About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
| Number of Stars | Image of Distribution | Number of Ratings |
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| 67% | ||
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| 33% |
Filter reviews by service
From the start I had issues with the service from this Best Buy employees and manager.
I asked for help two times and waited 15 minutes for help. There was no one in the appliance department and there were very few customers in the store. I had researched what I wanted on line and just needed to make the purchase in the store and set up delivery and install.
It took THREE weeks for the dishwasher to be delivered. I had stated for them to call me 30 min to one hour prior to showing since I did not live at the property. I was assured I would receive the call. I confirmed this twice. I received NO call. I was lucky that my tenant was home.
I rushed over and the dishwasher was sitting in the kitchen and the old one was not taken away.
I went to Best Buy and was told I turned down the install, which I did not, and it would be another week before they could get someone out to install. We set the date for the following week on Wednesday.
On Monday I man showed at MY house, wrong property and wrong date, to install the dishwasher. He could not travel to the correct site and instead the install was cancelled.
I went back to Best Buy and now the Wednesday date was filled and they could come in week.
I got a call later that day saying they could fit me in on Wednesday.
Then the next day I received a call saying they could not fit me in for the install.
I spoke to the manager and there was NOTHING they could do. Meanwhile, the dishwasher had been sitting in the kitchen for a week and I had ordered it a month ago.
I hired a plumber who installed it and took the old one away.
Their customer service is poor and the experience was so stressful I will NEVER purchase an appliance from Best Buy again.
Licensing
State Contractor License Requirements
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