Jim McKay Chevrolet Inc

They were extremely nice. They got me in and out. It was fabulous.

We've used them for years. It was under warranty so I didn't pay anything. The service department is top notch, very professional and very responsive.

I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me. Please avoid this place at all costs. You are better off pushing your car 10 miles than stopping here -- the only thing that will get fixed is your wallet.

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It's a family owned business and they are very good. The customer service is excellent. They always call the next day to check up.

They completed this effort in a timely manner. I have been regularly taking one of my cars to this dealer maintenance department since October 2003 and I have been consistently pleased with their work. They have always completed the maintenance and repair work accurately and on time while charging a fair price. My favorite service manager is Bob, but all of the service managers do good work at diagnosing and anticipating problems and behave professionally. I would strongly recommend this dealership for anyone with a GM vehicle.

From the very start the service advisor was professional, polite, and kept me informed the whole time my vehicle was in for service. In less than an hour I was back on the road. Top notch work from top notch staff. Excellent place to do business. I am hard to please and Jim McKay Chevrolet has won my business. I WILL be back there to do business again.

Bob Homstad coordinated what was, by a wide margin, the most impressive dealer vehicle service experience that I've had in years.
My late-model, knock-around GM vehicle is nearing the end of its servicable life, and I decided to use a GM-dealer for scheduled service to identify any major issues. While it's likely that Bob and McKay technician, Todd, could have identified a long list of potential problems, they seemed mindful of my goal to keep an old car safely on the road. With the car on the lift, they took time to show me what I should and shouldn't do. Conclusion: replace tires and be mindful of both the potential problems with and costs of maintaining an aging exhaust system. If you want to match a small-town shop feel with what seems to be too knotch technical skills, you'll find a good fit here.

dropped car off in evening after work. explained concerns to advisor. advisor called next day after mechanic's review. recommended hub bearing assembly replacement and cabin filter change. rejected cabin filter change because it was replaced within last 8 months. picked car up the night after dropping it off.

They replaced the bad part causing the batter to drain and updated the computer software of the car. They listened carefully to our recounting of using other repair services who did not solve the problem. They were determined to find the problem and fix it and they did.

They have been here for years. They know me there, I go in and Bob knows me and says hi. The inspection was free, because we bought the car from them; it gets inspected for life. They give all around good service.

I've been going to them for five years, so I have a good relationship with them. They're also close to my campus.

Everybody that works there is professional. Some of the workers have been there for as long as I have been going to this shop. The prices are a little high, but I know that the job is going to get done right. They made a mistake a couple years ago, and they took care of it right away. I have been going to this shop for 50 years. My family and I have purchased several cars here over the years.

They are very professional and knowledgable. They do what they say and are on time.