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Fairfax Auto Repair

4.8(
285
)
Alarm or Security System Installation, Alarm or Security System Repair, Alarm or Security System - Monitor,

About us

Family owned & operated. Fairfax business! Angie's List members discount available! FREE 2nd OPINIONS!!! We employ only trained certified technicians. Our facility will meet the highest standards in vehicle repair, competency, reliability, cleanliness, competitive pricing, and overall experience. Feel free to contact us and experience the difference yourself. We're happy to help. Come find out why we have been Award winning 7yrs with Angie's List yourself!

Business highlights

31 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8285 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
2%
2
1%
1
0%
Write a review
Showing 1-25 of 285 reviews
Mark H.
Oct 2020
5.0
Yes, I recommend this pro
They are excellent, very thorough, and go out of their way to help. They are very good people and I would highly recommend them. I will continue to go to them.
R R.
Jun 2020
1.0
manager declined angies list deal even though the owner approved using it
Judith O.
Aug 2019
5.0
Yes, I recommend this pro
$23,000
Very pleased with service. Steve and Dan, Service Mgr., diagnosed the problem as a failed battery, which was replaced. Other parts/components were tested and found to be OK Although they were extremely busy, they bent over backwards to do the job quickly and answer all my questions. They are true professionals.
Suzanna V.
Oct 2018
5.0
Yes, I recommend this pro
They are the best and I can always trust them. They do not try to do work that is not needed. I would highly recommend them and I will continue to use them.
Josiah H.
Sep 2018
5.0
Yes, I recommend this pro
$55,000
Extremely professional repair shop. You don’t normally find this level of service in the auto repair industry. The price they quoted was what I paid, no hidden fees. They called and checked up Several days after. This is the best auto repair shop in Northern Virginia!
Kevin S.
Jun 2018
5.0
Yes, I recommend this pro
$20,000
They were exceptionally professional and polite, the service department told me I could drop it off in their lot, and they would take a look next day. I had an appointment for 2pm, by 10am they had already taken a look at the car and diagnosed the issue. They provided me with all the details and explained the necessary fix. Not only did they diagnose and fix the issue, they also did an overall vehicle check, providing me with some things to consider and watch for in the future. Overall, my experience was great, I will surely be a return customer.
Response from

"[Member Name Removed], Thank you for the kind review! We are happy to hear that your issues where fixed efficiently and done in a timely fashion. We look forward to seeing you on your next visit. Thanks, - Your FAR Team!"

Michael R.
Mar 2018
5.0
Yes, I recommend this pro
$80,000
From start to finish, my car was well cared for. The customer service was excellent and the information provided was straight forward. They not only handled the repair but also gave my car a complete review in order to address any other issues at the same time. I will definitely go back again for future service requirements.
Response from

"[Member Name Removed], Thanks for giving us the opportunity to give your vehicle a good quality "bill of health", as well as giving us the opportunity to fix your repairs! We hope too see you again for any further repairs and maintenance items. Thanks -Your FAR Team!"

Matt H.
Mar 2018
5.0
Yes, I recommend this pro
Excellent, I think I've found my new auto repair spot
Fae W.
Jan 2018
5.0
Yes, I recommend this pro
Always top care and quality.
Mary Ann A.
Nov 2017
5.0
Yes, I recommend this pro
Recently I took my car to have its periodic maintenance at the dealer. I was told that my car had a major rack & pinion problem that required a costly repair. I decided to get a second opinion. After the owner of Fairfax Auto Repair checked my car for the major problem, he took the time to show me the underside of my car and explain that there was no rack & pinion leak. My experience at Fairfax Auto Repair gained my trust and business. Everyone was professional and attentive. I would recommend this business to others.
John A.
Oct 2017
5.0
Yes, I recommend this pro
$101,500
The work was done quickly and exactly as agreed to. I'll be a repeat customer for sure.
Response from

"[Member Name Removed], Thank you so much for giving us the opportunity to serve you. We value your business and we hope to have the pleasure of doing business with you for many years to come. Thank you, FAR"

Kathleen S.
Aug 2017
4.0
Yes, I recommend this pro
$14,900
They put freon in my car. They said they would not charge me for the freon. I paid $149 for them to identify the problem. I said I would wait. I don't drive all the time as I am retired. It has been since July 6th and the air conditioning is still working. So I am happy for now.
Response from

"We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call me if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come. Sincerely, FAR"

Joan R.
Aug 2017
5.0
Yes, I recommend this pro
$21,000
It took longer than they told me it would (3.5 hours vs 2 hours) but the price was fair and the work seems to have been done well. They have wifi in their very small waiting area so I was able to get some work done while waiting. I will definitely use them again.
Response from

"Thanks for giving us the opportunity to serve you. We greatly value your business. We actually just redid our waiting area and cannot wait for you to come back and see it. Sincerely, FAR"

Fred B.
Aug 2017
5.0
Yes, I recommend this pro
Outstanding!!!
Response from

"Thank you so much for the great review :D we hope to see you soon. Take care, FAR"

