Acme Stove Co

Justin, He was very helpful and nice. He gave us details run down how fire place suppose to work

Took 10 weeks as opposed to 6 to 8 weeks for doors to arrive. Once doors finally arrived they were no way going to fit measurements Acme took 8 weeks ago. Have not heard back from them in 2 weeks.

Acme Stove of Fairfax installed my Mendota fireplace insert in 2015. It's worked beautifully sever since. Yesterday, the display on the remote control went blank after it was dropped on the floor. I tried realigning the batteries but still no display. Tony White at Acme Stove told me to bring the remote in so he could look at it and if necessary match it with a replacement. At the store, Tony tried fresh batteries but still no display. He, however, noticed issues with the springs and contacts for the batteries. In a few minutes, he realigned the contacts and voila the problem was solved. The remote was back in operation. No charge for service. Tony's persistence and attention to detail saved me $180. Thanks, Tony. It's a pleasure doing business with Acme Stove.

The technicians were both very knowledgeable and polite. I didn't mind it taking two visits to solve the problem because they were taking a very conservative approach as oposed to just replacing a major component of the fireplace.

We asked them to come early in the year because we wanted to be prepared for winter. A month later the pilot went out. The person that came out said that he had to clean what Acme was supposed to clean. I was able to get it lit but the fire will not come up. We called them 2 times and they won?t call back after they said they would squeeze us in and they never did or called.

My Wife and I had a good time picking out the new wood stove. We saw Tony White he was extremely knowledgeable about all things stove. He gave us a great deal on a show room model helped us get a great installer from NICTO Chimney and we can't wait to use it even though we are in no rush for cold weather. We need some chimney work so we decided now was a good time to do the stove as well even with it being the beginning of summer. So we will be ready for winter this year. I also like the fact that should we lose power we will still have a way to heat our home and even have a cook top. If you want a wood stove in the Northern Virginia area Tony is definitely the guy to see.   

unknown

It was great.  Everything went fine.  They arrived right on time.  They were very professional, too.

Acme eventually installed the fireplace after some unfulfilled promises and a cancellation. We're enjoying the fireplace so far.  The scheduling process was extremely frustrating. I would have given Acme a higher grade if they were responsive to my calls and emails, but they weren't.

We showed Tony White a picture of our current equipment and explained what we are thinking of. He noted that our current gas log is very high quality and would likely give us many more years of service. On the principle of and quot;if it isn't broken, don't fix itand quot; he recommended against buying new equipment. Such honesty and directness is refreshing.
About two years ago I bought a high-end gas grill from Acme. The advice and service were just as good then. We talked about what I needed, they suggested alternatives to what I was thinking about initially, and I ended up paying less than I expected for a grill that was much higher quality than what I was considering elsewhere. They delivered and set it up on time, and threw in a couple of additional items at no cost. I would definitely buy from them again.

Tony White was outstanding! Help us understand the various options and price points. Made sure we went back and measured twice in order to size the insert properly. Recommended what was needed and what was optional. Recommended installer and electrician for the actual install work.

unknown

On March 6, 2014 I purchased a Mendota D-40 Deep Timber Gas Fireplace Insert from Tony White at Acme Stove in Fairfax. Mendota is a highly regarded more upscale brand in the gas fireplace insert offerings. They have a beautiful line of and quot;full viewand quot; models, but we chose to go with the older model D-40 with the Bentley doors because it is simpler with more established technology. Rather than sell us a more expensive model, Tony explained the advantages of going with the D-40 and was
adamant about simplicity, reliability, efficiency, and cost. He and this store have seen what works and what doesn't over many years. Before going to Acme, I had spent a good amount of time researching types, brands, and dealers. In particular, I knew that I wanted a gas fireplace insert as a backup heat source and that I did not want a ventless gas fireplace insert model. Tony was very informative, helpful, and cost competitive in his pricing. Delivery was less than one week and Acme's coordination with their installers was excellent.

