The crew showed up on time and offered a reasonable rate. I was so pleased of their willingness to complete a small job. As many of the larger companies did not want to accept this small of a job. Upon receiving the estimate, I had made some revisions, which they did without hesitation. Upon completion of the work, I noticed a couple of minor corrections which needed to be fixed. The crew immediately corrected them. They are definitely motivated to satisfy the customer.

I really liked this company's estimator. He was the only one of 3 who went up on the roof to do the estimate. As a result I found out I had holes in the roof I didn't even know about. Unfortunately, their price came out higher than an equally well-rated company so I didn't use them.

Probably one of the most professional contractor organizations I have ever worked with. For instance the staff are all employees, the estimator was extremely knowledgeable and provided me with a wealth of information. Consequently I was able to make an informed decision. The workers were courteous and cleaned the job area each day. The installation is beautiful and really perked up my house visually. Pond Roofing now offers many other services beyond roof repair so I now have them in the front of my Rolodex.

In desperation we called Pond Roofing to see whether the roof was implicated in an intermittent leak to the second floor of our three-story townhouse that our former plumbing company had misdiagnosed as related to an upstairs toilet. Estimator had to do some sleuthing to figure out the probable cause, because of the intermittent nature of the leak (only with very heavy rains). He did find it, though, and a crew then came out in less than a week and fixed things. Mystery solved!

Pond's showed up on time and did exactly what they said they would. They worked very hard in extreme heat and still finished in a timely fashion. The job took several days however they cleaned up everyday as if the job was finished, which I appreciated. I was very pleased with the results of their work and effort.

Our old roof was probably the worst roof this company had ever seen. They were fantastic throughout the whole situation, especially the owner's wife. She was really nice. The finished job was perfect along with their pricing.

It appears that a subcontractor was used to do the work. However, the quality of the work appears to be fine. The price seems to be fair and in line with some of the other estimates I received.

I went with another company who also completed their repairs on the existing roof at the same price, but I would comfortable with Pond Roofing in the future.

Estimator showed up when promised and delivered quote next day. Pleasantly and thoroughly explained technical details of roof repair and options. Work crew came several weeks later when scheduled and worked diligently throughout hot summer day to accomplish roof replacement. Cleaned up well and departed earlier than expected.

Had them replaced in March and had to have more repair work done in June. They did the repair work for free. Were very quick about it.

Excellent work, returned to address fixes very promptly, no issues whatsoever. Highly recommend. I like the fact that they are local and established as well.

I called in mid-October and they sent an estimator within a week, but said they wouldn't be able to start work until February. They did, however, ask whether the roof was leaking--it wasn't. I asked if they could replace a pair of second-story shutters that had fallen down, and although they had to have the original estimator call me back, he did so the same day--and said they'd do it for no extra charge, although it's not work they normally do. Although I was slotted for a work date the second week of February, they called a few weeks earlier and said they could fit me in the first week of February. The workers came promptly each day, were polite, and cleared up the work site at the end of each day. The roof turned out to need tapered insulation, something that did not come up in the estimate as a possibility, at an additional cost of $700. During the work a plastic water guard over my basement window was broken. Without my saying anything, they replaced it.

The company rep was professional and prompt. Work began as scheduled. They cleaned up after themselves, were careful of the landscaping around the house, and did a thoroughly satisfactory job. The roof looks great and held up through all the torrential rainstorms this past summer. We have recommended this company to a number of friends and neighbors.

The process was excellent. Made an appointment with their representative who met with me and discussed the options, including the Gutter ProTech gutter guards. After receiving the written proposal, a date was set for the work to be done. The work was done on the stated date; the clean-up was excellent and I was very pleased with the finished product.

Very reliable and professional. Came at appointed time to give estimate and did the work in the time schedule as promised.

Very polite and professional. However, this company only services the northern Virginia area. Dale City is too far south.

I LIKED THEM. THEY WERE RESPONSIVE AND GREAT. THEY QUOTED A FAIR AND REASONABLE PRICE AND DID A TERRIFIC JOB. I WOULD STRONGLY RECOMMEND THEM TO OTHERS.

WE WERE SATISFIED WITH THE WORK FOR THE PRICE WE PAID. WE WOULD RECOMMEND THIS COMPANY FOR SERVICES TO ANYONE. THE WORK WAS COMPLETE WITHOUT ANY BARRIERS.