Renzo P.
Jun 2017
5.0
Yes, I recommend this pro
$12,000
They are pretty nice people. They are honest and pretty straightforward. They get things done and they tell you exactly when to pick up the car and it is usually ready. They provide good estimates. They tell how much time and money it is going to take and there are no surprises. They're the best.
Response from

"Thank you so much for the amazing review. We value our customers here and we want nothing but the best for everyone. Take care, FAR"

Renzo P.
Jun 2017
5.0
Yes, I recommend this pro
I've been going there for probably 3 years and I really like their service. They are very clear about what they are going to do and they execute it and it's usually on time.
Response from

"Thank you so much for allowing us the opportunity to do business with you. Our number one goal is customer satisfaction and its great to know that we are meeting those goals. Take care, FAR"

Gilbert G.
May 2017
2.0
$4,500
Declining Quality Alert Be careful with this place! This auto repair shop has experienced staff turnover in the past 3 months. As a result, both quality and customer service have declined. I miss AJ and the previous auto service managers as well as receptionists who no longer work here. I initially came in for an oil change and 140,000 mile checkup on my 2006 Honda CR-V, but was upset by a call an hour later. The new service manager, Otto, (who joined 3 months ago in Feb. 2017), called me to explain the oil change was finished. Before talking about the 140,000 mile checkup work, he pushed me to authorize a $64 pressure test related to the radiator fluid. I have NEVER been pushed by Fairfax Auto Repair to authorize a test without an explanation for why it was needed and the pros/cons of having the work done at a later time. What was worse – I asked him for an estimate of the remaining 140,000 mile maintenance work if the pressure test was not done. He said he would get back to me later… That was a huge RED FLAG. I ran from the coffee shop to pick up the car and decline any work. Luckily, I got there in time. On the billing sheet, the mechanics planned to “upsell” the following services that had nothing to do with the 140,000 mile checkup: (1) tire re-alignment, (2) remove & replace cabin air filter, (3) front and rear differential fluid service. I know that restaurants can rapidly decline in quality when the manager or staff changes, but I had no idea that an auto repair shop could experience the same problem. Be careful with this place and any suspiciously positive Angie’s List reviews! It’s not the same auto repair shop. I’m disappointed that I have to find a new auto repair shop, but at least I can warn other Angie’s List readers before it’s too late.
Jon K.
May 2017
5.0
Yes, I recommend this pro
$2,500
.
Response from

"[Member Name Removed], Thanks for the great review. We hope to see you and your Audi again soon. Take care, The Fairfax Auto Repair Team"

Charles L.
May 2017
5.0
Yes, I recommend this pro

I did the work elsewhere. There was no charge for the estimate; it was over the phone. I was in a place that gave me a quote that seemed real high so I called around to see for that same work. They gave me a price that was substantially lower than where I was. Then I did some more calling around and I got an even better price somewhere else. I price was on the good side of normal but I found a place where the price was really, really excellent. I would have expected their quality to be an A based on their reputation. They picked the phone right up. I thought the guy was perfectly fine.  

Response from

"Thank you for the review. This feedback is always helpful for our business. Please keep us in mind for future repairs. We look forward to servicing your cars in the near future. Fairfax Auto Repair"

Mike B.
Apr 2017
5.0
Yes, I recommend this pro
$2,500
I have been going to Fairfax Auto for a few years now. They are always very professional and responsive. And they do not push you for additional repairs like their competitors. They just give you the facts. I have used the great deal they offer on Angies List for the Oil Change. But the last two visits have brought on the added fee for shop expenses...approx $8.00. This was a total suprize and unexpected. It is not listed anywhere on the Coupon or in Angies List 'fine print'. I pointed this out during both visits and did not pay the extra fee. I think most people will gladly pay the extra fee, as the coupon is still a great deal, BUT the owner needs to work with the Angies List representative to get their coupon adjusted. I really like these guys...but they need to get the coupons updated...and should honor theses that have already been bought.
Plomarz I.
Mar 2017
5.0
Yes, I recommend this pro
$1,500
I got a deal for 2 oil changes. I liked the deal. I was able to get in. They were able to take care of the issues, and I was able to get out of there. There wasn't anything extra. They just did the oil changes and I got out.
Mary A.
Jan 2017
5.0
Yes, I recommend this pro
$3,300
Great as usual. Paid a little extra due to amount of oil, type of oil filter.
Mike B.
Dec 2016
5.0
Yes, I recommend this pro
$2,500
Timely, fast, smooth running operation
Robbie J.
Nov 2016
5.0
Yes, I recommend this pro
Great I would use them again.
Mike J.
Oct 2016
5.0
Yes, I recommend this pro
unknown
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Showing 1-25 of 285

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Fairfax Auto Repair is currently rated 4.8 overall out of 5.
Fairfax Auto Repair accepts the following forms of payment: CreditCard
Yes, Fairfax Auto Repair offers free project estimates.
No, Fairfax Auto Repair does not offer eco-friendly accreditations.
No, Fairfax Auto Repair does not offer a senior discount.
No, Fairfax Auto Repair does not offer emergency services.
No, Fairfax Auto Repair does not offer warranties.

Contact Information

9425 Mathy Dr, Suite D, Fairfax, VA 22031

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