CARPET YARD

Perfect. Everything was done professionally.

They have a guy there who is a genius.  I am going to use them again, in our new house.  The price was reasonable, it was a lot of work.

I went with Carpet Yard about 13 years ago for wall to wall carpet installation and decided to go with this company again for a more extensive installation.  I selected a carpet that is very dense with stiff backing which was probably more difficult for the installers to work with. The crew was very efficient and finished the job more quickly than expected.  I am very pleased with the final product:  a lovely carpeted home.

Carpet Yard came recommended by my father who bowled with Alan Fox for many years and had used Carpet yard to carpet their basement and upstairs many years ago.  With the purchase of my first home I got several bids and checked prices and decided to go with Carpet yard even though it was a little more expensive than a few other places.  I chose Carpet Yard because I wanted a company that knew flooring, and carpets, and had been in business for a long time.  Chain stores had lower bids but I had read some poor reviews with the installation crews they sub contracted out for.  The carpet we chose took a little while longer to get from the manufacturer than I had hoped, yet still arrived and was installed in time for my family to move in, on time.  The carpet looks great and feels great.  We have lived one year with this carpet and my family is still very pleased with the look and feel of the carpet.  I was home during installation and the crew did a marvelous job and cleaned up very nicely.  They laid down protection for my other flooring which had recently been sanded and stained. 

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We ordered a rug from Carpet Yard in 2012 and then had them install some wall-to-wall carpeting in our basement in 2013. In both cases they were nice, responsive, and easy to deal with. They let us bring swatches home for a week or so to compare in our space, were easy to get on the phone, and had good availability for scheduling delivery and installation. We shopped around a little and I found their prices to be somewhat higher then the national companies, but then again, they didn't demand that I order the carpets on the same day I got the estimate like one of the other places I looked at. A slightly higher price seemed like a fair exchange for better service and for supporting a local store.

Our washer overflowed and got a 20' by 5' section of carpet wet. I pulled up the carpet and dried it out; I also removed the pad and dried it. I then contracted with Carpet Yard and they sent one of their installers out. He did an excellent job of reinstalling the carpet, which took about an hour. My only complaint, really, is that $225 for an hour seems like a lot for carpet work. However, we'd had an earlier, good experience with Carpet Yard and the other carpet companies were unresponsive when we called.

Advice and service were top class. Competitive pricing. Work was done as planned, and on time, We were pleased wirh the installation.
The carpet turned out top be factory defective (yarn was easy to pull out). We complained to Carpet Yard who promptly responded, agreed with our view and contacted the manufacturer. The factory rep come to our house, took samples and pictures; later on the manufacturer indicated that they felt the carpet was OK. Carpet Yard then insisted with the factory and after seberal to and fro's the factory agreed to replace the carpet. It took the factory more than 4 months to produce the carpet as two of their runs did fail the factory pull test, giving credence to our original complaint.
THe new carpet (which passed the tests and does not shed!) was installed by carpet yard, about one year after the original carpet was installed. We could not be more pleased with the service and work quality of Carpet Yard, and recommend them as a top quality carpeting provider.

They also installed the carpet. I did a lot of shopping around and I thought the prices were really competitive and I thought they had an awesome selection. The sales man was really knowledgeable and the install team was professional. I know some places subcontract installation out, they don't know who is coming or how many years experience they have. With Carpet Yard their installers work for them, they have many years experience and the quality shows. The carpet turned out fabulous. I think they were great to work with.

I specifically worked with Chris after having my interior designed pick a pattern. The company that she found for me gave me a quote that seemed very high, so I went into carpet yard to see if I could beat the price. I did not tell him what my original quote was for, and he was quite a bit less expensive than my original quote. I ended up picking a different pattern anyway, and this was also very reasonably priced.In terms of the quality of the install, it was flawless. I really have no issues whatsoever. The carpet looks great, and feels great. Holding up well, but it has only been down for a month.I would highly recommend them.

Carpet Yard installed carpet in upstairs bedrooms, hallway and stairs last month (May 2011) and I was extremely pleased with that job so I went back to them in June when we were ready to have carpet installed downstairs. The first job in May was bigger at cost of about $5000. Cost of Job #2 in June was about $2000.

In comparing prices to other stores, Carpet Yard was slightly higher but it was worth it because of professional service and confidence I had in the outcome. At another carpet store, I was first ignored and then hurried along because the salesman had office work to do and it was approaching closing time. At another, it was more about making the sale and not about what I needed to know about carpet to make good choice for my house and budget.

A family member decided to move back in a few months sooner than initially planned so the June installation became a and quot;rush joband quot; prior to the move-in date. Allan, the salesman, came to house to measure and prepare estimate and also helped me select the type, grade and color suitable for our family (humans and canines!) and my budget. My calls to Allan were always returned promptly including times when he was not at the store. I made my final carpet selection on a Saturday and, thanks to prompt coordination between retail store, carpet mill and installation department, new carpet was installed by noon on the following Friday. As soon as carpet arrived from the mill, Randy called to schedule the installation and gave me useful instructions on what to do to prepare (removal of items from tops of furniture, removal of books from bookshelves and the like). Installation crew of 4 arrived on time and got right to work; they moved all furniture and books/other items we had placed in boxes. They were courteous and professional and worked efficiently together. After removal, the area was thoroughly vacuumed prior to new pad and carpet going in. The job was done in no time and work area was cleaned up to my satisfaction. Although not a part of the job, one of the men helped me carry a big, heavy (new) HDTV upstairs and get it safely on the stand in it's new location. Allan followed up several days later with phone call to find out if I was satisfied with the carpet quality and the installation.

