F J Hooks Plumbing Inc
About us
We are a small, family owned and operated company. We offer a military and senior discount.
Business highlights
46 years of experience
Services we offer
General plumbing repair, bathroom & kitchen remodeling., faucets, leaky faucet, low water pressure, new bathroom fixtures, pipe, sinks, toilets, water heaters
Accepted Payment Methods
- CreditCard
Reviews
4.9216 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 0% | ||
| 1% | ||
| 0% |
Showing 1-25 of 216 reviews
Joe S.
Jan 2022
Have used F J Hooks for many years on general plumbing issues for a 1934 house in Arlington. They are very dependable and their work is excellent. Easy to communicate with via both telephone and email, and prices are reasonable. Highly recommend.
Katherine H.
Aug 2018
Rick the plumber did good work and seems like a reasonable guy, but his team has a serious misunderstanding of good customer service. Rick had trouble finding my address and couldn't get a hold of me because whoever took my phone number when I made my appt mixed up the numbers. My mom was at my house waiting for him while I was at work, and when she called the office to find out why he had not arrived during the agreed-upon time period, she was met with shocking rudeness. The woman she spoke with insisted that my mom was in the wrong, that Rick had gone to the right address the first time and would NOT be coming back out to perform my service. She accused my mom of calling her a liar and had her in tears by the time she hung up on her. I called back and was treated with further defensiveness, even after I confirmed that the phone number they had called to contact me was not my phone number. The woman on the phone acted very inconvenienced and offended throughout the call. She denied my mom's account of their conversation, saying my mom was "exaggerating." No apologies, no sympathy for my mom's wasted time. Keep in mind that none of the mistakes here were ours. Hooks took down my phone number incorrectly and Rick went to the wrong address. Those things alone wouldn't have been a big deal! Accidents happen. It's the way they're handled that counts. If Hooks had prioritzed helping their customers over defending themselves, I would be writing a much different review. Rick did come back out to my house and fix the leak in my toilet, and according to my mom he was very apologetic. I'm sad to say that although I was pleased with his service, I can't picture myself using Hooks again, nor would I recommend them to anyone. No level of service is worth being berated and belittled the way my mom and I were. Rick is a good plumber, but there are other good plumbers in the area, with customer service people who are actually interested in serving customers.
Response from F J Hooks Plumbing Inc
"Dear [Member Name Removed], So sorry for this misunderstanding. Yes, the phone number was transposed, however, Rick had assured our office he was at the right address and no one was home. Our office was being told that he was there and your Mom obviously was saying he was not. When Rick returned to the job, he then indicated that he had been at the wrong address, which was one street over, however, the address on his ticket was correct. Our office unfortunately was caught in the middle. I apologize if you feel you were treated rudely and would love the opportunity to help you again. If you have any issues, please call me directly. Thank you! Peggy Hooks"
Robin B.
Jun 2018
They did a wonderful job. They are not cheap but they are wonderful and they do not do roto rootering of drain.
Marilyn M.
Sep 2017
They did a great job! Prompt to keep appointment, very helpful in looking at problems, solved all very well! Responsive to needs!
Thomas V.
Sep 2017
F.J. Hooks did excellent work. I especially appreciate its willingness to accommodate some special requests of mine for materials (U.S. made parts) and scheduling. The crew arrived promptly, worked very efficiently, and cleaned well afterwards. I also appreciate that the crew was able to stabilized the shower head pipe without cutting into the back side of the wall (as was identified as a potential problem area).
David M.
Aug 2017
It was outstanding in all respects. The technician, Rick, was very professional and knowledgeable, and courteous as well.
Randall H.
Jun 2017
I recently hired F.J. Hooks to replace my 40-gallon gas water heater. They shoe-horned the new water heater into my small utility closet in such a way that its pressure safety valve was compromised and my furnace operation was adversely impacted. The installation also failed Fairfax County's required inspection, twice. They took no responsibility for any of this and showed no sense of obligation to make the situation right.
Instead, they sent me two new proposals: 1) to charge me the same amount all over again to install a narrower water heater (which I researched and made them aware of) with no credit of any kind for their first installation, and/or 2) to charge me nearly the same amount again to relocate some valves and re-position the water heater. My confidence in their abilities gone, I engaged another plumber who quickly moved the valves, re-positioned the water heater, and replaced the vent piping, all for a fraction of the Hooks proposal. The new plumber's work also passed county inspection immediately. I'll never do business with F.J. Hooks again and DO NOT recommend them.
