Fairfax Garage Door

Outstanding experience from sales through installation.

It was excellent.

The result is it went extremely well from job estimate provided by Pete to updating the estimate after Q&A, to selection of Pete's company to scheduling by Ryan to installation by Nelson. Nelson, the installation Tech was top notch. The Ops manager Ryan was very responsive. There was a small material issue that he quickly addressed. I would recommend them for the value of the price charged and the quality of the installation. I had requested quotes from several contractors, and the one I thought I would go with that also impressed me but happened to be $164 cheaper became non-responsive to my follow-up. And they advertised themselves as being #1 in my area. Background if interested in additional details: This job was similar to one done about a month ago where the reviewer indicated the home was older with old wood carriage doors in dismal condition. What sets Fairfax Garage Door (FGD)/Gaithersburg Garage Door (GGD) apart from the others is at least one of their technicians has carpentry skills, and is why they could tackle a job where other companies won't. I had issues with wood rot in two areas - jack plate between the center column separating the two garage doors and the exterior trim (vertical jambs). While I decided to replace the jack plate myself and hired a Handyman for the trim; knowing Pete's company could and would provide one-stop shopping was very important in my decision to hire FGD/GGD. The meticulous tech, Nelson, completed the job in less than 6 hours, which included helping me move my project car to open up the space to answering my questions and training me on the new controls (panel and remotes). Thanks Nelson! Also thanks to Pete and Ryan!

I have used this company several times to repair my garage door. They are responsive, punctual and do good work.

Great customer service. Took the time to meet with me and discuss options. Not the cheapest quote I got but the most professional. Highly recommend

Technician reprogrammed remotes, realigned sensor etc explaining what he was doing so that in the future I have the knowledge to deal w any similar problems. Prompt, personable.

Fine. Technician came

Perfectly. The work was done quickly and efficiently.

I checked with three garage door companies. Fairfax Garage Door was the most responsive by far. Their price was competitive and the product had good reviews. The person who came to install the doors was clean, neat, personable and efficient. He took time to answer my questions and offered information about maintaining the doors and motorized opener. When he was done he had cleaned up and swept where he had been working. The new doors are almost silent and I can already feel the difference from the insulation in them. I am very pleased with the product and the work performed and would definitely recommend this company to others.

Fantastic - on time and work quickly down - professional and fast - but well done.

Very well. We took a long time to decide exactly what we wanted but once we did the job was done very quickly and completed in one day by a polite and helpful crew.

Great nice job

After the repairman (otherwise excellent) left, I noticed four of the roller spindles, the last set of the eight to be put on, were extra long, and the shiny top two could easily be seen from the outside through the garage door window. Since another appointment would be difficult, I thought about sawing down the spindles (a tough job) or just taping the visible portion up with black electrician's tape (which I did). I haven't called the company to complain, as another visit would be problematic for my brother and presumably them. I'm guessing the repair person didn't have another set of regular spindles and just used the long ones. They function fine, but they do protrude. I don't know if this is a common practice (though I've never seen it before) or if there's a safety hazard, but, once one takes the time to notice, one can easily see that something is unusual. For this reason, on your second rating request, I didn't give them an overall "A." If putting on extra-long spindles is common practice, I'm open to changing my rating. Thanks for the opportunity to give feedback!

Fabulous! I called in the morning and they were able to schedule Justin by the afternoon. He did a super job and will definitely recommend to others!

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