Several years ago I purchased a fireplace door from Acme. The door was recommended to me by Acme as good quality and the installation went well. Being pleased with that purchase, I purchased and had installed a fireplace gas log set today. The installation was professional and I am pleased with the purchase. I believe that Acme sells high quality products, gives good advice, and provides excellent installation service. The prices are reasonable for the quality products. The log set was a Peterson vent free for $1,200 and installation was $1,100.

We are extremely pleased with the gas log that was recommended as with the fireplace door. Mike who installed the fireplace door arrived at the time scheduled and proved to be a polite and meticulous worker. We are very happy with our dealings with the people in the Virginia store.

Gas log purchase was ok -their price was competitive.
I also purchased a fireplace screen but I got home I realized that it would not fit and called them to tell them I had planned to return it and to see if I had to special order something.
The VA store manager explained, in no uncertain terms, that they did not take returns on screens and quot;due to damage during transitand quot; and they wanted to sell only brand new stuff.
I assured him it had not be damaged, I could understand they don't want to sell used stuff, and why didn't I bring it by and they could inspect for themselves. He then said and quot;I just don't want to get into a debate about it with customers and we don't accept returns on screens.and quot;
I called the owner up in MD and left a message to call me back. I got a call from another person who asked if I had been told about no return policy and I assured her I had not. She said they would be glad to take back the screen and refund my card.
So I brought it back, the same guy from the phone inspected it and wrote up my refund but you certainly knew he wasn't happy with me.
Based on price, I might go back but doubtful.

During our recent renovation we decided to put in a gas insert to replace our existing wood burning fireplace. The salespeople at Acme Stove, in particular, Tony White, were extremely helpful. Their showroom was well stocked and all of their floor samples were operational so you could see how the gas fireplaces would actually look in your home. Tony helped by determining the correct size insert that would fit and by offering advice about the pros and cons of each manufacturer.
Our remodeling contractor purchased the insert and was slow in picking up the unit. Tony held the product in his storeroom for several weeks so that we would have our product when it was time for installation. When the contractor was unable to install the insert, one call to Tony was all it took to get an installation date by a professional gas fireplace installation company.
Tony kept in touch with us to make sure that all was going as planned and to make sure that we were happy with the insert. I called him several times with questions about the insert and he was more than willing to spend time chatting with us. We never felt rushed during any part of the buying or installation process. The sales crew was extremely knowledgeable and courteous and I would highly recommend Acme Stove to anyone in the market for fireplace logs, inserts or accessories.

The installer removed the damper flap but did not insulate at all, so wind was literally blowing into our basement causing it to by 55 degrees. The installer came back and spent five minutes throwing in standard household insulation rather than fire rated fireplace insulation. After no help from him, I had to purchase my own insulating and it still gets quite cold -- say 65 degrees in that room. He did not connect the electronics at all and they sent back a second group to fix it. The fireplace insert randomly beeps and the company cannot explain why and refuse to troubleshoot. The acme rep was really indignant and rude. Will never go back to them.

Considering that I contacting them in the heat of the season, they were the best that I contacted in the area and did the best they could to fit me in. And overall they got the job done like pros.
Above and beyond my expectations.

unknown

Horrible from start to finish. They basically forgot/didnt care about my project; couldn't find work order, the door would sit in their showroom until I called and asked them progress then they finally sent it to an outside company (which took months, which they they didn't tell me about) to do the work . When the door was returned it sat in their office until I called months later. If I hadn't have called who knows how many months it would have sat there. They installed it incorrectly and now they ignore my phone calls. I may have to file a legal claim to force them to either finish their work or pay for someone else to do it. Plus they are rude. lf you try to get them to be more responsible i.e. return phone calls or finish the job they say only Alan the owner can do it and he just dodges you. The project took almost a year! Avoid them like the plague!!

Very positive experience. Staff was helpful, answered all my questions, was able to put together a system to suit my needs. They have a great showroom, it really helps to see these fireplace inserts in person, not just look them over on the internet. Overall a very good experience. I would recommend them to all. Do not hesitate.