I entered into a contract with this company for the replacement of the roof (including replacement of one (1) skylight) and repair of approximately 2'X2' area of wind-damaged vinyl siding on an end-unit townhome. Although I initially worked with the company's salesman, I met with the company owner at the property the day that the contract was executed. We thoroughly walked through the job together before signing the contract on April 18, 2014. When awarding the contract, I informed the owner that I would be out of town beginning May 7, 2014. He assured me that the job would be complete before I departed on my trip. Approximately ten (10) days later, I was contacted early in the morning by the eighty-eight (88) year old tenant at the property. She explained that several men had arrived at the property to repair the siding. However, they were unaware of what exactly they were to repair. When she directed them to the damage, they requested she provide a ladder in order for them to perform the work. When she could not provide the ladder, they departed. Later on that week (approximately April 30, 2014) and without notification to me or my tenant, the roofing materials were delivered and placed upon the roof of the three (3) story structure. There they remained until the roofing crew showed-up on May 8, 2014 to install the new roof - NINE (9) DAYS LATER. Whether or not planned by the company owner to avoid my oversight of the work, the installation took place one (1) day after I had departed on my previously mentioned business trip. However, I had arranged to have a family member there to witness the installation. What she noted was that, while the roofing crew demonstrated competence in their efforts, the owner of the company had failed to provide enough felt underlayment and, therefore, they had run short by approximately 12and rdquo; along the entire length of the roof's peak. In addition, when working with the company's salesman, I had conditioned my execution of the contract on the company double-checking the size of the skylight before it was procured and then installed. The salesman agreed to this condition in writing. Moreover, in subsequent communications between he and I, he attested to the fact that this stipulation was specifically brought to the owner's attention before the company owner met with me on April 28th. However, the owner procured and had delivered to the property the wrong size skylight. When the roofing crew brought this fact to his attention on the day of installation, he directed that they use it anyway. Moreover, he explained to my family member that there was to be an additional charge for the sticks of wood that had to be installed to cover where the skylight frame encroached into the applicable opening in the ceiling. On May 17, 2014, I returned from my trip at which time I was briefed on the work by my family member. I also reviewed the job in-person. On May 20, 2014, I contacted the owner and informed him that the skylight was the wrong size and needed to be replaced. I also the notified him that the pieces of wood used to cover the skylight's encroachment into the opening in the ceiling and the damage rendered to my property in installing such was unacceptable. I explained that both needed to be corrected. His initial response was to reject my demand for him to correct his mistake and the resulting damage. Upon demonstrating the physical copies of the related communications in my possession that supported my position, he agreed to replace the skylight. That was May 28, 2014. On May 31, 2014 we both met at the unit for the company owner to measure for the new skylight. On June 16, 2014 he notified me that the order for the correct-size skylight had been placed, the skylight would be available on July 2, 2014, and that he would contact me to schedule the installation as soon as the skylight had arrived. On July 14, 2014, I had to contact the company owner for a status on the skylight. He responded that it had arrived on July 2, 2014 and would be installed on July 26, 2014. However, on Friday, July 25, 2014, the owner contacted me to explain that he needed to reschedule the installation. He explained that he would contact me on Monday, July 28, 2014, with a time for the installation to take place on Tuesday, July 29, 2014. The 28th, 29th, 30th, etc. have all come and gone. It is now August 12, 2014 and there has been no contact by the company owner regarding when this simple job, that started three and one-half months ago, will be completed. I want this company to install a new skylight that is correctly-sized, finish painting the replacement vinyl siding to match the color of the surrounding siding, and correct the damage unnecessarily incurred to the ceiling of my property from the company owner attempting to mask the size problems with the skylight installed on May 8, 2014.