Fix & Style Mobile Device Repair Center
About us
Mobile Phone Repair, Smart Phone Repair, Tablet, iPhone and cell phone repairs. Repairs are completed while you wait! We offer a large selection of smartphone and tablet accessories. iPhone, iPad, iPod, Mobile phone, Smart phones and tablet repair. Most repairs are done in 30 minutes, while you wait. Many accessories available. Mobile, iPhone, tablet and Smart Phone repairs. Repairs while you wait and most repairs are completed within 30 minutes. Free diagnostic check on your device. Offering a large variety of accessories.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 4% | ||
| 4% | ||
| 0% |
"Mr. [Member Name Removed], I apologize for the late response but it seems like we haven't been receiving email updates when customers leave reviews. I'm very disappointed that you weren't pleased with your service in October. Bate and switch is not apart of our culture. I think what could be more clearly explained on the phone is that when a customer calls on the phone we are quoting a price for the glass being broken on the device, however when the device gets in to the store, what we see sometimes is damage to the frame that holds the glass, like the corners being badly bent in, pushed up or other frame work that needs to be done in addition to the screen repair to get the screen to lay flat on the iPad. The framework adds additional time to the repair above and beyond a standard screen repair. You were charged extra for 3 corners and the plastic bezel, that is a separate piece which holds the screen, was also damaged and you were charged for that. It's not our intention to mislead our customers, however in this case it seems like that has occurred and we will use your feedback to train our team to ensure this never happens again. I hope we can have an opportunity to make what was wrong, right. In the future, if you are willing to give us a chance, we will give you $50 off your next repair. Please refer to this angies list review to redeem this discount. Sincerely, Fix & Style Management"
I would definitely use company again
"[Member name removed], Deeply apologize about the trouble we had with your repair. Part availability was definitely a major challenge with this device. However familiarity was not a challenge, as we were able to complete the initial repair without any challenges, aside from glass back which was glued to the frame, which we had to go through to complete the initial repair requested that had to be re-ordered. We totally understand your frustration and we are doing are best to get your device back to ASAP. The device was fresh to the market and parts were very scarce. We should have you wrapped up very soon. Thank you for your feedback as they continue to help us get better. In the future, we'll be more cautious about accepting repairs for a device that has limited part availability. Best regards,"
I sent an email to describe the problem and then went to their location. The tech at the desk, Michael Parks, remembered the email, and suggested I spend the $29.99 they charge for a diagnosis, with that amount credited also to the fix time charge. He promised a response within 24 hours.
Four hours later he called me; the problem had been solved - some settings had to be reconfigured, arcane stuff I probably couldn't have done myself. I picked up the cell phone, and it works like it should.
The Nexus 4 is a pure Google phone and not sold in stores, and it's not offered through a carrier. There were no other options for quick repairs.
Now when I need a battery replaced - the Nexus is a sealed phone like an iPhone - I know where to go. These people should help me get the maximum life out of this excellent phone. It was interesting too to see their offering to work on iPads and iPhones; they know what they are doing.
"Ms. [member name removed], We appreciate your support. We value your business and your feedback. If you have any challenges with the parts we replaced on your device, don't hesitate to contact us, we will be more than glad to assist you. Sincerely, Michael Parker Fix & Style Mobile Device Repair Center"
When I complained, I was informed that their terms of service stipulate that products may be altered through the repair process. They refunded me $10, but that's all that they said they could do.
Licensing
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FAQ
Contact Information
11094 Lee Hwy, Fairfax, VA 22030
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