Response from F J Hooks Plumbing Inc
"Dear Mr. [Member Name Removed], We are so sorry for all of the confusion with regard to your water heater. The first mistake was in scheduling. The person who scheduled you should have asked the appropriate questions about the space that the water heater was in. We then would have had some idea of the space constraints we were dealing. The water heaters today, are larger and often times there are space issues. We would have certainly made all of this right for you had we been given the opportunity. Regards, Peggy"
Mandi W.
May 2017
Jesus was on time, courteous, professional, knowledgeable, and performed the work I requested. This is the third time that I have called FJ Hooks for help, and they will remain my preferred vendor! Everyone from the ladies in the office to the repairmen that come out to do the work are fantastic. Thanks to all at FJ Hooks!
Response from F J Hooks Plumbing Inc
"Thank you [Member Name Removed]! Please call us with any future needs you might have. Regards! Peggy"
Linda P.
May 2017
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Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Donna H.
May 2017
Great job by Jesus! He is knowledgeable and a great worker
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Christina S.
Apr 2017
Hooks Plumbing always does an excellent job. They are my 'go to' plumber. I am in the building industry and always recommend Hooks. Consistently professional and excellent quality service.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Mason G.
Mar 2017
unknown
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Helen N.
Mar 2017
The team arrived on time. They did exquisitely precise work to find the leak so as to minimize the size of the hole in the ceiling wallboard. The soldering job was the best I've seen -- very clean. This was the second time I've had Hooks in the house and I would call them again if needed. The main office bills the customer, so the cost shown below is an estimate.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Terry D.
Mar 2017
unknown
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Joan M.
Mar 2017
Excellent, professional service,
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Sam G.
Mar 2017
unknown
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Paul O.
Mar 2017
Had to wait 2 wks for service. Faucet replaced properly. But shower required second visit to actually fix leak. Over charged-different pricing quoted. Took long time to get a response to billing Inquiries-Then tried to tack on a late fee.
Response from F J Hooks Plumbing Inc
"Mr. & Mrs. [Member Name Removed], So sorry for the long wait with scheduling. We are a small company, therefore a lot of times the waits may be slightly longer. To install a customer supplied faucet, we have a standard charge of $250.00. We installed the faucet and changed a washer in your shower. You were given a discounted rate. I am so sorry you were not pleased our pricing. If you have any future plumbing needs, we would love the opportunity to help you. Peggy Customer Service Manager"
Carol L.
Feb 2017
unknown
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
John W.
Jan 2017
Showed up on time and did a great job. He was have for about 1 1/4 hours. I have used them many times. They always do a good job.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Georgia W.
Jan 2017
Fabulous! Rick is not only very nice, he's also really smart and neat as a pin!
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Martha H.
Dec 2016
N/A
No complaints-on time, professional, competent.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Dana G.
Dec 2016
OK-still had a prob after. They came back & fixed.
Response from F J Hooks Plumbing Inc
"Thank you for the review. We were initially called to install a trip lever and fill valve for a Toto toilet, which we did. We were then called back because the toilet was running. We installed a Toto flapper at cost, not for our time or for a return visit. We hope that all was taken care of at that time. Please let us know if you need anything else. Peggy Customer Service Manager"
Mike H.
Nov 2016
Perfect. Very timly in their response and professional job in all respects.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
GAGE P.
Oct 2016
They did a great job. Quick and clean. They thought they would have to disassemble the sink but it wasn't necessary. They even billed us later.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Michael M.
Sep 2016
They are great. They are 100% reliable. They are a good company. I have used them several times. Their price is always reasonable. I don't challenge their pricing. I would tell others to use them, don't go anywhere else. These guys are great.
Response from F J Hooks Plumbing Inc
"Thank you so much for the opportunity to take care of your plumbing needs and for taking the time to review us on Angie's List. We look forward to serving you in the future. Peggy Customer Service Manager"
Licensing
State Contractor License Requirements
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FAQ
F J Hooks Plumbing Inc is currently rated 4.9 overall out of 5.
F J Hooks Plumbing Inc accepts the following forms of payment: CreditCard
No, F J Hooks Plumbing Inc does not offer free project estimates.
No, F J Hooks Plumbing Inc does not offer eco-friendly accreditations.
No, F J Hooks Plumbing Inc does not offer a senior discount.
No, F J Hooks Plumbing Inc does not offer emergency services.
No, F J Hooks Plumbing Inc does not offer warranties.