MowCow Lawn & Landscape

they cut the grass regularly from may through october—for which they charged a pretty penny, but i was willing to pay for the service. infuriatingly, they kept pulling payments directly from my account for months after grass-cutting season ended. when i tried to get that money refunded, no one responded. i will never use them again, and i will shout from the highest trees that everyone else should avoid them too. they are charlatans.

Terrible customer service (Kelly at MowCow is unprofessional, rude and obstinate) which cost them our business. When paying for a lawn care service, it is expected that our yard be reasonably free of weeds. Bottom line, the treatments didn't work at all and Kelly was unwilling to work with us on a solution. Definitely recommend steering very clear of this company -- plenty of other options in the area.

I signed up for leaf vacuum service on a Saturday. Website said they would come the following Monday. Never showed. Leaves that I had spent hours getting to the curb blew everywhere. I called to get a refund which they said would be processed. Never was. Multiple emails following up, nothing. Had to dispute the charge on my card.

We requested an organic option to restore our FRONT lawn, plus a landscaping project. MowCow employees came when we were away and sprayed weed killer in both our FRONT and BACK yard in the vicinity of our organic garden. The owner explained that they had mistakenly enrolled us in their standard non-organic program, and he had failed to check. MowCow also continues to bill for more than the agreed amount for services, and we have been unable to get the issue resolved after repeated communications. The landscaping project involved planting of some shrubs, removing ivy and weeds, and mulching. This project went as expected. Because of the issues with lawn care, we will not have further dealings with MowCow and definitely do not recommend them. Note also that some of their employees do not speak English sufficiently well to allow communications with them directly.

They did an excellent job.

Very well. Lawn looks great and for the first time I can say I don’t see any weeds!

We used MowCow at our old house. They cut our grass and took care of our lawn. I paid them by the year and I think they charged around $750 that included mowing once a week and lawn treatment. I would give them A for every category. I am not one those people who would give A's for everyone. They really did a great job. We had one of the best looking lawns on the block.

I really debated posting a review, as I know this is a family-run business, but after the lack of communication, the lack of showing up to do the work, and the dishonesty, I had to post this.

I ordered a leaf removal cleanup in October 2016. I ordered two cleanups; one in early November and one in early December. In November, they came on time and I paid on time. Then the first week in December rolled around and no one showed up. Then the second weekend rolled around and no one showed up. I called MowCow several times and left several messages, but no one called me back. I finally got someone on the phone and I explained my situation and my frustration; they promised to check on it and call me right back. They never did. Then I called and left more messages, and no one ever returned my messages.

By the third week in December my leaves were piling up so badly that I had to do something about it, so I called MowCow and cancelled my services. Of course, no one ever answers, so I left a voicemail. To be thorough and cover my bases, I sent an email on December 22nd asking them to again cancel my services. I called another company, who funnily enough came out 2 days later and did a beautiful job cleaning up my leaves. This new company didn't leave one single leaf on the ground!

Fast forward a week later to December 27th, and I get a text that MowCow has arrived to mow my lawn! Seriously? I was out of town, so I immediately called them and someone shockingly answered the phone. I re-explained my situation and my extreme frustration, and the man on the phone profusely apologized and said he would call the cleanup crew and tell them to stop and leave. He also said he saw my email and that he would personally ensure he contacted the lady in Accounting who does the billing to ensure I am not charged for anything. I specifically told him "Look, I know it's a small business and it's Christmas, so I won't post a bad review if you ensure I do not get charged for anything as I cancelled in time. " He readily agreed and I thought life was good.

Now fast forward to SIX WEEKS LATER, today February 8th, and I open my mailbox and have an invoice for $186. Are you kidding me MowCow? I have proof of all of my emails and calls to show the BBB because I will be filing a complaint with them tonight. I refuse to pay for your lack of communication, disorganization and flat out dishonesty.

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Happy with them!

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 I've used them for about 3 years for all my mowing, gardening, and clean up. However,  I have not used them for construction projects.

This season's initial yard service went very well. My one issue is that it is hard for them to give me a precise day/time they are going to do the service.  But the quality of the service is very good.

They are a bit pricey but I have found that in landscaping you get what you pay for.  And these guys guarantee their work.

I rated them a B but a B+ to A- would be a fairer assessment.

They did okay. They did what we asked them to do. Their prices are kind of high. We're going to talk to them again about doing the same thing this year, if we negotiate the price better.

They leave the yard in good condition.  They are very prompt. They provide 9 different services for your yard.  They are bay friendly and they use organic materials.

They came out and did good job as always (I use them for a lot of other services). What I was happy about is that they came by a week or so later to make sure everything went well and dropped off a little bag of seed with a little note about the service. I have used them for years but I am impressed by the follow though. Its like they really care.

I wasn't dissatisfied.  I used them when I was moving.  They're very professional.

The actual trimming was done very well and the leaves were blown back to the wooded area behind the house (as to not occur disposal charge).  My problem stems from the cost:
shrub trim: $450
yard clean-up (leaves): 199.75 (this is timed)
Total: 649.75
I had a first quote done approximately 1.5-2 months ago and was told $350.  I couldn't do it at that time and after another few weeks, asked to make an appt.  I received another quote, this time of $450 "because the shrubs had grown."  I was also told since the leaf blowing was timed, it may come out to a bit more.  (but that was in the original quote).  Also, the minimum amount is $350 regardless.
When I got the invoice, I emailed asking why it was $200 more than quoted.  Especially since the clean-up fee is aprox $200 and that seems like it would be normal price in the quote, therefore the $450 for shrubs was overcharged.  In a nutshell, it appears I was charged for the yard clean-up AFTER it was in the quoted price. 
I received a call today from their office.  I was told it was probably the yard cleanup since it was timed.  AGAIN, that was in the original  quote.  Needless to say, I'll be using a small company from now on, one that can accurately quote a job and stick with the price (or at least make some sense).
I also have before/after photos.

They are exceptionally prompt, they have a great attitude when you call them. They respond to you if you have questions in an appropriate time. Their landscaper heather is phenomenal. The are a great company to come do what they do. They are fairly priced.

They are pretty good.  They come out on time to take care of the lawn.  They seem more professional and organized.

There is little communication and no credibility here. The grandmotherly types on the phone will tell you whatever they need to, to leave you feeling good. On the back end, they do not feel the pressure... May or may not do what was promised by the sales/phone staff. Example today: called to explain that I just discovered a large pile of rotting wet leaves in front of my home. Spoke with Gail. Gail says, yes, we've got multiple people with this issue, I'll get someone out there today. Sound good, right? 30 seconds later she mentions the issue of not being able to vacuum up wet leaves, "which is how we work". She just promised to get me handled 'today' but the work can't be done. I mention this incongruity, and she want me off the ASAP..."we'll be out soon"... We all know what they have: staff, gloves, rakes, shovels, trucks, and an invoice for $200. What they don't have is the willingness to do the job they promise to do, when they say they'll do it. It's a management issue.