Geek Squad - Best Buy

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From the start I had issues with the service from this Best Buy employees and manager. I asked for help two times and waited 15 minutes for help. There was no one in the appliance department and there were very few customers in the store. I had researched what I wanted on line and just needed to make the purchase in the store and set up delivery and install. It took THREE weeks for the dishwasher to be delivered. I had stated for them to call me 30 min to one hour prior to showing since I did not live at the property. I was assured I would receive the call. I confirmed this twice. I received NO call. I was lucky that my tenant was home. I rushed over and the dishwasher was sitting in the kitchen and the old one was not taken away. I went to Best Buy and was told I turned down the install, which I did not, and it would be another week before they could get someone out to install. We set the date for the following week on Wednesday. On Monday I man showed at MY house, wrong property and wrong date, to install the dishwasher. He could not travel to the correct site and instead the install was cancelled. I went back to Best Buy and now the Wednesday date was filled and they could come in week. I got a call later that day saying they could fit me in on Wednesday. Then the next day I received a call saying they could not fit me in for the install. I spoke to the manager and there was NOTHING they could do. Meanwhile, the dishwasher had been sitting in the kitchen for a week and I had ordered it a month ago. I hired a plumber who installed it and took the old one away. Their customer service is poor and the experience was so stressful I will NEVER purchase an appliance from Best Buy again.

They have great customer service. It's a smaller best buy so they do a really good job.