On Friday, March 2, 2018, we were having breakfast when we saw some shingles flying off our roof due to the severe storm. While the house and roof are old, this had never happened, so we were unsure and nervous about the size of the potential ensuing damage. I immediately went online to find a roofer as I predicted that the storm would soon cut our power and internet capability off, which it did shortly afterwards. After reading up on KCSI Construction, I called and spoke with John Knowlan. The first impression is very important. He promised to come by the same day to assess the damage, which he did despite the ongoing severe storm because he wanted to assess whether a temporary tarp would be needed to prevent water leakage. He promised to put us on his schedule as soon as he could. Although the damage was not as bad as we initially thought it would be, due partly to my unfamiliarity with the roof system, John stood by his words, gave us the estimate for a repair and a replacement over the weekend, and sent his crew today, Tuesday, March 6, 2018. He told me he received some 360 calls after I called him. He could have pushed me back on his schedule to take much bigger jobs ahead if he were merely after profitability, but he did not and honored his promise. The two workers who came with him have worked with him over many years, with one working with him for close to 20 years. They did a superb job in a timely manner in repairing the damage and cleaned up perfectly. In addition, without me asking them to do this, they also nailed down some loose portion of the soffit which was within reach when they climbed the ladder, and also cleaned up some portion of the gutter which was full of debris. This was not in the original scope of work, but going this extra mile means a lot. It shows they genuinely care about their customers's house condition. If you care about integrity, honestly, and professional workmanship, it is worth trying KCSI Construction.