Bayshore Moving & Storage

DO NOT USE BAYSHORE! DO NOT TRUST BILL HAYWOOD! I had the worst experience moving with Bayshore and dealing with Bill Haywood. I have moved across the country 4 times, and this was undoubtedly the worst and most stressful moving experience of my life. Below is my experience: My move was confirmed to pack on a Tuesday and move the following day. Even though Bayshore called me 3 times to confirm my move, I found myself waiting for 2 hours after the confirmed showtime on pack day. After calling, I could not get any help from their support; they had no idea what was going on. So, I sat in my apartment on my moving day with no update or solution. Finally, 6 hours later, they called me and said they would pack the following day. Knowing they would be unable to pack and move in a single day, I had to scramble to purchase & procure boxes and supplies to pack about half my apartment myself. Finally, after persisting 5 times with customer support, they confirmed a larger team the following day. My wife and I stayed up till 2am packing what we could, and the next day the packers and movers were barely able to finish on time (even with half the apartment already packed). A week later, when the invoice was sent, I called Bill for an explanation and breakdown of the costs. He was unable to speak to the contract, completely blew me off, and sent me an outdated contract that was incorrect. After calling him back, he proceeded to argue with me and still could not explain the invoice because again, he was looking at an outdated copy. Finally, 2 days later, someone else was able to send me the most up-to-date contract and invoice for the move. Quite frankly, Bill Haywood is a slimy used car salesman in my opinion. When my stuff arrived at my new destination, I had issues again. The driver was 1.5 hours late from his confirmed time. Then, he parked his massive 18-wheel truck on our narrow street and informed me the movers would show up in 15 minutes. They finally showed up 2.5 hours later. He never moved his truck and created problems on the street. Again, customer service was unhelpful delay after delay, and they could not provide me with any updates and solutions. Finally, the movers showed up and started 4 hours later than planned. Do yourself a favor, DO NOT book with Bill Haywood or Bayshore.

OUTSTANDING experience working with John Grimsley, Jr. and Laurie Allgaier from Bayshore, whose courtesy, professionalism and responsiveness gave us confidence in their process. The Bayshore and Allied movers were also GREAT. They were courteous, professional, quick, and yet took great care with our belongings and our homes. Nothing was broken or nicked. I will definitely hire them again for the next part of our move. Estimate was in the middle of the 6 or so that we received. NO surprises or upcharges. Highly recommend working with Bayshore and Allied.

On the whole the move went well. Husband and I think Bayshore may have underestimated the number of people needed for the move because their estimator came out to the house before the decluttering, and then after the home was on the market and we were preparing for the open house. Our house was so opened up after the decluttering and after we had sold, thrown out, or otherwise gotten rid of "stuff" that he was absolutely stunned when he walked in, and the contrast may have impacted his judgement. Or perhaps because June is their busiest month they were just short-handed. Since we had only one week to complete the purchase of our new house and be out of the old house we elected to have Bayshore pack us. The packing team was there almost ten hours on Tuesday and really weren't done when they left. The movers came the next day and their five person team took twelve hours -- working well past Bayshore's normal restriction of wrapping up NLT 6:00. They were careful with our furniture and boxes, however people were extremely tired and the house was not as clean when they left as we had been led to expect. A four person team, mostly consisting of the same people who loaded the van, unloaded it at our new house the following day (Thursday) and did a very careful job, though some boxes (not many) wound up in the wrong place (e.g., in the basement when they should have gone to a 2nd floor bedroom or in the garage when they should have gone into the basement). The sole damage was a broken aquarium, for which Bayshore informed us they will reimburse us in full. The biggest glitch was that the movers forgot about the furniture and boxes in storage from the declutter move, so they had to make a second trip early the following week. We've since discovered some small dings and dents in our furniture, but it's hard to say whether that happened during the move or ahead of time and by us. I might note that Bayshore subcontracted specialists to pack and move our grandfather clock, which arrived safe and sound with no dings, no dents, and continuing to keep perfect time.

There were miscommunications , but they resolved them all.  It was a unique move because I was moving from my storage and they did the second part, the long-distance part, so everything was already wrapped, so I guess that led to confusion.