They arrived on time and worked quickly. I did have to ask them to replace a couple of the old tack bars that looked water damaged. Otherwise, the carpet looks good, did a professional job and cleaned up afterwards

The installer was excellent. He even correct an issue I did not see with the way I wanted the stairs done.

We had walked into Carpet Yard with a sample from a designer. Our salesperson, Chris, priced the designer sample (which was $100/yard). He was able to find us a very comparable choice as far as color and quality, but lower in cost. He sent us two samples in the mail within a week, and came to measure our rooms. He provided us with an accurate estimate, and called to apologize when the carpet was on back order by 3 weeks. He was consistently professional, straightforward, and friendly.The installation team was prompt and did an excellent job matching the pattern. Somehow we all forgot to ask/provide the 50% final payment on the day of installation. The owner of the store called the next day to apologize,A and ask for our credit card number or that we send a check in the mail. I highly recommend this organization!

When I asked the salesman why I should buy from him as opposed to Home Depot his response was and quot;because they subcontract their installations out so you don't know who's really doing the work. We have our own installers - good old boys who have been with us for yearsand quot; We talked about that several times because I've had 2 bad experiences with non-English speaking installers who lack the skills that we paid for and can't understand basic instructions. Carpet Yard's price was a little higher but I felt comfortable about my purchase, until installation day.

2 young non-English speaking men and 1 lead man who spoke very broken English showed up on time. The lead man told me they were subcontractors, which means the salesman at Carpet Yard lied to me.

It's been several months now and I've had a chance to look closer and can see the lack of detail of their work. The fit and trim around the door jams and base boards isn't the best; they reused the existing tack strips that I thought would be replaced but I didn't saying anything at the time; but the worst problem is the half inch gap at the transition to the master bath that the salesman said they would fit the carpet up to.

I should have gone to Home Depot.

It was a good experience.

Good experience from getting help in the store making the correct selections, to the estimator who came to my house, to the installation process. I would use them again (and indeed, am about to).

I thought they were good. They did a beautiful job on the hardwood floor. The representative was very responsive. I thought they were very competitive in their pricing. Their pricing was a fair market value largely. They were very professional in the work they did. Their quality was excellent. They were very responsive and good. I would call them back in the future.

They are a good outfit. They were punctual and professional. They went out of their way to help me out by giving me a bid and scoping out the job. They were responsive and their prices were very competitive. I have recommended them.

I went to Carpet Yard to find something I could use to make an area rug (about 5'x10') for a vacation rental house. I selected a remnant from their remnant room. Overnight, they cut it to size. I picked it up the next day, along with the left-over pieces.

They did a great job with the carpet. They are very helpful and their price is very good. The price was good for the hardwood flooring, but I don’t think they did a very good job. As people they are fantastic. They are very friendly and fantastic. The hardwood installation was not the greatest.

I spent about $900 on that work. I thought that the pricing was a little high, but it was certainly within the ball park. They did an excellent job. They came when they said they would to give me the estimate and took time showing me sample. The guy that came to actually do the carpeting was excellent. They did a good job. The only thing that I was not happy with is that I felt that they did not take into account that the fact that the carpeting when it was removed that there would be places where the sun had bleached the wood. I did not think that they gave me enough information at the beginning when he gave me the estimate. When I called about it, when the installation was about to begin I did not get the greatest response, although they did call back to see how everything went. I am pleased with the carpet and the job that they did.

I was extremely happy with the service and products from Carpet Yard. I shopped around at a number of different carpet stores, and thought that Allan provided the best customer service of any store I visited. He worked with me to get a much more competitive price (even with a nice carpet pad) than any other store, and was very patient as I changed my mind several times. He was able to expedite the order so that I could have everything installed before a fast-approaching holiday. I am very happy with the carpet I chose, and the installation crew was very professional and quick. I contacted Allan a few weeks later to ask about carpet care and warranty, and he went as far as to drop off the written materials (with the portions that applied specifically to me circled to stand out) at my house the same day! You can't find service like that very much these days!

The installation went good in a sense. It took the guys 11 hours to install 100 yards of carpet. I thought that was a long time. The work was good. They were here forever. They got the job done. They were good guys. They took the old stuff out. They worked steadily. We have wrap around stairs, and that seemed to throw them off. Their product was good, but we had carpet installed years ago and it didn't take the people that long. I don't know if they were more meticulous or what. The final product was good and that's really all that matters. The overall experience turned very unpleasant towards the end when we dealt with the owner of Carpet Yard. Shaw Carpet (which is the type of carpet we bought) was running a promotion that was $200.00 off if you bought their carpet. We bought it just because of the promotion. When it came time to get them to refund us the $200.00, it was like pulling teeth to get it. I told them from the beginning that I was going to want to use the discount. They said that was fine and they would deal with it when we paid. In the end they did resolve it in our favor. Their prices were the same as just about everyone; average. The quality and work was good.

Chris was very knowledgeable in helping us make a selection. We were able to take samples home to compare with furniture colors. Delivery was as promised and the laying of rug done well. It was exactly what we wanted. All in all a very positive experience.